This post provides detailed information on the hotel concierge job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the important requirements you may be expected to fulfill to be hired for the hotel concierge role by most recruiters/employers.
What Does a Hotel Concierge Do?
A hotel concierge is responsible for receiving and assisting guests that are checking in or checking out.
The hotel concierge job description entails assisting with the management of any problems that may occur during a guest’s stay, including evacuation plans in case of emergency.
It also involves answering and directing any guest inquiries about the hotel, such as the location of restaurants, transportation, and entertainment venues.
Hotel concierges distribute room service to the guests when there is an order from room service.
They ensure that all requests from guests are met in order to make sure they are satisfied with their stay.
They monitor and maintain the hotel appearance, cleanliness, and security.
Handling any complaints from guests, making sure it’s resolved as soon as possible is a key part of their job.
The hotel concierge work description also involves giving tours to guests, overseeing the inventory, both of the hotel and its supplies, as well as its equipment.
It also entails making sure all staff is trained in their duties and can handle any situation that occurs during their shift, such as guest complaints or problems with the facilities.
Hotel concierges monitor the amount of staff on duty, balancing the workload between them to ensure everything runs smoothly and with no delays or shortages in service.
They provide guests with information on local amenities, both within and outside of the hotel itself.
It is also their duty to maintain the systems and equipment within the hotel, and make sure they are all working properly.
Hotel Concierge Job Description Sample/Example/Template
The hotel concierge job description consists of the following duties, tasks, and responsibilities:
- Answers guest needs
- Receives and greets guests
- Issues room keys and parking pass to hotel clients
- Prepares documents such as passports and immigration papers when necessary
- Issues room cards, porter’s passes, and hotel identification cards to guests
- Assists with the unpacking and packing of luggage
- Issues tickets for taxis or public transportation to guests
- Provides information about tourist attractions, restaurants, and shopping places available in the area to guests
- Organizes guest belongings in guestrooms, as well as check-in/check-out process, room keys; and luggage tags
- Coordinates with other service personnel on arrival and departure of hotel employees at the time of check-out (check-in)
- Distributes room service orders to the kitchen when hotel guests order room service
- Prepares cash/credit card payments for room charges, telephone calls, and mini bar from hotel guests
- Monitors hotel guests, such as ensuring the guests are safe and well when they are outside the hotel premises
- Conducts lobby tours to facilitate and assist guests in discovering the hotels various facilities and services (e.g., gift shop, a restaurant, a bar, swimming pool/spa; special events, etc.).
Hotel Concierge Job Description for Resume
If you have worked before as a hotel concierge or are presently working in that role and are making a new resume or CV, then you can make a very compelling Professional Experience section for your resume by applying the sample hotel concierge job description provided above.
You can express the duties and responsibilities that you have carried out or are presently performing as a hotel concierge in the Professional Experience part of your resume or CV by utilizing the ones contained in the hotel concierge job description template above.
This will show to the recruiter/employer that you have been successful working as a hotel concierge, which can greatly enhance your chances of being hired, especially if the new job that you are seeking requires someone with some hotel concierge work experience.
Hotel Concierge Requirements: Skills, Knowledge, and Abilities for Career Success
Here are important requirements you may be expected to meet if you are seeking the job of the hotel concierge by most recruiters/employers:
- Graduate degree holder or at least 2 years of experience with a high school diploma or its equivalent
- A few years of customer service experience in the hospitality industry
- Knowledge of foreign languages and people skills is important for this position to succeed
- Between the ages of 18 and 40
- Physically and mentally healthy enough to perform their duties as an employee in hotels, or at the very least not suffer from a serious medical condition that would prevent them from performing their duties
- Must have necessary documents to work in the United States for non U.S. citizens
- Willing and able to obtain a U.S. federal government security clearance (FISCR) or any other similar type of clearance
- Must not be a convicted criminal or must not have committed an act that legally forbids a person from being employed by the federal government
- Must not be on a U.S. government list of people who are either suspected or convicted terrorists, or must not have any affiliation with terrorists, terrorist supporters, or terrorist sympathizers
- Possess good negotiation skills and must possess the ability to remain calm when faced with angry guests that are upset over some type of problem they’re encountering while staying at the hotel
- Ability to solve problems quickly by speaking both tactfully and fairly with difficult people who are making unreasonable demands.
Hotel Concierge Salary
According to Glassdoor, the annual total compensation for a Hotel Concierge in the United States is $52,166, with an average income of $35,077.
The hotel concierge is an essential part of a hotel’s staff. He/she has many jobs ranging from checking in and checking out guests, to also providing information to guests on how to get around the city and where is good to eat.
This post is helpful to individuals interested in the hotel concierge career.
They will be able to learn all they need to know about the duties and responsibilities hotel concierges are commonly charged with so they will be able to make the right choice about going for the career or not.
It is also useful to recruiters/employers in making an effective job description for the hotel concierge position in their organizations for use in hiring competent persons for the role.