Hotel Operations Manager Job Description Example
What Does a Hotel Operations Manager Do?
Hotel operations managers are in charge of the day-to-day operations in a hotel.
The hotel operations manager job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit.
Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel.
They ensure hotel premises are well kempt and the food service requirements of customers are met.
They also supervise furnishing and renovation projects in a hotel establishment.
Hotels operations managers develop and implement strategies for promoting their services/brand in order to attract clients.
They contact prospective clients via cold calls and emails to offer them hotel services.
They also respond to client enquiries and assist with resolution of client problems.
As part of their responsibilities, operations managers in hotels set and enforce customer service standards and procedures.
They monitor the customer service unit of a hotel to ensure adherence to set client care policies.
They also carry out surveys to determine customer satisfaction level.
Usually, hotel operations manages oversee the recruitment and training of hotel staff to ensure a capable workforce.
Their work description also involves assigning and delegating tasks to hotel personnel according to their various specializations and capability.
They also set objectives and implement action plans for achieving set targets.
Hotel operations managers plan and coordinate events or conferences within a hotel to ensure they run smoothly.
They install and oversee the supervision of hotel security guards to ensure the safety of lives and property.
They also conduct occasional inspection of property to identify damaged utilities and facilitate repair or replacement.
Operations managers conduct negotiations with contractors and suppliers to reach a fair bargain for materials and services.
They maintain accurate record of financial and procedural activities which they present to hotel management to serve as an indicator for key business decisions.
The hotel operations manager job requires a Bachelor’s degree in hospitality management and experience in the hotel industry.
Some of the major qualities you require to be effective on the job include management, planning, and customer service skills.
Hotel Operations Manager Job Description Example/Template
Here is an example of the job description usually performed by operations managers in most hotels; it shows the major duties, tasks, and responsibilities that make up the work activities of most people who work in that role:
- Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
- Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
- Conduct assessments to review customer satisfaction and service recovery process
- Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
- Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
- Organize training programs to enhance the job skills and performance of hotel personnel
- Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
- Inspect hotel stores to check available stock and determine the need for stocking
- Liaise with the marketing staff to develop and implement strategies for growing the business
- Hire contractors and deal with vendors to ensure provision of high quality products and services
- Schedule work shifts and tasks to hotel staff according to their specialty
- Collect payments and record all expenditure and generated revenue
- Contact clients to schedule and plan the details of an event or conference
- Set and adjust the rates for different services according to their quality level.
Requirements – Skill, Abilities, and Knowledge – for Hotel Operations Manager Job
If you are seeking a job in a hotel as operations manager, here are the major requirements you may be expected to meet by most employers before hiring you:
- Education and Training: To become a hotel operations manager, you require at least a high school diploma and several years of experience in a hotel setting. A Bachelor’s degree in hospitality management on the other hand increases job prospects and competitiveness
- Management Skill: Hotel operations managers are skilled in coordinating the affairs of a hotel to attract clients and maximize profits
- Planning Skill: They are able to organize hotel services and activities during events and conferences to ensure smooth operations
- Customer Service Skill: They are adept to courteously interacting with customers and providing client-focused services to ensure consumer satisfaction
- As a management position, some employers may like you to take certain tests, including leadership assessment tests, situational judgment tests, and aptitude tests before hiring you. See how to come tops in these tests: Job Assessment Tests.
This post shows the major duties and responsibilities of people who work as operations managers in hotels.
If you are interested in this career, the functions of the role provided above will improve your knowledge of what they do, and so you will be able to prepare yourself now for the future job.
Employers needing to hire operations managers for their hotels can make use of the sample job description provided in this post as a template to follow in creating appropriate work descriptions for recruiting the best candidates for the position and assigning tasks to them.
Did you find this post helpful in learning about what operations managers at hotels do? Do share your thoughts about this article in the comment box below. And if you happen to be a hotel operations manager, you may also share what you do at work with other readers, we will appreciate it.