Macy’s Women’s Shoes Sales Associate Job Description, Duties, and Responsibilities

By | October 11, 2023
Macy’s Women’s Shoes Sales Associate Job Description
Macy’s women’s shoes sales associates create awesome shopping experience for customers. Image source: Scott Mlyn,

This post provides detailed information on the Macy’s women’s shoes sales associate job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be expected to fulfill to be hired for the Macy’s women’s shoes sales associate role.

What Does a Macy’s Women’s Shoes Sales Associate Do?

A women’s shoes sales associate at Macy’s is responsible for creating a welcoming shopping experience for customers and ensuring they get outstanding service at the store.

The Macy’s women’s shoes sales associate job description entails meeting hourly sales goals on both personal and departmental basis, as well as achieving Macy’s Star Reward goal.

He/she is expected to possess deep knowledge of and ability to apply Macy’s proprietary applications and devices in assisting customers with all areas of service delivery and ensuring optimum customer satisfaction.

The women’s shoes sales associate is also required to be proficient in the use of technology and tools, and to have the ability to collaborate with other associates and members of the store sales team in ensuring awesome shopping experience for customers.

His/her role involves finding out the kinds of shoes customers are interested in by studying customer personal features and other factors indicating their preference.

The Macy’s sales associate needs to have strong knowledge of women’s shoes and the services offered by the store so that they can improve sales and limit the rate of return of products.

They are expected to demonstrate Macy’s commitment to providing customer satisfaction by ensuring enthusiasm, sincerity, and professionalism in carrying out their duties.

Their work description also entails performing sales support functions that have to do with POS and MPOS systems such as Macy’s app, My Client, and Search and Send.

With the presence of FSS and other technologies, the associate will assist in delivering shoes to the sales consultant.

He/she is also responsible for carrying out merchandising tasks on the sales floor, retrieving women’s shoe boxes back to the appropriate bin, and ensuring stockrooms are orderly.

He/she also performs new receipt placements, floor moves, and replacement of sold stocks; reverse logistics, RFID, fulfilment, and POS transactions.

Macy’s Women’s Shoes Sales Associate Job Description Example/Sample/Template

The Macy’s women’s shoes sales associate performs various functions in making shopping in women’s shoes a great experience for customers that they will discuss with their families and friends and project the company in good light.

Here is an example of the job description, comprising typical duties, tasks, and responsibilities assigned to women’s shoes sales associates at Macy’s:

  • Carry out scanning of inventory back into stock and recovering of shoe sales floor
  • Ensure scanning and placement are done correctly so as to maintain shoe inventory integrity
  • Ensure stockroom is totally scanned and up to date by making sure the monthly virtual inventory is achieved
  • Perform checks on each pair of shoes that is returned from the selling floor to inventory or that is about to be delivered to the customer to ensure it is a full pair
  • Ensure shoes displayed are tagged with the correct price and that the signage displayed on each table are correct
  • Perform administrative functions using POS and MPOS systems, such as My Client, More@Macy’s, Search and Send, and tablet app
  • Provide assistance to customers using either Macy’s devices or their own to compare and shop
  • Ensure customers are the major focus and must leave the store with exceptional experience
  • Perform fulfilment of shoe orders
  • Ensure displays and other merchandise are appropriately replenished as required
  • Physically take part in the inventory process and make sure to implement strategies initiated to eliminate product shortages
  • Make sure shoe stockroom area is always clean and orderly
  • Perform customer service duties in a helpful and friendly manner
  • Ensure the store is always in high customer readiness state by making sure store environment is neat, clean, and welcoming to shoppers
  • Carry out timely implementation of reverse logistics tasks, fulfilment, merchandising, and RFID
  • Provide assistance in moving merchandise and fixtures
  • Perform stockroom maintenance tasks, preparation and retrieval of BOPS/SDD orders, replenishment, and other department recovery standards
  • Ensure that Asset Protection and inventory control and compliance procedures are adhered to in performing duties and responsibilities of the role
  • Ensure dependability, punctuality, regularity, and availability in performing the role
  • May be assigned other duties as necessary by management or supervisor.

Requirements – Skills, Knowledge, and Abilities – for the Macy’s Women’ Shoes Sales Associate Role

If you are seeking to work at Macy’s as a women’s shoes sales associate, here are common requirements you may be expected to meet to be called in for an interview:

  • Strong ability to read and comprehend, write, and interpret maintenance and operating instructions, safety rules, procedure manuals, and other instructional documents
  • Strong ability to communicate effectively with proper etiquette with colleagues, customers, and management both on the telephone and in person
  • Strong ability to perform basic mathematic functions, including multiplication, division, addition, and subtraction, and to use a calculator
  • Strong ability to calculate ratios and percentages and to make changes correctly using American monetary units
  • Strong team player with also the ability to work independently under limited supervision
  • Ability to perform work duties standing, reaching, moving, talking, hearing for several hours consecutively
  • Ability to list items of up to 30 pounds
  • Ability to kneel, stoop, climb, and crouch occasionally
  • Vision ability including, to adjust focus, depth perception, close vision, and color vision
  • Passion for meeting and interacting with customers
  • Possess strong desire for learning and sense of urgency in carrying out assigned tasks
  • Ability to work and fit into flexible schedule, including busy event days like the day after Christmas and Thanksgiving, weekends, mornings, and evenings as required by the store and department.


If you are looking to work as a women’s shoes sales associate at Macy’s and want to know the kind of duties and responsibilities you may be assigned if hired, the sample description of the role provided in this post will be useful to you.

It will also help you to prepare well for the sales associate career at Macy’s as you learn what is involved in effectively selling women’s shoes at the company.