CVS Pharmacy Technician Job Description, Key Duties and Responsibilities

CVS Pharmacy Technician Job Description
CVS pharmacy technicians perform various functions including helping customers to find items in the store.

This post provides detailed information on the CVS pharmacy technician job description and career, to help you learn the key duties and responsibilities they commonly perform.

It shows how to become a CVS pharmacy technician, the major requirements you need to fulfill to be hired, and the various job roles you can get into with a CVS pharmacy technician career.

Salary information and the benefits you can enjoy being a CVS pharmacy technician are also shared in this post.

Please, read on:

What Does a CVS Pharmacy Technician Do?

The CVS pharmacy technician is job description entails answering customer questions and orders, searching for items and pricing them.

They are in charge of placing orders, bundling orders, and preparing shipment out of the store.

The CVS pharmacy technician answers the phone, stocks inventory, and ensures safe delivery of items to customers.

They maintain the store’s cleanliness, including keeping the floor free of debris and cleaning the products on display at all times.

The pharmacy technician at CVS helps with cashiering duties when necessary and performs any other tasks deemed necessary by the management team.

Following the store’s policies and procedures, maintaining a clean, organized work area in the store at all times, is an important part of their tasks.

It is the duty of the CVS pharmacy technician to maintain a neat appearance at all times and keep their work space well-organized.

Customers are able to contact the CVS pharmacy technician by phone, e-mail, or other means of communication when in need of assistance or questions about products or services sold by them.

They are also able to communicate with the other personnel within their stores, as well as with corporate personnel through regular communication channels.

More CVS Pharmacy Technician Duties

The CVS pharmacy technician job description also entails reporting any suspicious or illegal items to management when found.

It also involves making sure that proper price tags are attached to each item.

They make sure that the proper payment methods are used when items are purchased.

The pharmacy technician is responsible for keeping the CVS pharmacy fully stocked with all necessary items at all times.

These include new products, prescription drugs, medical devices, and consumables.

Others are store supplies, such as paper, tissue, and other miscellaneous items.

A CVS pharmacy technician is responsible for processing returns, refunds, and exchanges.

They assist customers in finding the items they need, while making sure they maintain the store’s standard of cleanliness by keeping the floor free of debris.

It is their responsibilities to stock products on display at all times and perform other store related tasks.

They ensure that all products comply with governmental regulations regarding shipping restrictions, as well as other state and federal regulations.

CVS Pharmacy Technician Job Description Sample/Example/Template

The CVS pharmacy technician job description involves the following duties, tasks, and responsibilities:

  • Answers the phone and greets customers
  • Computes the price of prescriptions, receives payments, makes change, and writes receipts
  • Gives customers information about CVS products and services
  • Keeps prescription records and prepares reports of sales, refunds, and exchanges for management review
  • Types and distributes prescription labels
  • Selects and orders prescription drugs from drug manufacturers
  • Keeps store clean and presentable
  • Performs other duties as asked by the supervisor
  • Prepares prescription records for the state pharmacy board on a regular basis. This includes counting prescriptions, filing records, and billing insurance companies. Others include filing monthly reports with the pharmacy board about overdue or unused prescriptions for certain drugs, such as narcotics and controlled substances under state guidelines
  • Answers customer requests for refills of prescription medications
  • Arranges and displays the pharmacy’s wares
  • Prepares patients’ prescriptions, including change-of-address forms, side-effect forms, and patient information packets for patients who are new to the practice
  • Prepares prescriptions in accordance with the pharmacist’s decision regarding the need for drug therapy, based on clinical assessment and patient presentation. This includes dosage selection and type of drug therapy, and directions for administration or use as required by state guidelines (e.g., intramuscular vs intravenous injection).

CVS Pharmacy Technician Job Description for Resume

If you have worked before as a CVS pharmacy technician or are currently working in that role and are making a new resume or CV, you can make a compelling Professional Experience section for your resume by applying the sample CVS pharmacy technician job description provided above.

You can highlight the duties and responsibilities that you performed as a CVS pharmacy technician in your resume’s Professional Experience, to show that you have been successful performing the role.

This can help boost the effectiveness of your resume to win you an interview with the recruiter/employer, especially if the new job that you are seeking requires some work experience as a CVS pharmacy technician.

