Chick-fil-A Hiring Process: Job Application, Interview, and Employment

By | August 16, 2023
Chick-fil-A Hiring Process
You can find employment at Chick-fil-A by successfully completing its hiring process. Image source: Shutterstock.

Chick-fil-A Hiring Process: Job Application, Interview, and Employment

The hiring process at Chick-fil-A involves various stages, including the job application and interview processes you will need to successfully pass through to be offered an employment with the Company.

Please, continue reading to learn about the Chick-fil-A recruitment process and increase your chances of being hired by the Company:

Chick-fil-A Company Overview

Chick-fil-A, one of the largest business establishments originated from the United States, is a huge American fast food restaurant chain that specializes in the preparation and sales of chicken sandwiches.

It is headquartered in Georgia, College Park precisely. Chick-fil-A was founded by a known-to-be-religious Christian man – S. Truett Cathy, and the company was initially named Dwarf House, but was later rebranded, and is now known with its current name – Chick-fil-A.

The company has some core values, which many people believe are influenced by the founder, a devout Christian.

Currently, Chick-fil-A is engaged in the operation of over 2,300 restaurants, mainly in the U.S.

Even though they are known to sell a particular product – chicken sandwich, various types of hunger-quenching meals are being served to thousands of customers on a daily basis.

The Chick-fil-A Hiring Process

Anyone can get recruited into this unique organization just like other employees, and it can only be made possible when such person passes through the company’s hiring process.

The Chick-fil-A hiring process involves the following stages:

  1. Job Application Process

To get a job at Chick-fil-A, you have to first begin your journey into the hiring process by submitting a job application to the company.

Unlike many other organizations, Chick-fil-A does not receive an employment application online.

There are designated locations known to receive job application from applicants. You only need to visit the administration office to make enquires on how to apply.

However, submitting your resume or CV through the careers page on the company’s official website is highly recommended and accepted by Chick-fil-A.

Simply visit Chick-fill-A’s website, locate the highlighted careers button, click on it and you will definitely find a way to submit your resume right there, which will be considered by the hiring team of the company.

2. Assessment Test

Chick-fil-A usually offers applicants a compulsory aptitude test after reviewing their resume.

The purpose of this test is to assess if the applicant truly possesses the competencies shown in their resume.

The test also helps Chick-filp-A to recruit employees that match the company’s standards and competencies.

The hiring team designs the aptitude test to ensure that applicants show off their original and true skill sets.

The hiring team uses this test to know if applicants are able to achieve result in uncomfortable time frames.

Prior to the aptitude test, Chick-fil-A hiring team will inform all applicants about the test, what it entails, and how to participate.

3. Phone Interview

After you have been assessed with the aptitude test, one of the hiring team members will reach out to you with a phone call (provided you pass the assessment test).

This wouldn’t be a normal phone call, it would be a semi-interview. The call usually lasts for a while, probably thirty to forty minutes precisely.

It involves questions similar to those that would be asked during the in-person interview, if you make it to that stage.

It is highly recommended to take this phone interview very seriously, since your performance would decide if you would be called for the in-person interview.

4. The In-person Interview

Chick-fil-A normally conducts a face-to-face interview session for applicants who successfully passed the phone interview.

The company’s interview session is quite different from that of other organizations. The interview consists of three stages:

Group interview: During this part of the interview, applicants would be divided into many groups as possible, with about seven people in each group.

Each group would be given a task to perform. Such task might involve solving a puzzle, and/or introducing and promoting a business idea to the manager.

First round face-to-face interview: This session would be a face-to-face interview with the hiring manager or one of the Chick-fil-A personnel from the hiring team.

You would be asked questions regarding your role. But there are some general questions you are likely to come across.

The common Chick-fil-A interview questions include:

  • Tell me what you know about Chick-fil-A.
  • What is an exceptional customer service?
  • Do you have any idea how an upset customer can be dealt with?
  • Has there been any time when you had to go an extra mile to satisfy a customer? Tell me about the experience.

Second round face-to-face interview: This is the last part of the interview, which doesn’t involve much at all. It’s only a brief discussion with the hiring manager concerning your salary expectations and availability.

The results of your interview will be disclosed to you during this section, and you would be told if you got the job or not.

Dates for orientation will be announced to you also.

It is highly recommended to be well-prepared for the interview, since it would be a pretty tough experience for you.

5. Orientation Process

As a newly employed person, you must undergo a compulsory orientation process alongside other candidates.

The orientation process is a learning session that will educate you on how to perform your assigned work-related responsibilities.

You will also be informed about Chick-fil-A’s culture and policies.

The orientation is usually conducted with a training director or operator, and it would be absolutely relaxed and informative.

You will practically learn how to perform typical daily work duties required in your role.

The orientation lasts for a few days, and all participants would be paid afterwards for being a part of the training.

How Long Does Chick-fil-A Hiring Last?

The Chick-fil-A hiring process usually takes about months to conclude. Most times, you have to wait for a very long time after your assessment before you can be invited for an interview.

This is due to the very large number of applicants. At your interview, you will be informed if you would get employed or not.

And if you fortunately get the job, your orientation date will be announced to you.

Chick-fil-A Jobs and Careers

There are numerous job positions to apply for at Chick-fil-A, but here are a few significant roles offered by the company:

  • Senior business analyst: This employee has a responsibility in supporting the Corporate Talent Systems and Franchisee selection systems in Chick-fil-A. He or she would be responsible for accumulating functional requirements, creating project plans, writing reports, solving and designing solutions to technical problems, and onboard recent vendors.
  • Financial consultant: This employee is responsible for consulting with restaurant operators or owners, so as to aid them in achieving their financial goals, as well as their financial systems implementation. He or she would also train, properly challenge and urge operator teams and individual operators in financial return.
  • Program lead, customer care: This employee is responsible for working closely with contact center in defining and monitoring service levels.
  • Project specialist: This employee is responsible for leading the rollout of recent services and monitoring of steady execution of project checklist, which includes stakeholder communication, change evaluation, oversight and testing, associated technology development, and documentation.

What to Expect Working at Chick-fil-A

Chick-fil-A is an amazing company to work for, and so many people can attest to this fact.

Employees are opportune to get free food most times, and are also paid very good wages as well.

The working environment is clean and healthy and might be very close to your residence, since Chick-fil-A prefers employing people at locations near their homes.

However, a few employees do complain about having enough time for breaks and the management being unfair sometimes.

Just like other fast food establishments, there can be a lot of work to do (depending on your role).


Chick-fil-A is a huge and successful American establishment with thousands of individuals who are gainfully employed at the company.

Numerous persons have been able to build a successful career at Chick-fil-A and then live without regrets.

This article has provided well-detailed information that can be of great help to anyone who desires to get employed at Chick-fil-A.

All the steps and stages involved in the company’s hiring process are made available, and directions are also provided on how to go through the process to be successfully employed.