Progressive Insurance Claims Adjuster Job Description, Key Duties and Responsibilities

Progressive Insurance Claims Adjuster Job Description
Progressive insurance claims adjusters handle all aspects of a claim from start to finish. Image source: John Fitch

This post provides in-depth information on the progressive insurance claims adjuster job description.

It highlights the key duties, tasks, and responsibilities that commonly make up the Progressive Insurance claims adjuster work description.

This article also presents the major requirements you will need to meet if you are seeking the job of an insurance claims adjuster at the Progressive Corporation or other similar companies.

Please, read on:

What Does a Progressive Insurance Claims Adjuster Do?

The progressive insurance claims adjuster job description entails handling all aspects of a claim from start to finish.

It also involves investigating the cause of the loss or damage and determining if an event was accidental or not.

If there are multiple claimants involved, the insurance claims adjuster should interview each claimant separately to understand who caused the damage.

Where it is determined that the damage was due to negligence, then the insurance claims adjuster may be required to file a lawsuit against the at-fault party.

The insurance claims adjusting process can take anywhere from several months to more than one year, depending on the circumstances of the case.

During this time, the claims adjuster at the Progressive Corporation needs to be available to answer questions from the insured and their attorneys.

In some cases, the insurance claims adjusting process involves negotiating settlements with the at-fault parties.

This means that Progressive claims adjusters need to work closely with the insured’s attorney to ensure that the settlement amount is fair and reasonable.

Once the settlement has been reached, then the insurance claims adjustment process ends.

At this point, the claims adjuster at Progressive prepares the final estimate and submits it to the insurance company.

After receiving the final estimate, the Progressive insurance claims adjust attorneys regarding the status of the claim.

The insurance claims adjuster’s role involves interviewing the insured and their family members to get as much information as possible about the incident.

It also entails the claims adjustment process, which requires the adjuster to prepare detailed estimates for the damages.

These estimates are used by the Progressive Corporation when they make payments to the insured.

More Progressive Insurance Claims Adjuster Duties

Progressive insurance claims adjusters are also expected to communicate with the insured and their attorneys regarding the status of their claim.

They should keep them informed of any developments related to the claim.

Insurance claims adjusters’ job duties at Progressive also include making sure that the insured receives prompt payment for their losses.

It also involves keeping track of all correspondence between the insured and the Progressive Corporation.

The Progressive insurance claims adjuster is also expected to provide legal advice to the insured in situations where the insured wants to sue someone for causing injury or damage.

Furthermore, they handle any problems that arise during the course of the insurance claim.

As an insurance claims adjuster, you are required to review the policy documents carefully before submitting a claim.

You are also expected to communicate with other professionals such as engineers, architects, and contractors.

These are hired by the insured to repair or replace damaged property.

You are also expected to deal with a lot of paperwork; you will need to file reports and documentation with the Progressive Corporation.

The duties of an insurance claims adjuster with Progressive may require the individual to travel to different locations.

One of the most important responsibilities of a Progressive insurance claims adjuster is to help clients understand what they can do to protect themselves from fraud and identity theft.

The insurance claims adjuster must be able to read and interpret various types of contracts and policies.

In addition, the claims adjuster inspects the damaged property and makes an initial assessment of the loss.

Progressive Insurance Claims Adjuster Job Description Sample/Example/Template

The job description of an insurance claims adjuster at the Progressive Corporation involves the following tasks, duties, and responsibilities:

  • Answer questions from customers
  • Help customers to file their claim
  • Provide customer service
  • Solve problems for customers
  • Make sure that all claims are paid within the time limit
  • Maintain records of all activities related to customers’ claims
  • Ensure proper tracking of the progress of claims
  • Process all claims correctly following established Progressive procedures
  • Communicate with other departments or offices
  • Ensure all customers’ complaint are effectively followed up
  • Prepare reports based on data collected during work.

Progressive Insurance Claims Adjuster Job Description for Resume

If you have worked before as insurance claims adjuster or are presently working in that role and are in the process of making a new resume, the sample Progressive insurance claims adjuster job description provided above can help you to make a compelling Professional Experience section for your resume or CV.

You can highlight the Progressive insurance claims adjuster duties and responsibilities from the sample job description above in making the Professional Experience section for the resume.

This will show that you have been successfully on the job as an insurance claims adjuster, which can greatly enhance your chances of being hired, especially if the new job that you are seeking requires the insurance claims adjuster work experience.

Progressive Insurance Claims Adjuster Requirements: Skills, Knowledge, and Abilities for Career Success

Here are major requirements you may be expected to meet to be hired for the insurance claims adjuster position at the Progressive Corporation or other similar companies:

  • A degree in business administration or in a related field
  • At least three years of experience managing insurance claims
  • Fluency in English is essential
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Internet Explorer are necessary
  • Physically fit to perform the duties and responsibilities of the job
  • Possess excellent interpersonal skills
  • Able to work under pressure
  • Willing to learn new technologies
  • Honest and ethical
  • Punctual and organized.

Progressive Insurance Claims Adjuster Salary

According to Glassdoor, the projected total compensation for a Progressive claims adjuster in the United States area is $76,164 per year, with an average salary of $58,994 per year.


This post is helpful to individuals seeking the insurance claims adjuster career with Progressive or other similar company; they will be able to learn all about the duties and responsibilities of the role.

It is also useful to recruiters/employers in the same industry as the Progressive Corporation in creating a job description for the position of insurance claims adjuster, for use in the hiring process for the position.