CVS Pharmacy Technician Job Requirements: Skills, Abilities, and Knowledge for Career Success

If you are seeking to work as a pharmacy technician at CVS or other major pharmacy chains, here are requirements you might be expected to meet to be hired:

  • Ability to write, read, and communicate well in English
  • Must be able to communicate effectively with other employees and the customers in person, or via e-mail and telephone
  • 18 years or more with ability to lift items of 50 pounds or more
  • Be able to work during all shifts as well as weekends, holidays and evenings when required by management team
  • Must have a valid Social Security card and driver’s license, and have a clean driving record
  • Ability to maintain the stores clean and organized environment as well as store inventory at all times
  • Must have the proper tools and chemicals required to help pharmacy technicians with transaction work-load
  • Provide a valid working phone number or cell phone information, as well as access to email and instant messaging programs (e.g., Yahoo! Messenger, Skype) with the request of management team in case of an emergency or other situation requiring urgent attention from pharmacy technicians immediately contacting management team for further instructions on handling the situation
  • Must be willing to work overtime, occasional weekends and/or holidays when required
  • Ability to work in a safe and secure environment at all times
  • Must have the ability to work well with customers as well as other pharmacy technicians while maintaining all store policies.

CVS Pharmacy Technician Salary

According to, the annual total compensation for a CVS Pharmacy Technicians in the United States is $49,091, with an average salary of $33, 790.

The top cities with the highest average salaries include New York, NY, $35,976; Phoenix, AZ, $33,879; Orlando, FL, $32,769; Philadelphia, PA, $31,399, and Las Vegas, NV, $30.892.

CVS is the largest retail chain by store count and employs approximately 41,000 pharmacy technicians.

Women make up 63% of CVS Health total employees, while men make up 37%.

At CVS Health, the most common ethnicity is White (58%), followed by Hispanic or Latino (17%) and Black or African American (12%).

CVS Health employs 17% Hispanic or Latino workers.

CVS Health employs 12% of Black or African American people.

CVS pharmacy technician career
The CVS pharmacy technician career can lead to working in various rewarding positions, like pharmacy assistant, certified pharmacy technician, and registered pharmacy technician.

CVS Pharmacy Technician Career Opportunities

There are different career opportunities a pharmacy technician that worked at CVS can explore:

  1. Pharmacy Assistant/Associate

A pharmacy assistant is a certified pharmacy technician with a job description that includes assisting the pharmacist in providing pharmaceutical care to customers.

They also assist the pharmacist in preparing medications, distributing prescriptions, and keeping records.

2. CPhT (Certified Pharmacy Technician)

CPhT is a professional certification that is nationally recognized and awarded by AHIMA (American Health Information Management Association).

“Certified Pharmacy Technician” designates that the individual has met specific requirements to ensure competency in performing complex pharmacy functions and tasks.

3. RPhT (Registered Pharmacy Technician)

An RPhT is a registered pharmacy technician who is also a graduate of a nationally recognized official Board of Pharmacy school.

4. CMS (Certified Medical Scribe)

The CMS designation mirrors the CPhT by requiring graduates of official Board of Pharmacy schools to demonstrate superior competency through comprehensive training, testing, and assessment.

The CMS designates that the individual has met specific requirements to ensure competency in performing tasks related to the care and treatment of patients.

5. Certified Pharmacy Leadership – Advanced Practice (CPLA-AP)

The CPLA Advanced Practice certification designation is for a Certified Technician who has also demonstrated expertise in professional leadership skills.

Candidates must demonstrate that they can provide clinical direction and support to pharmacists and other members of the health care team.

More CVS Pharmacy Technician Career Opportunities

6. Pharmacy Supervisor

A pharmacy supervisor is a CVS Health employee who has completed a company-specific training program that prepares them to supervise other pharmacy personnel.

7. Pharmacy Manager

A pharmacy manager is responsible for the day-to-day operations of the pharmacy. With this position, the employee manages all aspects of the pharmacy, including staff members and inventory.

8. Pharmacist

A pharmacist is an expert in pharmacotherapy whose primary job is to dispense medication and advice patients on their use of medication.

9. VP of Pharmacy Operations

A VP of pharmacy operations is responsible for the overall performance of a CVS Pharmacy and usually oversees other pharmacy managers.

10. Director of Pharmacy Operations

A director of pharmacy operations oversees all aspects of the pharmacy operations and typically reports to a VP or other high-level manager at the organization.

