This post presents in-depth information on the job description of a business support manager to help you learn the key duties, tasks, and responsibilities that they commonly perform, as well as templates employers can use.
It also presents the important requirements you may be expected to meet to be hired for the business support manager role by most employers.
What Does a Business Support Manger Do?
A business support manager is someone charged with the responsibility of overseeing the daily operation of a business.
The business support manager job description entails assessing employees’ performance and suggesting methods of correcting actions of employees when necessary.
The manager is often the first contact with the vendors outside the business; therefore, his/her role includes maintaining contact with vendors and establishing a good relationship with them for the progress of the business.
Individuals working as business support managers are expected to have in-depth understanding of the nature of their firms’ business to be able to provide the needed support to it.
Companies hire support managers to assist in improving productivity of the organization. The need for support managers in an organization largely depends on the type of organization.
Generally, organizations hire business support managers to handle the management of all financial elements of the organization.
There is a need for the daily routine support for businesses in a lot of areas which include the commercial activity section and partnership.
The production of management information and the offering of counsel and direction to staff are important to the development of any business and are part of the work description of the business support manager.
The holder of this office is also expected to contribute to production activities in the business, which includes tasks such as mapping out feasibility studies, listing targeted markets, and setting business goals.
Other duties they perform include analyzing performance, carrying out training for staff improvement, and bringing recommendations for business improvement.
He/she is also expected to device ways of tracking improvements in the business.
The business support manager monitors actual performance and compares it with the business target.
He/she is also charged with the responsibility for coordinating systems involving technical and informational base of the business.
He/she provides support and direction to staff, and decides on the improvement strategies that may be employed in the promotion of the business.
He/she is expected to demonstrate a high level of expertise in offering assistant to the support team.
He/she is also expected to maximize his/her proficiency in working on all aspects of the financing and the strategic planning for the support of the business.
The responsibility for the coordination of market surveys for the effective planning of the business, and its viability, as well as its chances for survival in the competitive market place, are part of the role of the support manager.
Putting this into cognizance, a business support manager develops methods of dealing with the challenges he/she is faced with in the course of carrying out his/her daily activities.
Business Support Manager Job Description Example/Sample
The following job description example shows a list of typical duties, tasks, and responsibilities that business support managers commonly perform:
- Supervise the team of business support staff
- Responsible for providing quality service for facilities management
- Work with the management team on fiscal strategic planning
- Coordinate project development surveys
- Look into the legal obligations relating to contractual relationships with client and ensure that the obligations are meet
- Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business
- Provide guidance and financial planning to the business
- Provide documentation support, procedure, and financial initiatives for the business
- Responsible for the administration of the business unit
- Support the budget, the auditing process, the training, and the coordination of projects.
Business Support Manager Requirements: Knowledge, Skills, and Abilities for Career Success
Here are vital skills and other qualities that are needed for a successful career as a business support manager, which employers usually ask for when hiring for the role:
- Degree in Business Administration or its equivalent
- Strong ability in business support role and/or in office management role
- Business management expertise and experience
- Expertise in the use of modern technologies
- Ability to coordinate business development research
- Strong skills in working with people and human resource management
- Ability to support opportunities on business development
- Ability to evaluate, appraise, cost, and consider business risks
- Ability to develop business promotional plans and pursue them to completion
- Expertise in training and developing of staff
- Strong ability to deliver presentation
- Ability to work with a team and under the initiative drawn by self
- Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
- Effectiveness in time management and the organization of staff
- Efficiency in communicating complex information to staff at different levels
- Ability to handle sensitive business information.
Business Support Manager Job Description Templates
Here are business support manager job description templates employers can simply edit and use in their job postings to attract the best talents to their companies:
TEMPLATE 1.
Position Title: Business Support Manager
Reports To: Director of Operations / General Manager / Chief Operating Officer
Location: [City, State]
Employment Type: Full-Time
Company Overview
[Your Company Name] is a dynamic organization committed to operational excellence, efficiency, and continuous improvement. We provide high-quality services and support across various business units to drive company growth and ensure smooth daily operations. Our team values innovation, collaboration, and exceptional organizational performance.
Position Overview
We are seeking an experienced and strategic Business Support Manager to oversee administrative functions, streamline business processes, and support cross-departmental operations. This role ensures the effective coordination of business activities, manages support staff, and contributes to organizational planning and performance improvement.
The ideal candidate has strong leadership abilities, outstanding organizational skills, and a proven track record of improving operational efficiency within a business environment.
Key Responsibilities
Operational Management
- Oversee daily business support operations and ensure smooth workflow across departments.
