JetBlue Hiring Process: Job Application, Interviews, and Employment

By | July 15, 2023
JetBlue Hiring Process
The JetBlue hiring process involves assessment tests to to limit applications to those who are the best match. Image source: NBCNews.

This post provides in-depth information on the Jetblue hiring process, to help increase your chances of being employed.

If you are seeking to work for JetBlue Airways, you will be expected to go through the company’s hiring process, to prove you are the right person for the job that you are applying for.

Please, read on:

JetBlue Hiring Process

The JetBlue Airways hiring process involves various processes, including:

Jetblue Job Application Process

The first step to applying for a position at JetBlue is completing an online application form on their website.

Online application can be found under “Careers” or “Job Opportunities.”

This includes your personal information such as name, address, phone number, email address, etc., along with other questions about yourself.

Once you have completed the online application, you will receive a confirmation email with instructions on how to complete the next steps of the hiring process.

Available jobs at JetBlue

The available jobs at JetBlue include:

  1. Flight Attendant – Customer Service Representative
  2. Cabin Crew – Customer Service Representative
  3. Ramp Agent – Customer Service Representative
  4. Ground Support Specialist – Customer Service Representative
  5. Flight Attendant – Manager/Supervisor
  6. Ramp Agent – Manager/Supervisor.

JetBlue Job Assessment Test

JetBlue employs aptitude and personality tests as part of the employment process to cut down applications to those who are the best match.

It is not enough to have the correct professional background.

They need to know that you can rapidly learn new abilities and use them on the job, as well as that you will fit in well with the existing team.

Even the finest employee will struggle to thrive in an unsuitable environment, which is something that evaluation tests may assist to determine.

Following the submission of your application, you may be provided a link to several assessment test.

You will have a limited amount of time to finish these tests, so make sure you carefully follow the instructions to avoid missing the deadline.

Some job applicants may also be provided a link to a video interview. This will consist of pre-recorded questions that you will answer on video and submit.

You may only be given one chance to record your response, so allow yourself plenty of time and find somewhere quiet.

If you appear to be a good fit, a member of human resources will contact you to set up an interview.

During your face-to-face interview, you may be requested to perform additional evaluations or group exercises. This will be determined by the post for which you have applied.

Flight attendants and pilots will be required to demonstrate expertise in a variety of physical abilities.

JetBlue Interview Process

Once Jetblue has received your application, they will contact you via telephone to conduct a brief interview.

During the interview, JetBlue will ask you some general questions about yourself, your experience, and what kind of work environment would suit you best.

They will also ask you if you have any questions about the company.

JetBlue Interview Questions

During the interview, JetBlue may ask you the following types of questions:

  • Tell me about yourself?

I am very interested in working for Jetblue because I love traveling and meeting new people.

My favorite part of my job is getting to know all of our customers and making sure they enjoy their flight.

  • What motivates you?

My motivation comes from helping others. When I was younger, I used to volunteer at hospitals and nursing homes.

I enjoyed seeing the smiles on the patients’ faces when they got to see someone care about them.

It made me feel good inside. Now, I’m looking forward to doing the same thing for Jetblue’s passengers.

  • Why do you want to work here?

I think Jetblue is a great place to work because it offers many different opportunities.

There are lots of chances to learn new things and get promoted.

Also, there are always more positions than employees so everyone gets equal opportunity to advance.

  • How would you describe yourself?

I am friendly, outgoing, and easygoing, and I don’t mind talking to anyone.

Wherever I travel, I attempt to make new acquaintances.

Tips for passing the Jetblue Interview

The interviewer wants to hire someone who fits into his or her team.

Here are some ideas to help you succeed in your interview:

  • Dress appropriately. Make sure you wear clothes that can move with you during the day. If you’re going out on a date, dress nicely but not too formally.
  • Be prepared. Bring copies of your resume, references, and a list of questions you’d like answered.
  • Smile! The interviewer will notice how well you smile and use this as a way to judge whether you’ll be a good fit for the position.
  • Show enthusiasm. Do not come across as nervous or bored. Speak clearly and confidently.
  • Listen carefully. Try to understand what the interviewer is saying. If you have anything essential to say, don’t interrupt.

How Long Does JetBlue Hiring Process Take?

If you’ve been selected for further consideration, Jetblue will send you an email letting you know.

You should respond within two business days. In addition, Jetblue will call you to schedule a second interview.

The second interview is usually conducted over the phone. This time, the interviewer will talk to you about your background and then ask you some follow up questions.

At the end of the interview, the interviewer will let you know if he or she thinks you could be a good fit for their team.

After the second interview, Jetblue will decide if they want to offer you a job.

If Jetblue decides to hire you, they will give you a letter of employment along with information about benefits and other perks.

Major JetBlue Careers and Jobs Available

Here are major career and job options available at Jetblue Airways:

  • Flight Attendant

Description: As a Flight Attendant, you will greet and assist passengers throughout the cabin.

You may also perform routine maintenance tasks such as cleaning lavatories and windows.

  • Customer Service Representative

Description: As a Customer Service Representative, you will provide customer service to customers by answering calls, providing quotes, and assisting in ticketing transactions.

  • Reservations Agent

Description: As a Reservations Agent, you will answer incoming reservations inquiries from customers.

You may also book flights and change tickets.

  • Sales Associate

Description: As a Sales Associate, you will sell tickets and assist customers at check-in counters.

  • Ticket Counter Agent

Description: As an Agent at a ticket counter, you will assist customers with flight changes and refunds.

You may also process baggage claims and issue boarding passes.

What to Expect Working at JetBlue

Working at Jetblue means being part of a fun, fast paced environment where everyone works together to make things happen.

There’s always something happening at Jetblue. From special events to company parties, there’s never a dull moment.

The benefits are great, they include:

  • Medical coverage
  • Paid vacation leave
  • 401(k) retirement plan
  • Employee stock purchase program (ESPP)
  • Tuition assistance
  • Life insurance
  • Disability insurance

On the downside, Jetblue employees must put in long hours.

It can get very busy during peak travel times, and it’s common for people to work overtime.

There are no set schedules for shifts at Jetblue.

However, most positions require you to work Monday through Friday. Some positions allow you to take off on weekends.

JetBlue Company Profile

Founded in 1984, JetBlue Airways Corporation is one of America’s leading low-fare carriers.

With more than 1,000 daily departures from its 11 U.S. hubs, JetBlue offers nonstop service between many popular destinations including New York City, Boston, Washington D.C., Los Angeles, San Francisco, Las Vegas, Orlando, Fort Lauderdale, West Palm Beach, Philadelphia, Miami, Chicago O’Hare, and Seattle.

JetBlue carries over 30.1 million domestic passengers in 2021.

The Company serves over 100 locations in the United States, Latin America, the Caribbean, and the United Kingdom.

JetBlue was named Best Low Cost Airline in North America in 2014, 2019 and 2021, and has been included among FORTUNE Magazine’s World’s Most Admired Companies since 2007.

It is owned by David G. Neeleman


If you’re looking for a job in a company that allows you to see new places while making money, then Jetblue Airways is worth checking out.

This post has provided all you need to know about the JetBlue hiring process, to get you well prepared to access a job at the company.