This post provides detailed information on the housekeeping supervisor job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements that you may be expected to meet to be hired for the housekeeping supervisor role by most recruiters/employers.
What Does a Housekeeping Supervisor Do?
A housekeeping supervisor is responsible for overseeing and directing/organizing the work or activities of cleaning services for an organization.
His/her job description entails making sure that cleaning services are carried out in a professional manner and efficiently too. He/she also investigate complaints by clients regarding housekeeping issues/matters.
Housekeeping supervisors usually take up jobs in industries and organizations like hospitals, travel accommodations and organizations that offer cleaning services to other firms and organizations.
Their roles also basically entail preparing/organizing the work schedule of housekeepers (employees). They make sure that the appropriate number of staff required to carry out duties are available at all times.
The housekeeping supervisor in some cases may be required to interview fresh (housekeeping) applicants and also train those that are already employed within the workforce.
In some cases where the firm or organization where the housekeeper works has a maintenance department or unit, it is the housekeeping supervisor that informs the maintenance units of repairs that are needed and where such repairs are required in the organization.
The housekeeping supervisor work description usually also involves carrying out inventory and supply checks on a routine basis.
It is also his/her responsibility to make sure that guests (in the case of a hotel) receive/get all the housekeeping services that they paid for.
He/she carries out necessary actions with regards to complaints from customers/clients about housekeeping faults or issues, like inadequate supply of toiletries and malfunctioning of certain amenities within the building (mostly seen in the case of travel accommodation and hospitality centers).
The housekeeping supervisor can also make (service) recommendations to the management of the organization where he/she operates. These recommendations are usually based on better ways via which housekeeping services can be improved within the organization.
Housekeeping Supervisor Job Description Example/Sample/Template
Housekeeping supervisors normally carry out varying functions and duties in ensuring that housekeepers, who work under their supervision carry out their tasks to the letter (based on already set out standards). They perform these functions according to the demand(s) of their employers (the organizations that they work for).
Here is a typical job description for the housekeeping supervisor position, highlighting the major tasks, duties, and responsibilities of individuals who work in that role in most organizations and/or industries:
- Establish work standards and procedures for housekeeping staff and ensure they adhere to it
- Screens/interview housekeeping job applicants, hire new employees, and recommend promotion and/or transfer of employees if and when the need arises
- Take stock of available inventory so as to ensure a steady supply of work materials
- Assign duties to workers and inspect already completed tasks so as to ensure compliance with already stated housekeeping standards
- Make recommendations to help improve housekeeping services within the organization
- Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
- Examine the building/area so as to determine areas that need repairs and/or maintenance
- Record and keep data regarding work assignments, and also prepare reports on a routine basis
- Responsible for issuing work equipment and supplies to the housekeeping staff/workers.
Requirements – Skills, Abilities, and Knowledge – for the role of a Housekeeping Supervisor
In the process of hiring for the position of housekeeping supervisor, a large number of employers will expect applicants to meet the following requirements to qualify for a scheduled interview:
- Must be able to communicate effectively and clearly at all times
- Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
- Must be willing and able to work as part of a team or even lead a team when called upon to do so
- Must have good coordination and organizational abilities
- Must be someone that is trustworthy/honest. This is important because the supervisor may be in charge of looking after people’s personal belongings
- Must be proactive in carrying out assigned duties
- Must have good time management abilities
- Must be good at decision making
- Must have a good knowledge of customer service principles
- Must have relevant experience in housekeeping (preferably in a supervisory role).
- Should have a degree in a hospitality-related field
- You may be expected to pass certain assessment tests to prove you are qualified for the role.
If you are an employer seeking to hire for the post of a housekeeping supervisor, you will need to publish a detailed description of the job to guide prospective candidates to decide if they qualify to apply for the job or not.
The sample housekeeping supervisor job description provided in this post can help you prepare a comprehensive description for the role in your organization and attract the best qualified people for the job.
Individuals who are interested in a career in housekeeping will also find this post helpful in learning about what housekeeping supervisors do. With this knowledge they can make better decisions about the career and will be better prepared for the job.