Urban Air Hiring Process: Job Application, Interviews, and Employment

By | July 15, 2023
Urban Air Hiring Process
The Urban Air hiring process consists of job assessment tests that help the company pick the best candidates for available positions.

This post presents detailed information on the Urban Air hiring process, including the job application, interviews, and other stages you will be asked to complete if you are seeking an employment with Urban Air.

The Urban Air Hiring Process

The recruitment process at the Urban Air Corporation involves the following stages:

Urban Air Job Application Process

The first step in applying to work at Urban Air is completing an online job application form.

You can apply for any position at Urban Air, but there are some positions that require you to have specific skills or experience.

For example, if you want to be an indoor skydiving instructor, you need to complete an application specifically for that position.

If you don’t see the position you’re interested in on the Urban Air website, please contact them directly by phone or email.

Jobs at Urban Air

Urban Air employs about 200 persons. Some positions available include:

  • Indoor Skydiving Instructor
  • Outdoor Skateboarder
  • Lifeguard
  • Pool Attendant
  • Food Service Worker
  • Maintenance Worker
  • Warehouse Worker

 Urban Air Job Assessment Test

Urban Air conducts problem solving exercises called “Job Assessments” to determine which applicants are best suited for particular positions.

These tests measure your ability to solve problems under pressure. They also test your knowledge of safety procedures and how well you follow instructions.

Tips for Passing the Urban Air Assessment Test

Here are useful tips to help you pass the Urban Air assessment test:

  • Read the directions carefully
  • Practice answering questions before taking the test
  • Be prepared to answer questions quickly
  • Answer as many questions as possible

Urban Air Interview Process

After you’ve completed the job application, Urban Air conducts a series of interviews with potential employees.

During these interviews, you’ll meet with representatives from each department at Urban Air.

Each interview lasts approximately 30 minutes.

Here are the forms of interview you will be expected to take at Urban Air

  • Phone interview

You’ll receive a call from one of Urban Air’s human resources personnel who will ask you a few general questions about yourself and why you’d like to work at Urban Air.

This person will then schedule a time to speak with you over the phone.

  • Face-to-face interview

If you qualify for a face-to-face interview, then you’ll be contacted by one of Urban Air’s Human Resources staff members.

This person will set up a meeting between you and the manager of the department where you’d like to work.

  • Group interview

Sometimes, managers prefer to talk with several candidates together rather than individually.

In this case, they’ll arrange a group interview. Group interviews usually last no longer than 15 minutes.

Tips for Passing the Urban Air Interview

Here are tips to help you effectively prepare for an interview with Urban Air:

  • Write down all the answers to the questions asked during the interview
  • Bring a few copies of your resume and cover letter with you.
  • Dress professionally
  • Don’t wear scented lotion or perfume
  • Arrive early
  • Smile and greet everyone
  • Know what you would say if you were hired.

Urban Air Interview Questions and Answers

Here are commonly asked questions in Urban Air interviews (and suggested answers) to boost your preparation for the interview:

  1. Tell me about yourself.

I am a hardworking individual who enjoys working outdoors. I’m looking for a new opportunity because my current employer has been downsizing.

2. Why did you decide to put in for this job?

I really enjoy working in customer service and I think it’s important to have fun while doing so.

3. Describe a typical day for you.

A typical day starts out with checking email and voicemail messages. Then I go through any urgent requests. After that, I check the weather forecast and make sure there aren’t any flights scheduled for the day. If there are, I contact the flight operations team to find out when they expect to start their next flight. Finally, I review the daily activity report to see which customers we need to follow up on.

4. What skills do you feel are most important for this position?

Customer service is very important. My previous experience includes working in retail sales and customer service. I’ve also worked as a personal assistant. These experiences taught me how to interact with people and handle different situations.

5. What kind of training do you have?

I have experience working in customer service, retail sales, and personal assistance. I’ve learned many things along the way. For example, I learned how to manage inventory and how to use Microsoft Excel.

How Long Does Urban Air Hiring Process Take?

According to Glassdoor, the recruiting process at Urban Air Trampoline Park takes an average of 6 days when 43 user-submitted interviews across all job categories are taken into account.

Urban Air Careers and Jobs

Major careers and jobs available at the Urban Air Corporation include:

  • Customer Service Representative

Description: The Customer Service Representative (CSR) is responsible for providing excellent customer service to Urban Air guests.

They assist guests with park information, answer their inquiries, provide directions, and perform other duties as assigned.

  • Retail Sales Associate

Description: In this role, you will help guests select trampolines, accessories, and apparel. You will also be responsible for maintaining store appearance and cleanliness.

  • General Manager

Description: This position is responsible for overseeing the entire operation of the business, including marketing, finance, human resources, accounting, purchasing, and production.

  • Operations Manager

Description: This role oversees the maintenance and repair of equipment and facilities. The Operations Manager ensures that all aspects of the facility operate safely and efficiently.

  • Maintenance Technician

Description: Responsible for performing routine maintenance tasks such as cleaning and repairing trampolines, ramps, nets, and safety equipment.

What to Expect Working at Urban Air

Urban Air offers competitive wages and benefits. They offer medical insurance, dental coverage, paid vacation days, sick leave, 401(k) retirement plan, life insurance, and more.

In addition to these benefits, they provide tuition reimbursement for employees who wish to pursue further education.

What some Employees Dislike Working at Urban Air

The most common complaints from employees about working at Urban Air are:

  1. Employees are not given enough training
  2. Employees are treated unfairly
  3. There are excessive rules and regulations.

Urban Air Company Profile

The company that owns and manages indoor amusement parks and centers is Urban Air Trampoline and Adventure Park.

Through its wall-to-wall trampoline arenas and runway, foam pit, slam dunk track, and trampoline dodgeball arena, the Company provides family entertainment facilities for physical activities.

Customers in the United States are served by Urban Air Trampoline and Adventure Park. It employs over 200 people.

The firm reported approximately $440 million in system-wide revenue, or more than $2.8 million per park, driven by families eager to reconnect and celebrate special milestones with others following a year of social alienation and isolation due to the epidemic.


Urban Air is a fun place to work. The atmosphere is casual and laid back. Everyone gets along well together.

If you are interested in working at Urban Air, this post has shown what the hiring process at the Company entails, which has boosted your chances of being employed there.