This post presents detailed information on the job description of a hotel hostess, including the key duties, tasks, and responsibilities that they typically do.
What Does a Hotel Hostess Do?
A hotel hostess is generally one whose job description entails welcoming and greeting guests as they walk into the hotel facility.
They also check in the guests into their respective rooms. And upon their departure, the hostess also checks them out.
This is one position that is pivotal to the success of any hotel facility. Hostesses are usually the first point of contact between the hotel and its guests; therefore, they should always be in their best behaviors.
These professionals are responsible for the handling of hotel registry book. They are in charge of carrying out all necessary tasks related to the hotel’s front desk.
As guests arrive the hotel they may have questions to ask and the hostess is the one responsible for giving them the answers that they need.
Sometimes the questions may be outside the operations of the hotel; this calls for versatility on the part of the hostess in terms of being conversant with the surrounding area and the city as well to be able to provide the correct answers to guests’ various questions.
The work description of a hotel hostess includes answering whatever questions a guest may have.
They also get to book for rooms over the phone and they do as much as tidying the lobby, making sure it looks presentable.
Depending on the hotel, a hostess may also be responsible for handling concierge service.
She is always stationed at the hotel’s front desk and often with a computer in front of her.
Through the computer, which is connected to the hotel’s database, she will manage bookings for rooms; allocate, and collect payment.
The hotel hostess other roles include performing several administrative tasks like properly keeping all paperwork logged and filed.
She will also ensure the registration book is signed by each guest in the hotel and their details are well filed.
She is also responsible for coordinating other hotel workers like bar and kitchen staff, bellmen, doormen, and the janitorial staff, in order to ensure that all guest needs are met.
When it comes to successful event hosting, it is very important to do a lot of planning, and the hostess is one staff that is involved in that. She plans out the seating chart and organizes the reservations.
A hostess working in a hotel is also known as a front desk or lodging manager.
Their duties also involve managing the hotel property itself.
Hotel Hostess Job Description Example/Sample/Template
The functions of a hostess in a hotel environment vary from hotel to hotel, but generally, the following job description example shows the major duties and responsibilities most of them normally perform:
- Ensure that customer needs and desires are met
- Relate with head chefs, maintenance, transportation, and security managers
- Order supplies and coordinate services from outside vendors
- Room bookings over the phone
- Ensure that lobby area is tidy and presentable
- Greet customers as they step into the hotel facility
- Attend to customer complaints
- Provide helpful and inviting environment for guests
- Ensure book registration of each guest as they arrive
- Coordinate the activities of other hotel workers
- Answer questions asked by guests
- Ensure maintenance of the hotel facility
- Constantly remind servers of guests waiting
Hotel Hostess Job Description for Resume
A resume will be required of you if you are searching for a hostess job in a hotel.
Your resume will show your work experience and other important information employers need to properly assess your suitability for the job.
To prepare the work experience part of the resume the sample job description shown above can be useful.
You can modify the duties and responsibilities in the work description to match your true experience as a hotel hostess in preparing that section of the resume.
Hotel Hostess Requirements: Skills, Knowledge, and Abilities for Career Success
To qualify for the position of hotel hostess, there are certain skills and requirements that are considered vital to employers, which can increase your chances of landing the job, these include:
- A degree in hotel management and/or certificate in hospitality related field gives you an edge
- Good management skills
- Good organizational skills
- Strong customer skills
- Ability to be flexible and to multitask
- Possess enthusiastic spirit
- A friendly and an outgoing disposition
- Smart and energetic personality
- Ability to communicate effectively
- Previous experience in related industry or similar role
- Ability to cope with stress
- Ability to put smiles on people’s faces
- Ability to work as part of a team
- Possess interpersonal and problem solving skills