- Develop, implement, and refine operational processes, procedures, and policies.
- Identify inefficiencies and recommend solutions to optimize productivity and performance.
- Monitor operational KPIs and prepare reports for leadership review.
Team Leadership & Staff Development
- Supervise administrative and business support staff.
- Provide training, coaching, and professional development opportunities.
- Assign tasks, manage performance, and ensure quality standards are met.
- Maintain a positive, collaborative, and high-performing work environment.
Administrative & Resource Management
- Manage administrative functions such as scheduling, documentation, and office coordination.
- Oversee procurement, vendor relationships, and resource allocation.
- Support budget planning, cost control, and expense monitoring.
- Ensure accurate recordkeeping and efficient information management.
Project Coordination & Business Support
- Assist in planning and executing organizational projects and initiatives.
- Coordinate meetings, presentations, and communications between departments.
- Collaborate with internal stakeholders to support business goals and operational needs.
- Facilitate decision-making by gathering data, preparing summaries, and offering insights.
Communication & Stakeholder Relations
- Serve as a liaison between leadership, departments, and external partners.
- Communicate policies, updates, and procedures across the organization.
- Address escalated issues and ensure timely resolution of operational challenges.
Compliance & Quality Assurance
- Ensure adherence to company policies, industry regulations, and compliance standards.
- Maintain quality assurance practices for business support activities.
- Support audits and internal reviews as needed.
Skills & Qualifications
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and organizational abilities.
- Strong analytical and problem-solving skills.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Proficiency with office software, business management tools, and reporting systems.
- Familiarity with project management principles and process improvement methodologies.
- Strong attention to detail and ability to maintain high standards of accuracy.
Education & Experience Requirements
- Bachelor’s degree in Business Administration, Management, Operations, or related field required.
- Master’s degree a plus.
- 3–5 years of experience in business operations, administration, or support management roles.
- Experience supervising teams and managing cross-functional projects preferred.
Eligibility to Work in the United States
Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future.
Work Environment
- Office or hybrid work environment, depending on company policy.
- Requires frequent use of computers, communication tools, and office equipment.
- May involve occasional travel to company locations, meetings, or events.
Equal Opportunity Statement
[Your Company Name] is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, age, disability, gender identity, sexual orientation, veteran status, or any protected classification.
Additional Information
- Opportunities for advancement may be available in operations, project management, or business leadership roles.
- Reasonable accommodations will be provided for qualified individuals with disabilities.
How to Apply
Submit your resume and application to [Insert Application Email or Job Link].
TEMPLATE 2.
Location: [City, State]
Employment Type: Full-Time
About the Role
We are seeking an organized and strategic Business Support Manager to oversee daily administrative operations, improve business processes, and support cross-departmental efficiency. This role ensures smooth workflow, manages support staff, and contributes to organizational planning and performance.
Key Responsibilities
- Lead business support and administrative operations
- Supervise, train, and support office or administrative staff
- Improve processes, procedures, and operational efficiency
- Coordinate projects, meetings, and communications across departments
- Monitor KPIs and prepare operational reports for leadership
- Support budget management, vendor coordination, and resource allocation
- Ensure compliance with company policies and quality standards
Requirements
- Bachelor’s degree in Business Administration, Management, or related field
- 3–5 years of experience in business operations or administrative management
- Strong leadership, communication, and organizational skills
- Ability to multitask and manage multiple deadlines
- Proficiency with office software and business tools
- Experience in process improvement or project coordination preferred
Eligibility to Work in the U.S.
Applicants must be legally authorized to work in the United States.
How to Apply
Submit your resume to [Insert Application Email or Job Link].
Business Support Manager Job Description for Resume
If you have worked before as a business support manager or currently working in that role and are making a new resume or CV, then you can craft a great Professional Experience section by utilizing the business support manager job description sample above.
You can highlight the duties you have performed or are currently carrying out as a business support manager in your resume’s Professional Experience by using the ones in the sample business support manager job description above.
This will show to the employer that you have been successful in the role of a business support manager, which can greatly improve your chances of being hired for the new position that you are seeking, especially if it requires someone with some business support manager work experience.
Conclusion
This post has provided exhaustive information on the business support manager job description, highlighting the important duties, tasks, and responsibilities they usually perform.
It is helpful to individuals seeking the career of a business support manager, to learn all they need to know about what the role does.
Employers and hiring managers needing to make a job description for the business support manager position will also find this article useful.
They can simply edit and apply the business support manager job description templates provided on this page in making an effective one for their companies.
