Toys R Us Hiring Process: Job Application, Interviews, and Employment

By | March 18, 2024
Toys R Us Hiring Process
To be employed at Toys R Us, candidates will have to complete the company’s hiring process. Image source: Eugene Gologursky / Getty Images for Macy’s, Inc.

This post provides detailed information on the hiring process at Toys R Us, including the job application and interview requirements candidates are expected to fulfill to be employed, as well as the various career opportunities available at Toys R Us.

Toys R Us Hiring Process

The Toys R Us recruitment process involves the following stages:

Job Application Process

The first thing to do when applying for an available job at Toys R Us is to visit the career site and select the desired application for employment.

Depending on the job position applied for, we can find up to 15 available applications.

A job application form consists of 3 sections: personal information, education, and work experience, and application materials.

After completing a Toys R Us job application form, please review it carefully as in most cases a direct email is sent to the applicant to inform if their details have been successfully entered into the computer system or not.

If there is a problem with your application, it will be brought to your attention in such email.

Additionally, you can visit the store in person and apply for the job. You will find Toys R Us hiring information (employment application) posted at the store front.

Job Assessment Test

Toys R Us conducts aptitude testing on most of the job positions. Candidates are required to fill out a pre-test questionnaire and after that they have to take a short interview before they can be considered for an interview.

The duration of the pre-test is 1-2 hours, which should include multiple sections related to Job Knowledge.

Tips for Passing Toys R Us Assessment Test

Here are valuable tips you can apply to boost your chances of passing the Toys R Us assessment test:

  1. Familiarize yourself with the company, its products and services.
  2. Read up on former pre-test questionnaires used by the company that you can find online.
  3. Look at the questions and see which are common in the pre-test and which are specific to your job field.

Toys R Us Interview Process

After the completed pre-test, you will be given a form to fill out. This form will be reviewed by your assigned HR professional before the date and time of your interview.

They may kick things off by an initial phone screening, once you do well on that, you will be invited for an interview it is important that you arrive early for the interview.

The on-site interview is an integral part of the application process, which may consists of a one-on-one and a group interview with a panel of three or four people.

Tips to Passing the Toys R Us Interview

Here are tips to help you succeed at your interview:

  1. Avoid negative emotions, be happy and professional.
  2. Don’t mind questions about your past and don’t bring up things that your interviewer has not asked.
  3. Smile at all times during the interview, even when things are not going well as this shows that you are relaxed and happy to have been interviewed by the company.
  4. Read the company website or visit the store in person to learn more about what is expected from employees during work hours, for example: Dress code, policies etc.
  5. During the interview, try to use the same vocabulary that is used by employees when talking about the company and its products.
  6. Be enthusiastic, don’t just state the facts, try to make a good first impression and show lots of excitement at being interviewed.
  7. Ask questions! It shows that you are genuinely interested and it gives you chance to find out more about the company and what it takes to succeed as an employee with Toys R Us

Toys R Us Interview Questions and Answers

Here are common Toys R Us interview questions and suggested answers to help you prepare effectively for the interview:

  1. How do you use your time off?

I spend my time off with my family, I also go out and get to know new things. I usually go over to the Grand Canyon, go to the movies and just do things that relax me.

2. How would you define leadership?

Leadership is when you are able to motivate others and make them want to help or achieve a goal that is in line with theirs.

3. What is your biggest weakness?

The biggest weakness that I would say that I have is being a perfectionist. If I need something done, I want it done right the first time and if there is any room for improvement, then I will always bring it up.

4. What are your goals in life?

My goals in life are to meet new people and gain new experiences. Be successful and make sure to share that knowledge with others.

5. What is your favorite color?

My favorite color is black and white.

How Long Does Toys R Us Hiring Process Take?

Within a week, the company will respond to applications that meet the standard requirements.

The pre-test was completed in a single day. The interview usually lasts a day or two.

The typical employee is expected to take one interview. They will receive a response within one week.

Major Toys R Us Careers and Jobs

Here are major careers and jobs you can apply to at Toys R Us:

  1. Cashier

Description: The primary role of a Toys R Us cashier is to provide outstanding customer service by processing orders and payments, including returns and exchanges.

2. Sales Associate

Description: The sales associate will stock shelves with products, greet guests and give customers discounts for certain products.

3. Sales Experience Associate

Description: The Toys R Us Sales Experience Associate is the company’s version of an intern in other companies or organizations.

4. Customer Experience Expert

Description: The Customer Experience Expert is in charge of making sure the customer has a good experience while shopping at the store.

This is done by greeting customers, offering suggestions, answering questions, and helping customers with packaging.

5. Operations Team Member

Description: The operations team member is responsible for keeping the store clean, as well as keeping it organized before and after work hours.

What to Expect Working at Toys R Us

Some of the benefits of working at Toys R Us include:

  1. Health insurance
  2. Retirement plan
  3. Paid holidays and vacations
  4. Paid training programs and classroom jobs
  5. Promotions
  6. Flexible work schedules including working from home.

What Employees Dislike about Working at Toys R Us

Although Toys R Us is a very popular company and many employees would love to work there, however, there are some complaints from employees about the company being a bit too strict and demanding of employees.

Toys R Us Company Profile

Toys “R” Us, Inc. is a global retailer of toys, children’s clothing, and baby products.

Despite being the only nationwide toy store chain in the United States in the early 2000s, Toys “R” Us was no longer the nation’s leading seller of toys, having lost that position to retailing behemoth Wal-Mart Stores, Inc. in 1999.

Of the company’s over 1,000 U.S. locations, 681 were general toy stores under the Toys “R” Us banner, 183 specialized in infant and toddler products under the Babies “R” Us banner, and 146 were children’s clothing outlets under the Kids “R” Us banner.

The educational specialty stores under the Imaginarium banner had 37 stores.

There were also four Geoffrey stores, which sold merchandise from all three “R” Us formats.

An additional 544 toy stores were operated, licensed, or franchised by the company in 29 foreign countries, led by Japan, the United Kingdom, Canada, Germany, France, Spain, and Australia.

Toys “R” Us, Inc. also sold its products online, through and other websites, through an alliance with, Inc.


Toys R Us played a significant role in the industry and will be remembered for being one of the biggest companies that was a pioneer in the toy industry.

The company has made great contributions to the toy industry by having a wide range of toys for children of all ages.

If you are interested in working for Toys R Us, this post has provides all you need to know about the hiring process at the company, as well as the career prospect there, to help you make the right decision.