How to Become an Apple at Home Advisor
This post provides detailed information on the Apple at Home Advisor job and how to become one, including the requirements you need to meet to be hired and the salary you may be paid.
Please, read on:
Who is an Apple at Home Advisor?
Apple at Home Advisors are among Apple Company’s support team that provide a wide range of customer oriented services such as troubleshooting, customer service, and technical support to all Apple customers.
This is done via phone, chat, and email.
Apple at Home Advisors serve as the first point of contact between the Apple customers and the Company.
They take calls, reply mails, and chat with customers; answering questions about the Company’s products, services, and accessories, both hardware and software.
They provide support for customers with Apple products such as Apple TV, Mac, iPad, iPod, iPhone, and Apple Watch.
Though they can handle a wide variety products and accessories, yet they are not asked to handle questions about all the products and accessories.
This is to say that they have designated products where they specialize.
They also serve as the first set of people before the customers to learn about new products and services of the Company.
This gives them enough knowledge to educate customers and probably answer questions from customers about the products and services.
How to get hired as Apple at Home Advisor
Apple offers employment for both part-time and full time applicants. So you will have the option of choosing the nature of job you want.
If you are searching for a job at Apples Inc. as an Apple at Home Advisor, you will have to check out the job listings on its official career page: http://jobs.apple.com/en-us/search.
Here, you will be able to see all the openings available as at the time you are logging in to the job page.
The jobs can be sorted from the newest to the oldest by you if you want to view it in that manner.
From the list of jobs shown from the job site, click on any job of your choice and you will be redirected to the next page where you should see the job details of the job you selected.
Sometimes, you may not see details about the job from the page you were redirected to.
However, you will still see a bar labeled “SUBMIT RESUME”.
You can proceed to submitting your resume clicking on that bar and uploading it successfully.
After the submission, you should wait patiently for the hiring team to get back to you and tell you the next line of action designed by the company.
This could include interviews and any other process that will be determined by the hiring team.
Apple at Home Advisor Job Requirements
It is important to know the basic job requirements needed for you to be considered for the role of an Apple at Home Advisor.
Some of the basic requirements include:
- Experience in the use of one or two Apple products like iPhone, Mac, iPads, etc.
- Minimum of 2.7 GPA from partner Universities where Apple has declared interest in hiring from
- 2 years of technical troubleshooting with major Operating Systems (not necessarily iOS), like Windows. Technical troubleshooting is a big plus for candidates
- Minimum of 40 Words per Minute (WPM) is required for this job
- Availability of a quiet home office with a door to prevent or minimize noise from the environment. This room should have a wonderful internet or network access to allow free flowing internet troubleshooting process
- Internet connection with minimum of 10 Mbps download speed and 3 Mbps download speed
- Ability to pass a criminal background check
- Multitasking skills
- Willing to work even on holidays as most customers seem to be in need of this service when they are off work.
Though not stated above, note that you will be working with Apple’s normal working hours but sometimes you might be demanded to work beyond the average working hours maybe due to increase in workload or something of sort.
Apple at Home Advisor Training
Apple at Home Advisors just like other employees undergo several weeks of intense training where vital job related issues are taught both in theory and practical methods.
Apple at Home Advisors are made to undergo a training that lasts for about nine weeks.
This training is done via virtual, online program anchored by a live instructor.
Some of the topics or lessons taught in this training include topics on Apple products, advanced troubleshooting, and the use of job-specific tools and process.
The most important topic addressed in this training is Apple’s unique approach to customer care/support.
Questions are entertained to ensure participants understand every bit of the lesson.
Note that every tool or equipment you will be using for this job will be provided by the Company.
So you will not be spending your money for the tools or equipment you will be using for the job.
If there are additional expenses you incurred in the process, it will be refunded by the Company of which the terms and conditions will be discussed during the hiring process.
Apple at Home Advisor Salary and Incentives
Apple pays between $10 and $23 per hour which reflects both position and level of experience.
Those hired in a bilingual role can expect to be paid higher than those hired in a unilingual role.
The hourly rate in Apple is not always stated in the Company’s official website. So we depend on the reviews and personal experience from people that have worked in the Company in that particular capacity.
Apart from the salary or hourly pay, here are some incentives to expect working as an Apple at Home Advisor:
- Career expansion programs
- 401(k) match
- Stock options
- Bicycle cost offset
- Gym reimbursement
- Education assistance
- Childcare assistance
- Discounts on Apple products
- Sick leave
- Paid vacation
- Other performance based incentives.
The role or job of an Apple at Home Advisor is a crucial one. This is because Apple at Home Advisors serve as a bridge between the Apple Product users and the Apple Company.
They provide support for Apple users like troubleshooting, explaining, and answering questions related to the products and accessories and any other supported need.
The steps to becoming an Apple at Home Advisor are not really difficult compared to other hiring processes.
The most important thing is to have the minimum requirements which will give you an edge over some other applicants.
Note that the training lasts for about 9 weeks and it is within those weeks that you will learn all you need to know to succeed in this job.
Also, when you are hired, you will be given all the equipment or tools you will need for the job.