Call Center Customer Service Representative Resume Writing Tips and Example
If you need to learn how to make a good resume for the call center customer service representative job, then this post is for you.
A call center customer service representative can rightly be called the voice of the company. So, a hiring manager is most likely to be careful so as to avoid hiring an unfit candidate for this position.
The first thing to bear in mind when creating a call center customer service representative resume is that these professionals perform a whole lot of functions in an organization other than answering calls.
Steps to creating a good resume for the call center customer service representative job:
The first task you must carry out if you intend creating an effective call center customer service representative resume is conduct a thorough check on the duties of the incumbent in the position as well as the daily tasks that the incoming staff is expected to perform.
To make this research easier, you can go through the call center customer service representative job description published by the hiring company.
A good knowledge of the job description will also help you identify the skills that the right candidate to be employed as a call center customer service representative must possess.
Having knowledge of the expected duties and qualities will also help you to create a resume specifically targeted at appealing the hirer.
After going through the job description, the next step to take is to choose a resume format suitable for call center customer service representative job application.
Any resume format that will allow you to highlight your skills, expertise, and qualifications in a convincing manner will do the work effectively.
However, be advised to adopt a resume format that combines functional and chronological layout so that it will clearly highlight all relevant skills you have, irrespective of your level of expertise.
So, the ideal layout for your call center customer service representative resume should accommodate the following sections in the order below:
Resume Objective Section
If your aim is to build a targeted and effective call center customer service representative resume, then, you should create a powerful objective statement tailored to highlight your intention to work in that particular position.
This will convince the hiring manager that you are genuinely interested in working with the organization and have the necessary skills and expertise to perform.
The call center customer service representative resume objective statement below will help you in creating a good one for your resume:
Examples of Call Center Customer Service Representative Objective Statement for Resume
- Seeking to work as a call center customer service representative with AT&F, utilizing exceptional skills in handling telephone conversation; possess strong customer service, communication, and problem solving skills.
- Seeking the position of a call center customer service representative with Sprint Communications, utilizing strong attention to detail, outstanding listening ability and proven telephone etiquette.
Core Competence Section
To further convince the hiring manager of your skills and expertise as a customer service representative in a call center, you should create a powerful core competence section immediately beneath the objective section of your resume.
This section of your resume should be written utilizing the skills and qualities required by the hiring company.
Job Experience Section
In this section of your resume, the hiring manager will be expecting to see your previous experience in customer service role, as well as the companies you have worked with and their locations, as well as the period you worked at each company.
The most important thing is how you highlight your duties in the companies you have worked with.
Educational and Professional Qualification Section
After the job experience section of your resume, you should list you academic qualification by highlighting the most advanced/recent qualification first.
Make sure you highlight the names of the institutions you attended, the location of the institutions, and certificate obtained.
Any professional qualification obtained should also be highlighted in this section of your resume.
Having seen how to create the different parts of a resume for seeking the job of call center customer service representative, we will now look at a complete resume for the position to see how the parts are put together.
See example of a call center customer service representative resume below:
Call Center Customer Service Representative Resume Example/Sample/Template
67 Intel Street, Houston, Texas
Home: (+1) 854-7843, Cell: (+2) 832-83125
Objective: Seeking to work as a call center customer service representative with AT&F, utilizing exceptional skills in handling telephone conversation; possess strong customer service, communication, and problem solving skills.
- Strong academic background and extensive experience in customer service
- Outstanding people skill and relationship building
- Outstanding listening and oral communication skills
- Exceptional skills in handling telephone conversation
- Strong multitasking and problem solving skills
- Proficient in computer database management applications
- Strong attention to detail.
AF&F Communications, Houston, Texas
Call Centre Customer Service Representative
2012 – 2015
- Placed outbound calls to sell the company’s services to customers
- Answered inbound calls and logged customer request
- Performed clerical and data entry services
- Resolved customer complaints and inquiries
- Convey information to vendors and suppliers.
Education and Professional Licensure
- Texas City College, Houston, Texas, Associate Degree in Customer Relationship Management, 2012.
To improve your chances of getting the call center customer service representative job ahead of other applicants, you need to have a good resume that can effectively make an impression on recruiters.
If you are on a low budget and want to make your resume yourself for this position, the tips provided above and the template can help you develop good resume writing skills, and be able to create great resumes whenever you need to apply for a customer service representative job in a call center.
Did you find this post helpful in creating good resumes for the call center customer service representative position? Please leave a comment in the box below, we would like to know what you think about this post. You may also share additional tips you have found helpful in making effective resumes for the call center customer service representative job.
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Job Assessment Tests: How to Top Your Competition
As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.
The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.
Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.