UPS Supervisor Job Description, Key Duties and Responsibilities

By | July 16, 2023
UPS Supervisor Job Description
UPS supervisors ensure effective and efficient transportation of freight to various destinations. Image source: thehill.

This post provides exhaustive information on the UPS supervisor job description, including the duties and responsibilities they perform.

It also presents the common requirements individuals have to meet to be hired for the supervisor position at UPS or other companies in the same industry, as well as the salary they earn, please read on:

What Does a UPS Supervisor Do?

The UPS supervisor job description involves working with Central Dispatch to design a strategy to effectively and efficiently transport freight to destinations within UPS corporate service requirements.

It also entails organizing the load into specific equipment and trailer combinations based on the freight bill of lading and the origin and destination cities, or consolidations of small parts that can be delivered overnight.

Supervisors at UPS make sure that the route plan is properly developed.

They communicate with other interested departments to ensure proper arrangements are made for delivery of shipments at specified locations.

UPS supervisors’ duties involve coordinating with dispatchers to access vehicles, drivers, or substitute drivers in their area, as needed.

Thier job also entails coordinating delivery of shipments while adhering to time frames and deadlines.

It also involves maintaining daily contact with the customers throughout the day to ensure accurate and timely delivery of shipments.

UPS supervisors also ensure that any problem or issues during the day are properly addressed and resolved with appropriate documentation and follow up when necessary.

They are also responsible for monitoring performance of a team.

It is their duty to make sure that any issue or concern is addressed and resolved in a timely manner.

They have to solve problems and resolve disputes between drivers and customers.

Supervisors at UPS must hold regular meetings with the drivers, management, and customers.

They have to ensure that all vehicles are properly maintained, especially during bad weather conditions.

It is the responsibility of supervisors to ensure that all vehicles have enough fuel for the drive period.

More on UPS Supervisor Job Description

UPS supervisors are responsible for resolving customer complaints by acting as an intermediary between the customer and driver or team members in order to act on behalf of the customer when necessary.

They are also responsible for making sure that all drivers have been properly trained, provided with all necessary equipment and safety gear, and are familiar with UPS policies and procedures prior to commencing their routes.

Supervisors at UPS ensure that drivers have proper licenses for the specific vehicles used.

Their duties also entail checking on the vehicles daily to ensure that they are in good working order.

It is also the duty of the supervisor to report any mechanical problems found during inspections.

UPS Supervisor Job Description Example/Sample/Template

The UPS supervisor job description involves the following duties, tasks, and responsibilities:

  • Ensure that the entire UPS operation in a plant complies with all applicable laws, rules, and regulations
  • Monitor customer complaints and resolve customer problems or disputes without committing a violation of state or federal laws for goods delivery (other than by a requirement of good manners)
  • Ensure that the operation of the UPS System meets proper safety standards, including use of proper identification tags, accountability for package contents, accountable for reliability and security of transactions
  • Provide appropriate training to employees designated as “UPS Supervisors” in regard to their specific job duties and responsibilities
  • Ensure that all state, federal, and company rules are enforced with fidelity to its mission statement, including the HR Policy Manual”
  • Assign duties and responsibilities to other employees and monitor their performance
  • Maintain automobile with all required accessories, including wipers, lamps, horns, fuses, oil, and gas
  • Supervise the operation of UPS System in his/her area of responsibility by administering policies, rules, regulations and procedures that has been established by the company
  • Maintain vehicle logs, including entries on gasoline purchased out-of-route and miles driven for the purpose of showing compliance with state, federal, and company regulations on the use of automobiles for business purposes
  • Provide daily reports on the activities of all terminal operations in accordance with company policy
  • Comply with personal appearance standards established by the company, including wearing of UPS uniform, grooming, and safety shoes
  • Maintain proper control over all supplies, including linens, tools, and equipment, and secure them from loss or misappropriation when not actually in use.

UPS Supervisor Job Description for Resume

If you have worked before in the role of a supervisor at UPS or are presently working in that position and are making a resume/CV for a new job, it is wise to present that experience in your resume’s professional experience section.

You can easily create the professional experience section of your resume by applying the UPS supervisor job description example provided above.

You can highlight the UPS supervisor duties and responsibilities in your resume’s professional experience section, which shows that you have been successful performing the supervisor’s role.

This can significantly boost your chances of being hired for the new position, especially if some UPS supervisor work experience is required to excel on the new job.

UPS Supervisor Requirements: Abilities, Knowledge, and Skills for a Successful Career

Here are major requirements you may be expected to fulfil to be hired for the supervisor role at UPS or other similar companies:

  • Possession of a high school diploma or an equivalent degree
  • Experience in management/supervision in a manufacturing/processing setting is desired. It is preferable to have prior expertise in both operations and customer service
  • Good organizational and scheduling skills, as well as attention to detail
  • Comprehensive knowledge of computers, computer software and its applications are also desired
  • Ability to transport materials by truck, trailer or trailer-truck combination, and make deliveries with a minimum of two vehicles in an acceptable period of time within the job site area with consistent delivery timeliness
  • Only individuals who have cleared all background checks will be considered for the position of UPS supervisor
  • Ability to attain and maintain a valid driver’s license for the type/class of commercial motor vehicle that is operated
  • Possess ability to work with minimum supervision and have an understanding of supervisor’s policies, procedures, and objectives
  • Self-motivated with the ability to work on a team, as well as independently.

UPS Supervisor Salary

Glassdoor website says that the national average salary for a UPS supervisor in the United States is $66,047, but the supervisor salary can vary based on your location.

At the same time, it is not uncommon to see a UPS supervisor salary ranging from $35,000 to $200,000 yearly.


This post is helpful to individuals interested in a career as a supervisor with UPS or other companies in the same industry, to learn all they need to know about the duties and responsibilities of the job so they can make a good career decision.

It is also useful to employers/recruiters looking to find and hire the best person for the supervisor position in their parcel delivery companies.

They can apply the UPS supervisor job description example provided on this page in creating an effective description of the available supervisor position for use in their recruitment process.