Bill Collector Job Description, Key Duties and Responsibilities

By | August 15, 2023
Bill Collector Job Description
Bill Collectors help companies retrieve debts or unpaid accounts from customers.

Bill Collector Job Description, Key Duties and Responsibilities

This post proves complete information on the job description of a bill collector, to help you learn more about what they do.

It highlights the key duties, tasks, and responsibilities that commonly make up the bill collector work description in most organizations.

It also shows the major requirements that recruiters commonly set for applicants for the bill collector job to fulfil to be hired.

Please, continue reading to learn more about the bill collector career:

What Does a Bill Collector Do?

A bill collector is responsible for notifying customers of their debts and conducting proper negotiations with them to come up with ways to resolve them through payment agreements.

A bill collector usually works with agencies and organizations that run and maintain a collection department on either part-time or full-time shifts, most especially during daytime business hours.

The bill collector job description entails locating businesses and customers with back-due or unpaid accounts, notifying them via email or telephone, and negotiating a way for the debt to be repaid.

His or her daily activities revolve around negotiating repayment plans and ensuring that electronic account and collection records are well maintained.

He/she is also saddled with the responsibility of carrying out several important day-to-day tasks, including notifying customers of debt, which requires locating customers and informing them of the debt owed.

The bill collector work description also involves managing incoming and outgoing calls, which requires answering incoming calls from customers and also making calls to achieve debt resolution.

It also entails collecting payments by receiving debt payments over the phone with the aid of checks, debit cards, and credit cards.

Another duty that is executed by a bill collector is to review customer accounts to determine how much money is owed, and then carrying out calculations to determine payment amount to resolve customer debt within a given period.

A lot of clients often have questions that are related to debt payments and due date, therefore, the bill collector is responsible for answering any questions that customers may have.

He/she is also responsible for resolving customer disagreements regarding account balances and payments owed, and then conducting negotiations with customers to assist them in finding ways to resolving their debts.

His/her responsibilities also include adding notes to customer files, which involves adding notes to the account to record communications and resolutions reached.

Individuals interested in working as a bill collector is usually required to possess and demonstrate certain skills or attributes that are needed for efficiency and productivity on the job.

Some of these include good mathematical skills, analytical thinking, well-developed verbal and oral communication skills, computer literacy, excellent time management skills, data entry knowledge, good problem-solving skills, and effective negotiation skills.

In terms of academic qualifications, the ideal candidate for the bill collector job is expected to possess at least a High School diploma or GED.

Some employers also prefer candidates who have previous collections or call center work experience.

However, relevant customer service experience of any type is often accepted by some employers.

Bill Collector Salary: The average salary of a bill collector is $31,824 annually.

Bill Collector Job Description Example/Sample/Template

Here are the major duties, tasks, and responsibilities that commonly make up the bill collector job description:

  • Collecting payments and posting the amount paid to customer accounts
  • Locating and monitoring overdue accounts with the use of computers and various automated systems
  • Keeping up-to-date and correct records on information about the financial status of customers and status of collection efforts
  • Locating and informing customers of delinquent accounts by email, telephone, or personal visits to solicit payment
  • Advising customers on necessary actions and strategies for debt repayment
  • Planning debt repayment or establishing repayment schedules, while considering customers’ financial situations
  • Conducting negotiations on credit extensions when necessary
  • Answering questions that customers may have regarding debt payments and due dates.

Bill Collector Job Description for Resume

If you have worked before or are presently working as a bill collector and are preparing a resume for a new job, it will be beneficially to add the professional experience section to your resume.

This section helps you to highlight the duties and responsibilities you have successfully carried out working as a bill collector or are presently performing.

Showing this piece of information in your resume can significantly help you win the recruiter’s attention to grant you an interview, especially if the bill collector work experience is relevant to the new job.

You can create the perfect professional experience section for your resume by applying the sample job description above.

Bill Collector Requirements – Knowledge, Skills, and Abilities for Career Success

If you are seeking to work as a bill collector, here are major requirements most recruiters may expect you to fulfil to be hired:

  • Good mathematical skills, since bill collectors need this to calculate the payment amount and term agreements
  • Analytical thinking, which enables a bill collector to resolve customer debit, determine how much is owed, and establish payment agreements
  • Good written and verbal communication skills, as a bill collector needs to interact with customers over the phone to resolve debts
  • Computer literacy skills, as a bill collector may be required to utilize digital records and accounting software
  • Excellent time management skills that enable a bill collector to work within deadlines, determine the length of payment agreements, and complete tasks on time
  • Data entry skills, which is required to make notes on digital customer files
  • A High School diploma or GED and previous years of relevant experience on collections or customer service experience.


If you are a recruiter or employer needing to hire for the bill collector position, you will need to inform prospective candidates of the duties and responsibilities they will be expected to perform if hired.

This will enable only candidates who can effectively perform the bill collector role in your organization to apply for the vacant position, which will increase your chances of finding the best bill collectors to hire.

You can create the perfect description for the bill collector position in your organization and publish to guide prospective candidates in their application by using the above job description example.

This post is equally helpful to individuals interested in the bill collector career, to learn all they need to know about what bill collectors do.