This post provides detailed information on the job description of a post office clerk, to help you learn the work they do.
It highlights the key duties, tasks, and responsibilities that usually make up the post office clerk work description.
It also presents the major requirements candidates may be asked to meet to be hired for the post office clerk role, as well as the expected salary for the job.
Please, read on:
What Does a Post Office Clerk Do?
A post office clerk is responsible for receiving, sorting, and delivering mail to the various areas of their operation, and for the secure storage of undeliverable items until they are collected by public carriers or returned to their sender.
The post office clerk job description entails ensuring that all mail is processed in a timely and efficient manner; including maintaining accurate information for the Public Electronic Mail (PEM) system.
It also involves handling all items received from the public according to established policies, procedures, rules and regulations.
This includes verifying the accuracy of such items and handling them accordingly.
A post office clerk is responsible for stocking warehouse shelves and replenishing mail and material supplies as needed.
They generate reports that provide statistical data regarding mail volume, customer service and safety issues.
They also provide excellent customer service to patrons by following correct procedures, answering questions, resolving concerns and complaints, offering assistance, and ensuring a positive environment exists at all times during business hours.
A post office clerk is expected to pass inspection by the Postal Inspector for the Post Office and all other applicable Federal Agencies.
This includes maintaining a clean and orderly work environment, identifying and reporting any potentially hazardous situations, storing all dangerous items in a proper manner and ensuring that no unauthorized persons are on post premises beyond lawful hours.
The duties of a post office clerk also include maintaining accurate records of work performed and statistical data pertaining to mail processing.
It also entails providing information regarding Post Office operations, policies and procedures to the public, including supervision of new employees.
The clerk is responsible for transporting mail throughout the facility by hand, vehicle and/or conveyor system, and for ensuring that proper postal weights and measures are used when required.
They also ensure that all safety programs are followed according to policy and procedure at all times.
Post office clerks maintain a safe work environment. This includes handling mail and other postal products, hazardous substances, and other materials in a manner that prevents danger to self or others.
Post Office Clerk Job Description Sample/Example/Template
The job description of a post office clerk involves the following tasks, duties, and responsibilities:
- Ensure the integrity of the mail and packages
- Sort packages by destination
- Prepare outgoing mail for shipping
- Prepare incoming mail for sorting and delivery
- Provide customers with accurate, efficient, and courteous service to meet USPS standards. Help customers find the package they are looking for
- Make sure the office is in order and tidy
- Provide customer service to customers
- Maintain security of the building and grounds around the building
- Instruct customers on various postal regulations, practices, and policies
- Maintain the office supplies
- Maintain correspondence files
- Communicate with customers regarding postal regulations, practices, and policies
- Detect unauthorized use of the office
- Prepare outgoing mail for shipment
- Prepare incoming mail for sorting and delivery
- Process outgoing mail by preparing it for shipping or delivery
- Process incoming mail by preparing it for sorting or delivery.
Post Office Clerk Job Description for Resume
If you have worked before as a post office clerk or are presently working in that role and are writing a new resume or CV, then you can apply the sample post office clerk job description above in making the Professional Experience section of the resume.
You can apply the post office clerk duties and responsibilities from the above job description example in your resume’s Professional Experience to show that you have been effective carrying out the post office clerk role.
This piece of information in your resume can greatly influence the recruiter/employer to invite you to an interview, especially if having some post office clerk work experience is important to getting the new job.
Post Office Clerk Job Requirements: Skills, Knowledge, and Abilities for Career Success
If you are seeking the post office clerk job, here are major requirements you might be asked to meet to be hired:
- Must be able to communicate in English, no less than an eighth grade level
- Must be able to communicate in the language of mail service
- Must have knowledge of computer applications and must be able to use email and word processing tools
- Must have good organizational skills, telephone skills, and ability to multi-task effectively
- Must have good customer service skills, mailing services and public relations skills
- Must have the ability to work with others and be aware of work group policies, procedures, and regulations
- Must have good mechanical skills and must be able to climb stairs on a regular basis
- Must be able to lift boxes weighing up to 40-50 pounds
- Must be able to use and operate a calculator, telephone, copier, computer, and a scanner
- Must have the ability to read and write English clearly
- Must have a high school diploma or equivalent degree, or you are in the course of obtaining one during employment at the service center
- Must successfully complete all required training courses within six months of employment with USPS.
Post Office Clerk Salary
According to Glassdoor, the national average wage for a post office clerk in the United States is $39,704 per year.
The post office clerk has a wide range of duties and responsibilities. They maintain a high level of professionalism and good customer service skills when they are on the job.
If you are interested in becoming a post office clerk, then this post will help you in deciding if this is something you really want to do after learning the kind of tasks, duties, and responsibilities they are commonly charged with.