Unit Clerk Job Description, Key Duties and Responsibilities

Unit Clerk job description, duties, tasks, and responsibilities
Unit Clerks’ duties also including responding to inquiries. Image source: Sait.ca

This post provides detailed information on the job description of a unit clerk, including the key duties, tasks, and responsibilities that they typically perform.

What Does a Unit Clerk Do?

Unit clerks play an integral part in managing the flow of information in the nursing unit of a hospital and are often times the first point of contact for patients and likewise their families.

Their job description involves directing and greeting visitors, patients, as well as staff. They respond to inquiries, answer incoming calls, relay messages and redirect calls.

They assist health-care providers and physicians as the case may be. They process and transcribe physician orders which include laboratory, medication, treatment orders and diagnostic imaging.

As part of their role, they schedule patients for treatment and tests, and also maintain patient charts and records.

Unit clerks are responsible for patent’s discharge and appointment dates and also contacting them to advice on admission. If need be, they might help patients in the arrangement of transportation.

In the same vein, they also engage in other clerical duties. These includes preparing staff time sheets, recording unit meeting minutes, processing health care billings, and patient care supplies, updating room lists and requisitioning office.

These clerks work in a number of different facilities including medical centers and hospitals. They may work part-time or full-time hours.

Their shift schedules may include a combination of weekend shifts with the traditional day and evening shifts.

They usually spend the majority of their day fulfilling repetitive and repetitive routine.

Anyone aspiring to become a unit clerk should be conversant with computers.

He/she should also be someone who enjoys working in customer service role as they will frequently interact with staff and clients.

He/she should also be able to multi-task, as well as prioritize assignments.

Unit Clerk Job Description Sample/Example/Template

Unit clerks in most organizations usually perform some or all of the tasks, duties, and responsibilities given in the sample job description below.

  • Help patients by obtaining needed services from nurses, responding to intercom requests by physicians and other hospital personnel
  • Welcome visitors by greeting them in on the telephone or in person; answering inquiries; giving directions; relaying calls to patients; referring inquiries to physicians and nurses
  • Provide information by answering requests and questions
  • Establish patient record by assigning patient number, preparing folder and completing patient identification information
  • Document patient care services by copying physician and nursing notes to department and patient records
  • Arrange discharges by notifying patient transporter and business office service
  • Maintain unit operations by following guidelines, policies and procedures; reporting needed changes
  • Protect hospital operations and maintain patient confidence by keeping client related information confidential
  • Maintain unit supplies inventory by checking stock so as to determine inventory level; anticipate needed supplies; and verify receipt of supplies
  • Keep unit equipment operational by following established procedures and manufacturer’s instructions, will also call for repairs
  • Complete database backups in order to secure patient information by
  • Adhere to infection-control protocols and policies
  • Maintain continuity among work teams by communicating and documenting actions, continuing needs and irregularities
  • Contribute to team effort by accomplishing needed results

Unit Clerk Job Description for Resume

A resume for seeking the job of unit clerk can be writing using the job description example above to make certain sections of the resume, such as the work history section.

Unit Clerk Requirements: Skills, Knowledge, and Abilities for the Position of

Below are minimum skills and qualification requirements employers usually demand for hiring applicants for the unit clerk position:

  • Attention to detail
  • Willingness to perform repetitive or routine work
  • Customer service skills
  • Good dress sense cum professional appearance
  • Solid computer and keyboarding skills
  • Strong sense of responsibility
  • Ability to solve problems logically
  • Critical thinking skills
  • Multitasking skills
  • Ability to work in a busy environment
  • Exercises a high degree of ethics
  • Good team worker