Logistics Dispatcher Job Description, Key Duties and Responsibilities

By | July 16, 2023
Logistics Dispatcher Job Description
Logistics dispatchers ensure all goods arrive at their destination in time and on schedule.

This post explores the logistics dispatcher job description. It highlights the key tasks, duties, and responsibilities that make up the work description of the logistics dispatcher.

It also presents the requirements you may be expected to fulfill to be hired for the logistics dispatcher role.

What Does a Logistics Dispatcher Do?

The logistics dispatcher job description entails coordinating logistics activities for the company.

This includes making sure that all goods arrive at their destination in time and on schedule.

It is important to ensure that the right materials are delivered to the right place at the right time.

The logistics dispatcher’s duties involves organizing logistics activities efficiently, planning ahead and working with other people to make sure that everything goes smoothly.

It also entails ensuring that all deliveries go according to plan, monitoring delivery times, and checking if there are any problems or delays.

If something goes wrong, they should report it immediately.

Logistics dispatchers keep track of inventory levels and order stock accordingly.

They work with customers who want to change orders or cancel them.

It is also their responsibilities to find out why these changes were requested and how much extra work this will cause.

A logistics dispatcher needs to know when and where shipments are due to arrive.

They must then prepare for the arrival and inform the relevant parties.

Logistics dispatchers may have to work with suppliers who are late or fail to deliver as promised.

They will need to follow up to resolve the problem and get back in touch with the supplier.

Logistics dispatchers ensure that all paperwork is completed correctly and may need to write reports and issue invoices.

They also ensure that all transport vehicles are serviced regularly.

It is also their duty to inspect the vehicle to see if it has been damaged or broken down.

More on Logistics Dispatcher Job Description

In addition, logistics dispatchers are responsible for keeping records of all deliveries and pickups.

These records help the company to understand which areas are most popular and which items are ordered more often.

It is their responsibility to be aware of new products and services offered by the company and to update the company’s website and social media pages, so that customers can learn about the latest offers.

A logistics dispatcher’s work description also involves training staff members and new employees and giving them instructions on how to use equipment properly.

It also entails organizing events such as trade fairs and conferences, arranging transportation and accommodation for guests.

The logistics dispatcher is responsible for maintaining customer relationships, answering questions from customers, and offering advice on how to improve their shopping experience.

Furthermore, they provide information to the public regarding the company’s operations.

Logistics dispatchers are a member of the management team and they take part in meetings and contribute ideas.

They work closely with colleagues, discussing issues and sharing knowledge.

It is also their job to coordinate logistics activities.

They liaise between different departments and coordinate schedules.

Logistics dispatchers ensure that the company complies with legal requirements.

This includes making sure that all paperwork is filed on time and that taxes are paid on time.

They deal with sensitive topics, handling complaints, and dealing with difficult situations.

Logistics Dispatcher Job Description Sample/Example/Template

The logistics dispatcher job description consists of the following tasks, duties, and responsibilities:

  • Dispatching goods or materials from one location to another
  • Monitoring the status of incoming and outgoing deliveries
  • Ensuring that the correct paperwork is completed for each delivery
  • Receiving orders from customers and dispatching them accordingly
  • Checking inventory levels at various locations
  • Maintaining records of all deliveries made by the company
  • Preparing invoices for customer payments
  • Keeping track of cash flow
  • Managing the company’s finances
  • Providing support services to other staff members in the business
  • Making sure that the company complies with any legal requirements
  • Liaising between different departments within the logistics operation
  • Taking care of the company’s vehicles and equipment
  • Monitoring the use of fuel
  • Organizing training courses for employees
  • Assisting with reports and statistics preparation
  • Coordinating the work of drivers and warehouse workers
  • Handling complaints from customers
  • Reporting on problems and issues
  • Communicating with suppliers and clients
  • Monitoring the performance of the company’ s employees
  • Supervising the work of warehouse workers.

Logistics Dispatcher Job Description for Resume

If you have worked before in the position of logistics dispatcher or are presently working in that role and are preparing a resume or CV for a new job, you can apply the sample logistics dispatcher job description above in creating the Professional Experience section of your resume.

You can highlight the duties and responsibilities you have performed working as a logistics dispatcher in your resume’s Professional Experience to show that you have been effective on the job.

This piece of information can greatly enhance your ability to get an interview with the recruiter/employer, especially if the new job that you are seeking requires someone with some logistics dispatching work experience.

Logistics Dispatcher Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking the logistics dispatcher role, then here are major requirements you might be asked to meet to be hired:

  • Ability to read and understand; write and communicate proficiently in English
  • Must possess good organizational skills
  • A valid driver’s license, as well as ownership of a vehicle
  • Strong familiarity with Microsoft Office applications (Word, Excel, PowerPoint, etc.) and Internet browsers (Internet Explorer, Firefox, etc.)
  • Ability to travel up to 50% of the time at short notice
  • Must be able and willing to work overtime as required
  • Ability to manage own workload effectively and work independently.

Logistics Dispatcher Salary

According to Glassdoor, the average total salary for a logistics dispatcher in the United States is $56,703 per year.

Annual salaries might range from $19,000 to $185,000 depending on the position.


Logistics dispatchers play an important role in the logistics industry. They ensure that shipments arrive when they are supposed to and that they are delivered safely and efficiently.

This post is helpful to individuals wanting to become a logistics dispatcher. They can learn all they need to know about the work logistics dispatchers do and be able to decide correctly if that’s the career they want to go for.

It is also useful to recruiters/employers looking to hire competent individuals for the vacant logistics dispatcher positions in their organizations.

They can create a detailed description of the position from the logistics dispatcher job description example provided on this page and use in their hiring process.