Retail Store Supervisor Job Description, Key Duties and Responsibilities

By | September 2, 2023
Retail Store Supervisor job description, duties, tasks, and responsibilities
Retail Store Supervisors ensure the smooth running of their stores each day. Image source:

This post provides detailed information on the job description of a retail store supervisor, to help you understand the key duties, tasks, and responsibilities they perform.

What Does a Retail Store Supervisor Do?

Retail store supervisors are responsible for the daily running of stores.

The job description of a retail store supervisor usually entails activities to minimize costs while maximizing profits.

Retail supervisors ensure promotions are accurate and in compliance with company standards.

He/she makes sure all staff are fully informed on the target for the day, and ensure that customer care is top priority.

Depending on the size of a store or company structure, supervisors’ role may also include dealing with logistics, marketing, human resource, customer service, information technology, and finance.

Since retail stores sell goods and services to customers, supervisors in most stores include managers who oversee the work of other sales associates and managers. At the top, this may include the general manager of the store.

In this position, you will basically work store opening hours. This is usually within 35 to 40 hours per week, though in some instances, your work may include evenings and weekends.

However, part-time work is now common and you may work a shift pattern if you like.

Retail business is fast growing and it is being reflected through prevailing conditions in the economy faster than any other.

Nationwide, if you visit towns and cities you’ll find shops and stores of different shapes and sizes, from small shops in a street corner to a big one in large malls.

You can move from retail supervisor to manager or director. You should also be ready to move from one organization to the other.

You should also be prepared to work for yourself and open your own store once you have acquired relevant experience.

Retail Store Supervisor Job Description Example/Sample/Template

Here is an example of retail store supervisor job description, consisting of key tasks, duties, and responsibilities holders of the position are usually required to carry out.

  • Manage retail staff, among which includes people working on the floor, and the cashiers
  • Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
  • Make sure pricing is correct
  • Work on store displays
  • Attend trade shows in order to identify new services and products
  • Recruit, Coach, counsel, discipline and train employees
  • Evaluate self-on-the-job performance, as well as other staff
  • Identify market trends that appeal to customers
  • Ensure products are clean and ready to be displayed
  • Approve contracts with store vendors
  • Maintain inventory and ensure items are in stock
  • Analyze financial statements in order to enhance profit making opportunities
  • Ensure promotions are accurate and in tune with company’s standards
  • Utilize computers to record sales figures, for data analysis and forward planning
  • Make sure that health and safety measures are met
  • Monitor local competitors
  • Ensure that hours of operation are in compliance with local laws
  • Maintain health and safety measures and store’s cleanliness
  • Organize and distribute staff schedules
  • Preside over staff meetings
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets
  • Handle customer complaints, issues and questions.

Retail Store Supervisor Job Description for Resume

To prepare a resume for the position of supervisor of a retail store, the sample job description shown above can be used in writing the job history section of the resume.

Learn how to write a good resume for the position by studying this: Retail Store Supervisor Resume Sample.

Retail Store Supervisor Requirements: Knowledge, Skills, and Abilities for Career Success

Given below are important attributes of supervisors working in retail store environments, which most employers usually require from applicants vying for the position.

  • Excellent written, oral, and verbal communication skills
  • Must have PC skills, including the ability to use database marketing and Microsoft Office Suite
  • Must have customer service skills
  • Must have the ability to drive
  • Must be able to work for at least 6-8 hours a day
  • Bi-lingual skills is an advantage.