Post Office Clerk Job Description, Key Duties and Responsibilities

This post provides detailed information on the post office clerk job description, to help you learn the work they do.

It highlights the key duties, tasks, and responsibilities that usually make up the post office clerk work description.

It also presents the major requirements candidates may be asked to meet to be hired for the post office clerk role, as well as the expected salary for the job.

Please, read on:

What Does a Post Office Clerk Do?

The post office clerk job description entails receiving, sorting, and delivering mail to the various areas of their operation.

It also involves securing storage of undeliverable items until they are collected by public carriers or returned to their sender.

Post office clerks ensure that all mail is processed in a timely and efficient manner; including maintaining accurate information for the Public Electronic Mail (PEM) system.

They also handle all items received from the public according to established policies, procedures, rules, and regulations.

This includes verifying the accuracy of such items and handling them accordingly.

A post office clerk is responsible for stocking warehouse shelves and replenishing mail and material supplies as needed.

They generate reports that provide statistical data regarding mail volume, customer service and safety issues.

Furthermore, they provide excellent customer service to patrons by following correct procedures, answering questions, and resolving concerns and complaints.

They also offer assistance and ensure a positive environment exists at all times during business hours.

A post office clerk is expected to pass inspection by the Postal Inspector for the Post Office and all other applicable Federal Agencies.

This includes maintaining a clean and orderly work environment and identifying and reporting any potentially hazardous situations.

It also includes storing all dangerous items in a proper manner and ensuring that no unauthorized persons are on post premises beyond lawful hours.

Post Office Clerk Job Description Sample/Example/Template

The job description of a post office clerk involves the following tasks, duties, and responsibilities:

Ensure the integrity of the mail and packages
Sort packages by destination
Prepare outgoing mail for shipping
Provide customers with accurate, efficient, and courteous service to meet USPS standards. Help customers find the package they are looking for
Prepare incoming mail for sorting and delivery
Make sure the office is in order and tidy
Provide customer service to customers
Maintain security of the building and grounds around the building
Instruct customers on various postal regulations, practices, and policies
Maintain the office supplies
Communicate with customers regarding postal regulations, practices, and policies
Process outgoing mail by preparing it for shipping or delivery
Detect unauthorized use of the office
Prepare outgoing mail for shipment
Maintain correspondence files
Prepare incoming mail for sorting and delivery
Process incoming mail by preparing it for sorting or delivery.

Post Office Clerk Job Description for Resume

If you have worked before as a post office clerk or are presently working in that role and are writing a new resume or CV, then you can apply the sample post office clerk job description above in making the Professional Experience section of the resume.

You can apply the post office clerk duties and responsibilities from the above job description example in your resume’s Professional Experience to show that you have been effective carrying out the post office clerk role.

This piece of information in your resume can greatly influence the recruiter/employer to invite you to an interview, especially if having some post office clerk work experience is important to getting the new job.

Post Office Clerk Job Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking the post office clerk job, here are major requirements you might be asked to meet to be hired:

Ability to communicate in English, no less than an eighth grade level
Must be able to communicate in the language of mail service
Knowledge of computer applications and must be able to use email and word processing tools
Good organizational skills, telephone skills, and ability to multi-task effectively
Excellent customer service skills, mailing services and public relations skills
Ability to work with others and be aware of work group policies, procedures, and regulations
Good mechanical skills and must be able to climb stairs on a regular basis
Ability to lift boxes weighing up to 40-50 pounds
Strong ability to use and operate a calculator, telephone, copier, computer, and a scanner
Ability to read and write English clearly
High school diploma or equivalent degree, or you are in the course of obtaining one during employment at the service center
Successfully complete all required training courses within six months of employment with USPS.

Post Office Clerk Salary

According to Glassdoor, the national average wage for a post office clerk in the United States is $39,704 per year.

Conclusion

The post office clerk has a wide range of duties and responsibilities. They maintain a high level of professionalism and good customer service skills when they are on the job.

If you are interested in becoming a post office clerk, then this post will help you in deciding if this is something you really want to do after learning the kind of tasks, duties, and responsibilities they are commonly charged with.