This position is often held by someone with extensive experience in executive leadership, management, and/or healthcare.

Challenges faced by CVS Pharmacy Technician on the Job

There are challenges that CVS pharmacy technicians face on the job, these include:

  1. Little/No Tools

It is very difficult for a pharmacy technician to perform their job without having the appropriate tools that are necessary to do the job.

2. Insufficient Resources

CVS technicians do not have enough tools and resources available.

They work in a fast paced setting with limited supplies, materials, and equipment regardless of whether they’re working high-security or “low risk”.

As such, CVS pharmacy technicians have to make sure that they have adequate supplies at all times and are organized so they can save any remaining portions of their inventory.

3. Overwhelming Workload

CVS pharmacy technicians are generally put under immense and overwhelming workload.

They have to work with different equipment that is inadequate for their performance in their jobs.

The equipment that they work with may not be the optimal items they need to perform their job as well as they should, which can lead to delays in patient care services.

How to Become a CVS Pharmacy Technician

Applicants for pharmacy technician positions must be at least 16 years old.

Applicants with no prior experience should research state licensing requirements by visiting their state’s board of pharmacy website or speaking with the hiring manager.

Washington, D.C., Delaware, Colorado, New York, Hawaii, Pennsylvania, and Wisconsin have no pharmacy technician license requirements.

Most other states require pharmacy technician registration and completion of a pharmacy technician training program or certification.

CVS Health, fortunately, offers a program that meets the requirements of an accredited pharmacy training program.

CVS Health pharmacy technician candidates must complete the company’s pharmacy training program, LearnRx.

This 120-day program teaches new pharmacy technicians customer service, pharmacy business, patient safety, pharmacy workflow, and inventory.

Participants in the LearnRx program will be supported by a strong support structure that includes the pharmacy manager, high-performing pharmacy technicians who also serve as coaches, and field colleague trainers.

Major Benefits of a CVS Pharmacy Technician Career

Some of the benefits of a CVS pharmacy technician career include:

  1. Perks and Benefits

One of the benefits of having a CVS pharmacy technician job is the great perks and benefits that the organization offers.

These can include a variety of things, such as health insurance, 401K, and paid time off.

The amount offered varies from company to company, but the basic idea is that it’s worth getting a job at CVS.

2. Employee Management/Training Program(s)

CVS Health offers an extensive benefit program for their employees that has proven to be effective in helping them maintain strong productivity.

3. Advanced Computer Technology

CVS Health offers many opportunities for their store to get advanced computer technology.

Training is available on-site as well as online and on a regular basis so that every employee can participate in a variety of training opportunities.

These programs help new employees with the challenges that they will face once they begin their careers with CVS Health.

4. Health Insurance

CVS pharmacy technicians have access to affordable insurance for their families, which can be incredibly helpful.

They also have a variety of options that they can choose from depending on their specific needs.

More Benefits of a CVS Pharmacy Technician Career

5. Job Security and Rewards

The CVS pharmacy technician job is rewarding and offers job security. The job security offered by the company can make finding another job difficult in the case of an unexpected event at CVS Health, but this doesn’t mean it’s impossible.

6. Flexible Spending Account (FSA)

CVS pharmacy technicians also have access to a flexible spending account (FSA) that they can use to save money on medical expenses.

This is incredibly helpful for people who are working at CVS and want to be able to save some money on their medical expenses.

7. Community Partnerships/Community Service Groups

CVS pharmacy technicians can be part of the community in which they live by working with different community service groups, local groups, and schools.

CVS Health believes that these partnerships are beneficial because they help people to feel a sense of belonging.

These partnerships also lead to a greater awareness of different community events as well as an understanding of how drug abuse can affect someone and their family.


CVS Health is one of the largest organizations in the world and so it’s important for them to be sure that their workers, including pharmacy technicians have the necessary training and skills to perform their jobs.

In order to do this, they make use of education programs such as LearnRx.

This program is the best way for new pharmacy technicians to learn what it takes to have a successful career with CVS Health.

This post is helpful to individuals interested in becoming a pharmacy technician at CVS or other similar companies.

They will be able to learn all they need to know about the duties and responsibilities CVS pharmacy technicians perform, to decide if the career is right for them.

It is also useful to recruiters/employers in creating a detailed job description for the pharmacy technician role in their companies; they can apply the sample CVS pharmacy technician job description in doing so.