Truck Dispatcher Job Description, Key Duties and Responsibilities

By | July 16, 2023
Truck Dispatcher Job Description
Truck dispatchers must ensure to follow all applicable laws and regulations, including speed limits and traffic signs and signals.

If you are looking for detailed information on the truck dispatcher job description, then you are in luck.

In this article, we present information on what the truck dispatcher do, including the key duties, tasks, and responsibilities that they carry out.

This post also covers the major requirements that you may be asked to meet to be hired for the truck dispatcher role, as well as the salary expectation for the position.

Please, continue reading:

What Does a Truck Dispatcher Do?

The truck dispatcher job description entails receiving calls from customers or dispatchers, dispatching trucks to customers’ locations, and monitoring truck movements, and tracking delivery time.

It also involves ensuring that drivers follow safety procedures.

Truck dispatchers make sure that drivers have their equipment properly maintained and ready for use at all times.

They ensure that all drivers adhere to applicable laws and regulations.

This includes making sure they abide by speed limits and obey traffic signs and signals.

It also entails communicating with both customers and drivers.

The truck dispatcher should be able to explain the reasons behind an order and provide clear instructions on how to complete it.

It is also the responsibility of the truck dispatcher to ensure that drivers deliver products safely and efficiently.

This means following up on the status of orders, monitoring driver performance, and reporting any problems to management.

In addition, truck dispatchers maintain records of all deliveries made by the company vehicle.

This includes details such as date, time, location, product delivered, etc.

They ensure that the drivers follow safety procedures.

This includes making sure that they have proper insurance coverage and that their vehicles meet current standards.

The dispatcher reports any accidents or other incidents involving the company vehicle, including unsafe driving practices to his/her supervisor or appropriate authorities.

Furthermore, the truck dispatcher’s duties also include providing accurate and timely information about the company’s operations to the public.

This includes providing accurate information regarding the number of employees, hours worked, pay rates, benefits offered, etc.

More on Truck Dispatcher Job Description

The dispatcher also provides accurate and timely information to the media.

This includes information regarding the number of accidents, injuries, etc.

They are also responsible for training new hires.

This can include teaching them basic office skills such as typing, filing, using computers, etc.

They evaluate employee performance.

This includes reviewing work samples and conducting meetings with employees in order to evaluate their performance.

They also supervise employees who are not directly under them. This may involve delegating some tasks to these employees.

The truck dispatcher work description also includes training new employees. This involves teaching them the basics of the job including how to perform various duties.

It also involves monitoring the progress of projects being undertaken by subordinates.

The dispatcher will keep a record of all calls received from the public and take notes during meetings and conferences.

It is also their responsibility to document all important events and activities in the company’s official logbook.

They also ensure that the necessary equipment to do their job properly is available.

This includes having a phone line, computer, printer, fax machine, etc.

Truck Dispatcher Job Description Sample/Example/Template

The truck dispatcher performs a number of duties, tasks, and responsibilities that make up their job description, including:

  • Receive incoming telephone calls from customers or dispatches to arrange transportation services
  • Dispatch trucks to pick up or drop-off passengers at designated locations
  • Monitor passenger requests and ensure they are satisfied
  • Ensure that driver complies with company policy and procedure
  • Assist drivers in any way possible (e.g. if there is an accident)
  • Work with other departments such as sales and marketing to promote the business
  • Deliver messages and documents to clients
  • Complete all paperwork correctly
  • Ensure that accurate records of customer service issues are Maintained
  • Provide feedback to management regarding client satisfaction
  • Make sure that the truck is ready to go when it’s time to leave
  • Keep track of fuel consumption
  • Assist in the loading/unloading of cargo
  • Monitor and report on safety procedures
  • Respond to customer complaints
  • Serve as a liaison between the dispatch office and the rest of the organization.

Truck Dispatcher Job Description for Resume

If you are making a new resume or CV as someone who has worked before in a truck dispatcher role, or are presently working in that position, then you can use the sample truck dispatcher job description above in making the Professional Experience part of your resume.

By highlighting the truck dispatcher duties and responsibilities from the above job description sample, you will be able to convince the recruiter/employer that you have been effective on the truck dispatching job.

This can significantly boost your resume’s ability to win you an interview with the recruiter/employer, especially if the new job that you are applying for requires candidates to have some truck dispatching experience to be hired.

Truck Dispatcher Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking the truck dispatcher job, here are major requirements recruiters/employers may want you to fulfill to be hired:

  • A High School Diploma or its equivalent as minimum education
  • Must be willing to learn new technologies
  • Strong understanding of English, with the ability to read, write, and speak
  • Excellent interpersonal skills with ability to pass a background check

Truck dispatchers must be able to:

  • work overtime hours without compensation
  • lift 50 pounds on occasion and 25 pounds on a regular basis is required
  • stand for long hours during work and multi-task
  • drive a vehicle weighing more than 10,000 lbs.
  • follow simple instructions and maintain confidentiality
  • wear appropriate clothing for the weather conditions
  • use a computer and type at least 60 words per minute
  • operate a forklift
  • communicate effectively with people

Truck Dispatcher Salary

According to Comparably, trucking dispatcher wages in the United States range from $10,050 to $236,852, with a median wage of $42,806.


A truck dispatcher is responsible for ensuring that the truck arrives at the destination safely and on time.

They also assist drivers by answering questions about routes, providing information about traffic patterns, and helping them find their destinations.

This post is helpful to individuals interested in the truck dispatcher career; they will be able to learn all they need to know about what truck dispatchers do.

It is also useful to recruiters/employers looking to find and hire the best candidates for the vacant truck dispatcher positions in their companies.

They can apply the sample truck dispatcher job description on this page in making one for use in their companies’ hiring process.