Target Guest Services Team Leader Job Description, Key Duties and Responsibilities
This post provides exhaustive information on the job description of a guest services team leader at Target, to boost your knowledge of the work they do.
It presents the key duties, tasks, and responsibilities that typically make up the Target guest services team leader work description.
It also highlights the important requirements you might have to fulfill to be hired for the guest services team leader role with Target.
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What Does a Target Guest Services Team Leader Do?
A Target guest services team leader is responsible for taking guests’ questions, processing ideas and concerns, co-managing the service desk, and regularly checking on performance of staff members.
The Target guest services team leader’s job description entails ensuring all guests, regardless of their status, are treated in a courteous and professional manner.
It also involves handling guest issues and concerns and helping meet departmental objectives.
The Target guest services team leader has the highest-priority duties related to the service desk; reporting directly to the Service Manager or VMS Associate.
His/her performance is evaluated on quality of customer service delivered to all guests, time spent with customers, teamwork, accuracy in handling guest issues/concerns and follow-up with customers after incidents are resolved.
The leader plays a significant role in the customer service training of all hotel employees and managers.
A guest services team leader will have the opportunity to present to senior management on a quarterly basis and will be evaluated against targets established by senior management.
He/she is responsible for leading service desk activities, as well as coordinating with other departments and business units (front desk, room manager, housekeeping, catering and others).
The leader works closely with outside vendors (i.e., training center, IT HelpDesk) and all other departments in addressing guest needs.
A Target guest services team leader maintains accurate documentation of all guest contacts and incidents and is responsible for capturing information electronically.
The Target guest services team leader is responsible for proactively providing appropriate responses to guest inquiries and concerns, including reviewing the calls each day to ensure proper follow-up (letters, emails, meeting requests).
They are responsible for maintaining a clean, safe and organized environment in the service desk area.
They serve as a liaison between departmental management and guests in order to improve overall customer service throughout the property.
The Target guest services team leader’s duties also involve assisting in training and development of team members by providing daily performance feedback.
It also entails performing other duties as assigned by the Service Manager or VMS Associate.
The guest services team leader at Target maintains communication with all departmental customers (i.e., department managers, supervisors, director of housekeeping) and management staff on a regular basis to maintain an effective service desk.
They serve guests seven days a week, 24 hours a day, responding to inquiries and providing service above and beyond the call of duty; must be available on weekends when needed.
The guest services team leader receives formal orientation training at the beginning of their employment, which they follow up quarterly with more training.
They work with management to define a minimum of two (2) delegated daily tasks that pertain to service desk operating procedures.
The Target guest services team leader is responsible for performing all scheduled tasks; attendance and absenteeism is not tolerated for an employee in this role; the position may require occasional overtime.
A Target guest services team leader follows the company’s attendance policy.
They are responsible for getting to know all departmental customers and managing them to ensure they are satisfied with response times, quality of service, etc.
The Target guest services team leader’s job description also involves developing strategies to improve service delivery, continually improving customer satisfaction management and retention numbers, and maximizes the potential of building relationships with departmental customers.
A Target guest services team leader is responsible to “pitch in” on anything that needs to be done and ensure it is completed timely; management will not hesitate to assign additional duties when needed.
Target Guest Services Team Leader Job Description Sample/Example/Template
The job description of a guest services team leader at the Target Company includes the following major duties, tasks, and responsibilities:
- Provide information on products and services
- Assist with check-in procedures
- Answer questions from guests
- Ensures that customer service standards are met at all times
- Respond to complaints or concerns of guests
- Conduct regular training for staff members
- Report issues to appropriate supervisors
- Train new employees
- Present reports to senior management
- Follow-up on problems reported by guests
- Liaise with suppliers regarding quality control
- Determine whether a problem has been resolved
- Keep records of guest feedback
- Maintain an accurate record of guest transactions
- Lead the team in maintaining high levels of guest satisfaction.
Target Guest Services Team Leader Job Description for Resume
If you have worked before in the guest services team leader role at Target or are currently working in that position and are making a resume for a new job, you can create a powerful Professional Experience section for the resume by applying the sample Target guest services team leader job description provided above.
You can apply the duties and responsibilities in the above Target guest services team leader job description example in your resume’s Professional Experience section to show that you have been successful in the guest services team leader role.
This piece of information in your resume can greatly help you to gain the desired interview and employment from the recruiter/employer, especially if the new job that you are seeking requires applicants to have some guest services team leader work experience.
Target Guest Services Team Leader Requirements: Skills, Knowledge, and Abilities for a Successful Career
Here are important requirements you may be expected to meet to be hired for the guest services team leader position at Target or other similar companies:
- High school diploma or equivalent
- One year of experience working in a guest service role
- Good understanding of how Microsoft Office applications work, including Word and Excel
- Ability to work independently as well as with others to achieve a set goal
- Excellent ability to perform tasks by prioritizing them
- Highly self-motivated with ability to carry out multiple functions effectively and simultaneously
- Excellent interpersonal and communication skills
- Flexibility and adaptability
- Eagerness to learn
- Ability to be organized and work well under pressure
- Must have valid driver’s license
- Physically fit with ability to lift up to 50 pounds of items repeatedly during working hours.
Target Guest Services Team Leader Salary
According to Glassdoor, the average Target guest services team leader hourly wage is $18 ($36,000). This varies from $10 to $32 per hour ($20,000 – $64,000).
This post is helpful to individuals interested in working as a guest services team leader at Target or similar companies, to help them understand the duties and responsibilities of the job.
It is also beneficial to recruiters/employers needing to hire for the guest services team leader position.
They can utilize the Target guest services team leader job description example provided on this page in making an effective description for the role for their companies.