Post Office Clerk Job Description, Key Duties and Responsibilities

By | July 16, 2023
Post Office Clerk Job Description
Post office clerks ensure that all mail is processed in a timely and efficient manner.

This post provides detailed information on the post office clerk job description, to help you learn the work they do.

It highlights the key duties, tasks, and responsibilities that usually make up the post office clerk work description.

It also presents the major requirements candidates may be asked to meet to be hired for the post office clerk role, as well as the expected salary for the job.

Please, read on:

What Does a Post Office Clerk Do?

The post office clerk job description entails receiving, sorting, and delivering mail to the various areas of their operation.

It also involves securing storage of undeliverable items until they are collected by public carriers or returned to their sender.

Post office clerks ensure that all mail is processed in a timely and efficient manner; including maintaining accurate information for the Public Electronic Mail (PEM) system.

They also handle all items received from the public according to established policies, procedures, rules, and regulations.

This includes verifying the accuracy of such items and handling them accordingly.

A post office clerk is responsible for stocking warehouse shelves and replenishing mail and material supplies as needed.

They generate reports that provide statistical data regarding mail volume, customer service and safety issues.

Furthermore, they provide excellent customer service to patrons by following correct procedures, answering questions, and resolving concerns and complaints.

They also offer assistance and ensure a positive environment exists at all times during business hours.

A post office clerk is expected to pass inspection by the Postal Inspector for the Post Office and all other applicable Federal Agencies.

This includes maintaining a clean and orderly work environment and identifying and reporting any potentially hazardous situations.

It also includes storing all dangerous items in a proper manner and ensuring that no unauthorized persons are on post premises beyond lawful hours.

More on Post Office Clerk Job Description

The duties of a post office clerk also include maintaining accurate records of work performed and statistical data pertaining to mail processing.

It entails providing information regarding Post Office operations, policies and procedures to the public, including supervision of new employees.

In addition, the clerk is responsible for transporting mail throughout the facility by hand, vehicle and/or conveyor system.

They ensure that proper postal weights and measures are used when required.

Post office clerks also ensure that all safety programs are followed according to policy and procedure at all times.

They maintain a safe work environment.

This includes handling mail and other postal products, hazardous substances, and other materials in a manner that prevents danger to self or others.

Post Office Clerk Job Description Sample/Example/Template

The job description of a post office clerk involves the following tasks, duties, and responsibilities:

  • Ensure the integrity of the mail and packages
  • Sort packages by destination
  • Prepare outgoing mail for shipping
  • Provide customers with accurate, efficient, and courteous service to meet USPS standards. Help customers find the package they are looking for
  • Prepare incoming mail for sorting and delivery
  • Make sure the office is in order and tidy
  • Provide customer service to customers
  • Maintain security of the building and grounds around the building
  • Instruct customers on various postal regulations, practices, and policies
  • Maintain the office supplies
  • Communicate with customers regarding postal regulations, practices, and policies
  • Process outgoing mail by preparing it for shipping or delivery
  • Detect unauthorized use of the office
  • Prepare outgoing mail for shipment
  • Maintain correspondence files
  • Prepare incoming mail for sorting and delivery
  • Process incoming mail by preparing it for sorting or delivery.

Post Office Clerk Job Description for Resume

If you have worked before as a post office clerk or are presently working in that role and are writing a new resume or CV, then you can apply the sample post office clerk job description above in making the Professional Experience section of the resume.

You can apply the post office clerk duties and responsibilities from the above job description example in your resume’s Professional Experience to show that you have been effective carrying out the post office clerk role.

This piece of information in your resume can greatly influence the recruiter/employer to invite you to an interview, especially if having some post office clerk work experience is important to getting the new job.

Post Office Clerk Job Requirements: Skills, Knowledge, and Abilities for Career Success

If you are seeking the post office clerk job, here are major requirements you might be asked to meet to be hired:

  • Ability to communicate in English, no less than an eighth grade level
  • Must be able to communicate in the language of mail service
  • Knowledge of computer applications and must be able to use email and word processing tools
  • Good organizational skills, telephone skills, and ability to multi-task effectively
  • Excellent customer service skills, mailing services and public relations skills
  • Ability to work with others and be aware of work group policies, procedures, and regulations
  • Good mechanical skills and must be able to climb stairs on a regular basis
  • Ability to lift boxes weighing up to 40-50 pounds
  • Strong ability to use and operate a calculator, telephone, copier, computer, and a scanner
  • Ability to read and write English clearly
  • High school diploma or equivalent degree, or you are in the course of obtaining one during employment at the service center
  • Successfully complete all required training courses within six months of employment with USPS.

Post Office Clerk Salary

According to Glassdoor, the national average wage for a post office clerk in the United States is $39,704 per year.


The post office clerk has a wide range of duties and responsibilities. They maintain a high level of professionalism and good customer service skills when they are on the job.

If you are interested in becoming a post office clerk, then this post will help you in deciding if this is something you really want to do after learning the kind of tasks, duties, and responsibilities they are commonly charged with.