Office Clerk Job Description, Key Duties and Responsibilities

Office Clerk job description, duties, tasks, and responsibilities
Office Clerks perform various duties including filling, record keeping, and administrative tasks. Image source:

This post presents exhaustive information on the office clerk job description, including the duties, tasks, and responsibilities that they perform.

What Does an Office Clerk Do?

An office clerk is a white-collar worker who attends to general office tasks, or a worker who engages in similar sales-related duties in a retail environment.

The job description of office clerks involves filling, record keeping, staffing service counters, and other administrative tasks.

Clerks are called different names: clerical assistants and clerical workers are just two of them. Whatever your title as an office clerk, you’ll help manage the more routine administration tasks within an organization and your role will be more or less the same.

Office clerks are a jack of all trade in and around the office. They might process data and answer phones. They might also be involved in faxing, message delivery, running errands, envelope stuffing and mailing, and sorting incoming mails.

Each office clerk job varies and is a little different by the office type. For instance, a clerk working in a marketing firm will have different duties compared to one working in a hospital office.

You will more likely be doing a little bit of everything while getting started as an office clerk, however, as you gain more skills, you will be become a clerk manager or be able to specialize.

Office Clerk Job Description Example/Sample/Template

The following example of job description consists of duties, tasks, and responsibilities which you will perform as an office clerk in an organization:

  • Greet clients warmly and answer phones
  • Assist the office in filing duties
  • Perform basic bookkeeping duties
  • Compile financial records
  • Perform dictation stenography
  • Reroute calls to appropriate quarters
  • Answer inquiries about company
  • Get water for staff and/or prepare coffee
  • Insert bills in mails and envelopes
  • Hang company policies on walls around the office
  • Operate office machines like personal computers, scanners, photocopiers, facsimile machines and voice mail systems
  • Retrieve files for personnel
  • Take and deliver messages
  • Sort as well as distribute incoming mail
  • Fix malfunctioning office equipment or call the person in charge of maintenance
  • Count or measure mail
  • Regularly adhere to business procedure guidelines
  • Obey all safety procedures
  • Maintain all reporting documentation and logs and, pay attention to detail
  • Perform other duties assigned and take part in cross-training
  • Operate copy, scanning and mailing equipment
  • Handle shipping and receiving
  • Handle time-sensitive material like urgent and confidential packages
  • Demonstrate friendly and cooperative attitude and maintain high level of customer care
  • Scan incoming mail to recipients
  • Perform file pulls and purges
  • Create and ship files
  • Provide backfill as needed
  • Enter information into spreadsheets daily
  • Sort and deliver small packages and mail
  • Schedule meetings and also prepare conference rooms
  • Call IT department for computer assistance when needed
  • Post work schedules
  • Perform data entry
  • Prepare payroll checks
  • Restock supply closet with printing ink, pens, paper, paper clips, staplers, folders, files, and correction fluid

Office Clerk Job Description for Resume

A resume for the office clerk position can be written using information from the job description sample above, especially in writing the job history part of the resume.

Office Clerk Requirements: Knowledge, Skills, and Abilities for Career Success

Here are important qualities any one aspiring to the position of office clerk should possess to be considered for employment by most employers.

  • Communication: office clerks always receive incoming calls and other information that needs to get to the right department. Because they work closely with several people in the office, they must have good people skills and speak clearly
  • Computer Skills: it is a must for office clerks to possess computer skills because you will have to work with computers to create data, spreadsheets, word processing documents and many other projects
  • Possess customer service skills
  • Ability to give attention to details without giving room to avoidable mistakes or errors