Assistant Manager Job Description, Duties, and Responsibilities
What Does an Assistant Manager Do?
An assistant manager plays a very important role in any administrative setting. His/her job description usually entails shuttling between top management and other lower supervisory positions.
The role of the assistant manager is one that any individual that aspires to manage a business someday should take up.
The main manager may be the one officially in charge, but in most cases the assistant manager is the person that ensures the ease of activities in the organization.
The assistant is most times also fully involved in the recruitment and retrenchment process in their organization.
He/she is the one that narrows down the number of applicants that finally get to be interviewed by the main/general manager, and ensures that the new recruits’ transition smoothly into their new jobs/roles.
He/she is also assigned the duty of supervising workers/employees to ensure that they adhere to the organization’s rules and regulations.
In the case of employees breaking company rules or going against laid-down procedures in a firm, the assistant manager is saddled with the responsibility of handling such situations.
He/she also makes sure that the organization embarks on a very excellent pattern of customer service delivery and may personally attend to unhappy customers.
The assistant manager work description also involves handling complaints from customers, making sure that customers are satisfied, and that the organization’s foundations and values are not altered in the process of satisfying customers.
For him/her to achieve this, he/she must take up the responsibility for issues that aren’t caused by him/ her just to appease and retain the customer.
The assistant manager’s description also entails preparing job and payment schedules. He/she does this to make sure that the appropriate number of workers is allocated to each job schedule, and that each worker is paid according to the number of hours they puts in.
He/she also prepares a detailed payroll report which he/she sends to the manager so that workers can be paid as at when due.
In a situation where an employee doesn’t turn up for work due to one reason or the other, it is the assistant manager that delegates someone to fill in, and where the assistant cannot find a suitable replacement for the absentee worker, he/she will take up the role.
This implies that an assistant manager should be willing to take up the role of a worker who is absent at all times so as to make sure that things move smoothly in the firm/organization.
The assistant manager is also responsible for scheduling meetings and maintaining a good working environment, as well as tracking the progress of the firm’s objectives over a given period of time.
They are highly involved in important decision-making procedures in the firm. This is because they are involved in virtually every aspect of running the firm on daily basis.
They should be able to stay focused on the job at all times; this is of much importance because the assistant manager is the ‘go to’ person for junior employees who usually believe he/she has everything worked out before time, that he/she has a solution to every problem they might encounter.
Assistant Manager Job Description Example/Template
The assistant manager does various functions in keeping an organization running effectively. Here are typical tasks, duties, and responsibilities that make up the job description of the role:
- Organize separate activities that occur in a firm in an orderly manner so as to make sure that everything goes on smoothly in the firm
- Ensure that customer needs are met without breaching company rules or going against the interest(s) of the company
- Pay attention to every single detail that may pose a problem to the effective running of the firm’s daily activities, and suggest/develop solutions for each problem
- Supervise other employees’ works to ensure that they are carried out effectively so as to attain the organization’s goals/objectives
- Prove administrative support to top managers of the organization
- Take care of staff welfare like making sure that workers are paid accordingly and as when due
- Conduct staff trainings as at when due to ensure enhanced performances and quality delivery at all times.
Requirements – Abilities, Knowledge, and Experience – for Assistant Manager Job
If you are applying for the assistant manager job, the following are major skills, experience, and qualifications you may be required to possess by most employers to be invited to an interview:
- Effective communication skills and the ability to coordinate series of activities into achieving a given set of objectives
- Ability to work in a team, both as a leader and as a member of a team
- Good leadership skills are also required
- Confidence and self-drive
- Good interpersonal and man-management skills
- Ability to be attentive at all times
- A degree in Business Management/Administration or any other Social Science discipline
- 1-2 years of work experience in a similar role.
If you are an employer looking to hire for the assistant manager role, you can prepare a good description to use in recruiting for the job by applying the sample work description presented in this post.
With a great job description, you are sure to be able to attract the best candidates to your organization.
You will also find this post useful if you are interested in the assistant manager position and would want to learn more about the role.
This post shows the duties and responsibilities associated with the assistant manager job that you should expect to be assigned when hired for the role.
Did your knowledge of what assistant managers do increase from reading this post? Please, share your view about this article in the comment box below. Do also share your job description if you work as an assistant manager in an organization.