Quality Coordinator Job Description, Key Duties and Responsibilities

By | August 23, 2023
Quality Coordinator Job Description
Quality coordinators ensure all workers comply with the company’s quality standards.

This post provides detailed information on the quality coordinator job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may need to meet to be hired for the quality coordinator role.

What Does a Quality Coordinator Do?

The quality coordinator is responsible for controlling quality in the organization or business by ensuring that all workers comply with the quality standards.

The quality coordinator job description involves ensuring that quality training programs are provided for new workers who have joined the organization and that all workers are aware of the quality procedures and are committed to maintaining it.

It also entails monitoring every process that is carried out in the organization to ensure that it meets quality requirements.

Quality coordinators also recommend ways of improving on production procedures and equipment used for production for increased efficiency and output quality control.

They coordinate activities of the different departments in order to avoid any kind of redundancy or overlapping work which may be carried out by different departments.

It is also their duty to testify before both the employer and the customers that the products or services offered by them satisfy customer demands, (especially in terms of customer satisfaction).

Quality coordinators are also responsible for observing and evaluating all processes carried out by workers.

They will also spend time reviewing and evaluating customer needs, and making recommendations, and carrying out research and development to improve operations so as to ensure that there is a high level of quality in products or services being provided.

It is their responsibility to coordinate between different departments on all quality related matters.

Another duty of the quality coordinator is that they conduct monthly and weekly meetings for all workers who should be informed about any new products or services coming into market, as well as managing these projects.

Providing guidance and advice to other workers in the organization on their work performance and making recommendations for better results is another task they perform.

The quality coordinator work description also involves documenting all processes related to quality management and standardization.

It also entails managing statistic data from time to time, as well as ensuring that it is properly updated with information related to quality management activities or procedures.

This position will participate in formulating procedures that are important for complying with quality control measures, such as tips on how to improve efficiency in operations (by improving on the number of work hours expended by workers) and how to limit production costs, thereby increasing profitability of businesses, etc.

The quality coordinator will ensure that they are able to explain the nature and importance of quality control to workers.

They give regular feedback to workers and customers on all quality related matters.

Quality coordinators provide constant advice and help in the setup of employees’ work schedules, including working hours, days off, etc.

This will help in minimizing any wastage of time in production process.

The quality coordinator keeps records of all service received by customers in order to improve on customer satisfaction and product quality.

Quality Coordinator Job Description Sample/Example/Template

The quality coordinator job description consists of the following tasks, duties, and responsibilities:

  • Controls and develops the system standard to help ensure that all customer requirements are achieved
  • Provides an effective and proactive quality service to enhance customer satisfaction and improve manufacturer’s competitiveness
  • Ensures customer focus in selecting suppliers and making recommendations contributing to a good working relationship with customers on all business aspects of the purchase process, including customer preference, resource utilization, etc.
  • Ensures efficient integration of suppliers in a timely manner regarding supplier services, availability, performance standards and cost efficiency through supplier qualification and selection
  • Conducts directed audits of manufacturer’s products against customer specification requirements for conformance to contract specifications, quality objectives, warranty provisions and technical specifications (including existing engineering standards)
  • Reviews and evaluates the suppliers’ performance on a regular basis and recommends appropriate supplier improvement actions in accordance with the manufacturer’s Quality Management system
  • Conveys quality policy to suppliers, including details of expected supplier performance levels, through written communications and through internal presentations
  • Provides training to suppliers as needed; this may include in-house training or external supplier training sessions in accordance with the manufacturer’s Quality Management system
  • Ensures that all quality information is disseminated effectively using appropriate and adequate means: reports, internal presentations, meetings with customer representatives, etc., according to the customer’s needs at work
  • Provides feedback to the appropriate design departments and customers on quality information that requires immediate actions
  • Manages the development of new processes, products or services with a focus on quality from beginning to end, including
  • Develops and maintains effective working relationships with other departments (e.g. purchasing, engineering, etc.) and with suppliers and customers
  • Ensures ongoing quality of products and services through continuous improvement and processes.

Quality Coordinator Job Description for Resume

If you have worked before as a quality coordinator or are presently working in that role and are making a new resume or CV, then you can apply the above quality coordinator job description sample in making the Professional Experience part of your resume.

You can show the duties and responsibilities you have performed as a quality coordinator in your resume’s Professional Experience by utilizing the ones provided in the above quality coordinator job description template.

This will show to the employer/recruiter that you have been successful performing the role of a quality coordinator, which can boost the effectiveness of your resume and increase your chances of being hired for the new job, especially if it requires someone with some quality coordinator work experience.

Quality Coordinator Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking the job of a quality coordinator, here are important requirements that you may be expected to meet to be hired:

  • Bachelor’s degree in Engineering, Business or Marketing and 4 to 6 years of business development experience in related field, or an equivalent combination of education and experience
  • MBA is an advantage
  • Strong interpersonal skills
  • Ability to work with people at multiple levels, persuading individuals and groups of the need for quality improvements in both products and services being delivered to external customers, direct reports and suppliers
  • Expertise in ISO 9001:2008 Quality Management System Requirements & SOPs (knowledge/experience)
  • Good understanding of MS Office Suite: MS Word, MS Excel; Project Management Tools; AutoCAD; Microsoft Visio; Adobe Photoshop
  • Excellent interpersonal and negotiation skills.

Quality Coordinator Salary

According to Glassdoor, the national average compensation for a quality coordinator in the United States is $54,718 per year.


This article is useful to individuals interested in the quality coordinator career. They will be able to learn all they need to know about the quality coordinator duties and responsibilities.

It is also helpful to employers/recruiters in making a detailed job description for the quality coordinator position in their companies.