We present detailed information about the USPS holiday clerk assistant job description in this article, including the key duties, tasks, and responsibilities they are commonly charged with.
This post also provides the major requirements that you may be asked to fulfill to be hired for the holiday clerk assistant role at USPS, as well as the estimated salary for the position.
Please, read on:
What Does a USPS Holiday Clerk Assistant Do?
A USPS holiday clerk assistant is responsible for greeting visitors and answering questions at the post office counter.
They also help USPS employees and visitors with a wide array of postal-related services, including stamp/postage/parcel and money order sales; package shipment, letters and package mailing, and change of address services.
The USPS holiday clerk assistant job description involves packaging and assembling bulk mailings, such as catalogs, magazines, etc.
This work is usually done in a highly organized fashion using mail processing machines (called “Mail Accommodators”, “Mail Carts”, or “Mail Pouches”).
The mail is sorted and labeled in accordance with USPS policy, then processed through the machine (also called a “masher”). The entire operation requires a high degree of skill.
The holiday clerk assistant at USPS is responsible for taking care of customers with questions or to address customers’ issues concerning personalized or general customer service.
They perform duties that are in accordance with policy, which can be understood through formal mail processing instructions, supervisor instructions, and written work instructions.
This requires USPS employees to read scripts, which describe the day’s work, and follow them exactly.
Holiday clerk assistants operate mail processor machines in a fast-paced environment, as well as have the responsibility of managing employees at other post offices in their areas.
They are also responsible for following all building and safety regulations, as well as other policies, guidelines and work instructions set by management.
They must also follow the postal “Do’s and Don’ts” related to personal appearance and conduct in accordance with US Postal Service policy.
The duties of a holiday clerk assistant at USPS also include speaking to customers about special services offered by the post office (such as advertising magazine subscriptions, or services provided by other departments within the post office).
Holiday clerk assistants are expected to follow USPS policies and postal work orders.
They work with other staff members to support operations and provide exceptional customer service to customers.
They work and operate delivery services machines in a fast-paced environment and must be able to perform tasks that are highly organized, require a high degree of skill and attention to detail.
They follow in-depth written work instructions, which detail all aspects of the job.
These instructions describe all aspects of the day’s work and include CCTV tapes to perform the job.
This requires USPS employees to read scripts, which describes the day’s work, and follow them exactly.
A holiday clerk assistant is also responsible for following safety guidelines to protect themselves from potential hazards along with preventing damage to mail, equipment, and items that are in the facility.
They follow all building and safety regulations, as well as other policies, guidelines and work instructions set by management.
Holiday clerk assistants work with other staff members to support operations and provide exceptional customer service to customers.
They report to a supervisor, who holds a position as manager. The manager also supervises the employees in his/her post office.
Holiday clerk assistants at USPS can work anywhere other than their assigned post office locations while maintaining their position and classification in accordance with postal regulations.
USPS Holiday Clerk Assistant Job Description Sample/Example/Template
The job description of a USPS holiday clerk assistant involves the following duties, tasks, and responsibilities:
- Answers inquiries over the phone and in person, resulting in appropriate action (such as adding an item to a mailing list or changing a delivery address)
- Transcribes records for the record keeper (by recording information about incoming and outgoing mails, for example)
- Transmits incoming mail electronically or by hand to the correct destination for the next stage of processing
- Compiles reports or other data using automated systems for management information on incoming and outgoing mail activity (for example, to prepare financial reports)
- Distributes or receives outgoing mail from the post office or from carriers. This includes sorting their arrival in one place, storing them appropriately, etc.
- Chooses the most suitable container to fill up inside a Post Office
- Obtains the address information of a customer and sends it in a letter to that customer’s home or office.
USPS Holiday Clerk Assistant Job Description for Resume
If you are writing a new resume or CV as someone who has worked before as a holiday clerk assistant at USPS, or are currently working in that role, then you can create a compelling Professional Experience section for your resume by applying the sample USPS holiday clerk assistant job description above.
You can highlight the duties and responsibilities of a USPS holiday clerk assistant from the job description example in your Professional Experience.
This will show that you have been successfully working as a holiday clerk assistant at USPS, which can greatly influence the recruiter/employer to grant you an interview, especially if the new job that you are seeking requires candidates to have some USPS holiday clerk assistant work experience to be hired.
USPS Holiday Clerk Assistant Job Requirements: Skills, Knowledge, and Abilities for Career Success
Here are major requirements you may be expected to fulfill if you are applying for the holiday clerk assistant job at the United States Postal Service:
- Individuals must be 18 years of age (or 16 and have completed a high school diploma) and have a good physical condition
- Persons who are not US citizens may not apply, nor may persons who are aliens without Permanent Residence Alien Cards or “Green Cards”. Persons must have at least 10th grade education
- The ideal candidate must be self-motivated, with knowledge in using computers, Microsoft Office, e-mail/chat applications and customer service skills
- Some previous experience in a similar position is preferred
- Must be able to speak clearly and communicate in English
- Must be willing to accept a temporary assignment in any location within the United States
- Must pass a background check
- Must be willing to work at least part-time during holidays.
USPS Holiday Clerk Assistant Salary
The average US Postal Service holiday clerk assistant income is $20 per hour, according to Glassdoor. Holiday clerk assistant wages can vary from $18 to $21 per hour.
If you are interested in working as a USPS holiday clerk assistant, you will find this post helpful in learning about the kind of work they do.
This post has provided the major tasks, duties, and responsibilities of holiday clerk assistants at USPS, so you know what the role entails and decide if it is what you want to do.