Toll Collector Job Description, Key Duties and Responsibilities

By | August 15, 2023
Toll Collector Job Description
Toll Collectors need to have good customer service skills to effectively relate with drivers and other road users.

Toll Collector Job Description, Key Duties and Responsibilities

This post provides exhaustive information on the job description of a toll collector, to help you learn what they do.

It presents the key duties, tasks, and responsibilities that typically make up the toll collector work description.

It also shows the requirements most recruiters would want individuals seeking the toll collector role to meet to qualify for hiring.

Please, read on to improve your knowledge of the toll collector career:

What Does a Toll Collector Do?

A toll collector works in toll booths on highways, bridges, and other roadways and collects money scheduled for the maintenance of infrastructure.

He/she is responsible for efficiently carrying out his/her job duties which include attending the toll plaza, collecting the appropriate amount of money, issuing receipts, and giving directions to drivers when asked.

The toll collector job description entails assessing and collecting tolls from motorists on bridges, turnpikes, tunnels, and other assigned roadways.

He/she is required to collect the fare from drivers or riders and also accept previously purchased fare tickets.

Toll collectors are expected to carry out several important day-to-day activities which range from collecting toll payments to opening and closing the toll booth.

The primary duty which makes up the toll collector work description is to take payments from customers from their tolls, which involves verifying the amount that is owed by the customer, taking cash payment, and making a change for each customer.

He/she is also responsible for keeping and maintaining accurate records of cash payments and information about drivers that refuse to pay so the concerned department can take appropriate action.

After collecting toll payments, the toll collector is also saddled with the responsibility of giving receipts to customers for the paid tolls.

Some drivers and commutes may pay their tolls by deducting some portion of their income taxes; the toll collector is then required to provide these customers with accurate payment records and up-to-date receipts.

Also, a toll collector is responsible for calculating the amount due for passenger vehicles, tractor vehicles, or motorcycles, as each of these various vehicles’ toll amount may differ depending on the vehicle type and weight.

A toll collector is also expected to give motorists directions if asked, such as the distance between a toll booth and the nearest exit.

Another responsibility of the toll collector is to adhere strictly to the proper procedures that apply to the opening and closing of the toll booth, which may include counting cash drawers at the beginning and end of his/her shift, reconciling receipts with payment received, and gathering reports on driver volume or incidents that occur during the shift.

To become a toll collector, individuals must possess certain qualities, skills and qualifications that are required to ensure efficiency on the job.

Some of the required qualities, skills, etc. to have to be hired as a toll collector include customer service skills, the ability to handle cash efficiently, good communication and interpersonal skills, detail-oriented mind, reliability, good numeracy skills, and the ability to work in harsh weather conditions.

In terms of academic qualifications, the job position of a toll collector does not require any formal educational requirement.

However, interested individuals should possess at least High School diploma or GED. They may also need to pass civil servant examinations as required by the state or jurisdiction.

Previous experience in customer service and cash handling can also be of crucial advantage to the ideal candidate.

Toll Collector Salary: The average salary for a toll collector is $28,000 annually.

Toll Collector Job Description Example/Sample/Template

The following are major tasks, duties, and responsibilities that typically constitute the toll collector job description in most organizations:

  • Carrying out the primary duty of collecting payments from customers for their tolls
  • Verifying the amount owed by a customer and making necessary changes for each customer
  • Keeping and maintaining up-to-date and accurate records of cash payments
  • Recording information about non-paying drivers and forwarding it to the concerned department so actions can be taken
  • Making calculations based on the number of axels reported vehicle weight and freight type for tractor-trailers
  • Balancing cash and recording money received at the end of the shift.

Toll Collector Job Description for Resume

If you have worked before as a toll collector or are working in that role and are making a new resume, having the professional experience section in it will make it more appealing to recruiters.

The professional or work experience part of your resume helps you to highlight the duties,, tasks, and responsibilities you have performed or are performing as a toll collector.

This information can significantly help your resume to get favorable attention from recruiters, especially if the new position on offer requires the toll collector work experience for applicants to succeed on it.

You can create a compelling work or professional experience section for your resume by applying the toll collector job description example above.

Toll Collector Requirements – Skills, Knowledge, and Abilities for a Successful Career

If you are seeking the job of a toll collector, here are major requirements you may be expected to meet to be hired by most recruiters:

  • Good customer service skills, since a toll collector must often interact with drivers and answer questions, while also maintaining a personable attitude
  • Good communication skills, since a toll collector must be particularly good at verbal communication while talking to customers and co-workers
  • Detail-oriented mind, as this is required and important for a toll collector to carry out calculations and determine toll amounts according to each vehicle type
  • Excellent cash management skills that enable him/her to effectively and efficiently make a change and balance cash withdrawals at the end of a shift
  • Good endurance skills, as a toll collector may be required to work in harsh weather conditions
  • At least a High School diploma or GED with previous experience in customer service and cash handling.


If you are a recruiter or HR manager needing to hire for the toll collector position, you will need to make and publish a description of the position to help prospective applicants learn the type of duties they may be expected to perform if hired for the toll collection job.

This will enable them to decide if they can succeed on the job and apply for it or not, which will help you find the best person for the toll collector role for your company.

You can apply the sample job description provided in this post in creating the perfect description of the toll collector position in your company.

This post is equally helpful to individuals interested in the toll collector career; they will be able to increase their knowledge of what the toll collection role entails.