Security Dispatcher Job Description, Key Duties and Responsibilities

By | July 15, 2023
Security Dispatcher Job Description
Security dispatchers track incoming emergency calls and dispatch aid according to need.

This post provides detailed information on the security dispatcher job description, to help you learn what they do.

It highlights the key duties, tasks, and responsibilities that commonly make up the security dispatcher work description.

This article also presents the major requirements you may be asked to meet to be hired for the security dispatcher role, as well as the expected salary for the position.

Please, continue reading:

What Does a Security Dispatcher Do?

The security dispatcher job description entails answering the phone and/or watching monitors in order to identify potential threats and disturbances.

Security dispatchers analyze the severity of security threats or disturbances before calling for backup police, firefighters, or medical personnel, in order to ensure a speedy response.

As a security dispatcher, you are to track incoming emergency calls and dispatch aid according to need.

The job involves monitoring agency-wide systems during emergencies, coordinating communications among agencies, and responding simultaneously to events, such as terrorist attack and natural disaster.

Security dispatchers monitor radio frequencies for calls for service, gather information about the situation, and relay it to the appropriate agency.

They also following up to ensure that the situation is under control.

It is also the security dispatcher’s duty to arrange transportation to facilitate an arrest or transport a suspect to a jail or hospital.

They file reports on unusual activity, scheduling routine training classes, maintaining family case files, and providing social services.

Furthermore, security dispatchers assess the potential threats from individuals who call in, and evaluate individual threats as high, medium, or low based on information gathered from callers.

These include their name, location, and any signs of mental illness or substance abuse.

More on Security Dispatcher Job Description

A security dispatcher is responsible for coordinating security patrols and ensuring equipment is in working order.

The maintenance of filing systems to keep track of all files under agency jurisdiction is part of their duties.

Security dispatchers also ensure that the agency’s records are secure and available to authorized personnel only.

The security dispatcher job description also includes conducting investigations into allegations of abuse and neglect and referring calls to community resources.

It also entails arranging interviews with families and supervising caretakers when necessary.

In addition, security dispatchers are responsible for training other departments in the agency’s policies and procedures.

They meet with other law enforcement agencies in the area, as well as external agencies, such as the FBI and Secret Service.

Security dispatchers attend meetings held by the agency’s Executive Advisory Committee, National Alliance on Mental Illness, and local organizations.

This is to discuss public policy issues affecting mental health issues.

A security dispatcher serves on committees that review department policies, ensuring compliance with state laws and federal regulations.

They maintain individual record for each employee in the department, including personal data such as medical history, employment history, and discipline records.

Security dispatchers inspect equipment used by the security department and ensuring that the equipment is properly maintained.

Additional Duties Performed by Security Dispatchers

Their duties involves overseeing training classes, maintaining social service files, reviewing, and signing off on reports filed by security officers and other law enforcement personnel.

Security dispatchers are responsible for researching possible threats to security, as well as possible solutions to improve security at the facility.

They have to respond to calls from other departments in the agency, such as administration, communications and logistics.

It is the duty of the security dispatcher to respond to calls placed directly to the security dispatcher’s extension and ensure that issues are resolved in a timely manner.

They operate the department’s communication equipment and alert other agencies to emergencies.

A security dispatcher maintains a file on each department employee to ensure officers are qualified to perform their duties and that they are licensed and working under the approved schedule.

They respond to calls from local residents requesting assistance with non-emergency situations.

These include an intoxicated person or an elderly person who needs help getting home, an individual who needs help dealing with delinquent children, or an individual in need of counseling services.

Security Dispatcher Job Description Sample/Example/Template

The security dispatcher job description entails the following duties, tasks, and responsibilities:

  • Provide security for an organization or facility
  • Enforce company policies and procedures
  • Respond to emergency situations
  • Maintain records on all incidents that occur at the workplace
  • Determine whether an incident requires police intervention
  • Carry out background checks on employees
  • Evaluate employee performance
  • Train new hires
  • Keep up-to-date with current laws, regulations, and industry standards
  • Respond to requests from management
  • Answer phones when needed.

Security Dispatcher Job Description for Resume

If you have worked before in the security dispatcher role or are presently working in that position and are writing a resume for a new job, you can create an impressive Professional Experience section for your resume by applying the sample security dispatcher job description given above.

You can highlight the duties and responsibilities in the sample security dispatcher job description above in your resume’s Professional Experience to show that you have been effective performing the role.

This piece of information in your resume can help you win an interview with the recruiter/employer, especially if the new job that you are seeking requires some work experience as a security dispatcher.

Security Dispatcher Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking to work as a security dispatcher, here are major requirements you may be asked to meet to be hired:

  • Must be 18 years old
  • High school diploma (GED) or equivalent degree
  • 3 months experience in a related field such as law enforcement, fire protection, public safety, military service, etc.
  • Knowledgeable about computer systems
  • Ability to read, write, speak, understand, and carry out simple oral instructions
  • Must be able to perform physical activities requiring standing, walking, stooping, bending, lifting, carrying, pushing, pulling, fine manipulation, grasping, reaching, handling, fingering, feeling, seeing, hearing, speaking, concentrating, remembering, and learning
  • Must have ability to work overtime hours if necessary
  • Ability to pass drug test
  • Must be able to lift/hold up objects weighing up to 50 pounds.

Security Dispatcher Salary

According to, the typical hourly compensation for security dispatchers ranges from $15 ($30,000) to $21 ($42,000), with an hourly pay of $18 ($36,000).

However, there can be wide variations depending on factors like level of education, location, skills, and so forth.

The lowest starting salaries are usually found in small towns while high wages are paid in large cities.


This post is helpful to individuals interested in the security dispatcher career; they can learn all they need to know about the duties and responsibilities they usually career out.

It is also helpful to recruiters/employers needing to hire for the vacant security dispatcher role in their companies.

They can apply the security dispatcher job description sample provided on this page in making one for use in their hiring process.