The Walmart E-Commerce Personal Shopper job description also involves achieving sales and new account goals. Image source: walmart.
This post provides complete information on the Walmart e-commerce personal shopper job description to help you learn the work they do.
It highlights key tasks, duties, and responsibilities that commonly make up the Walmart e-commerce personal shopper work description.
It also presents the major requirements you may need to meet to qualify for hiring for the e-commerce personal shopper role at Walmart or with other related companies.
Please, keep reading to improve your knowledge of the Walmart e-commerce personal shopper career:
What Does a Walmart E-commerce Personal Shopper Do?
A Walmart e-commerce personal shopper is responsible for assisting customers with the process of shopping their online goods and/or items while also ensuring that his/her services are accurate to build, maintain, and enhance customer trust and loyalty.
The Walmart e-commerce personal shopper job description also involves understanding and identifying the needs of clients and helping them to locate and shop products or items that do not only suit those needs but meet their requirements.
In other words, a Walmart e-commerce personal shopper refers to one whose profession is to assist Walmart in the process of attaining set goals and generating associated revenue by actively overseeing and handling the promotion of department services and offerings to customers.
A Walmart e-commerce personal shopper is responsible for utilizing his/her advanced knowledge of products, trends, and services to serve as a trusted consultant for each Walmart customer by providing them with advice, guidance, and buying services.
Some of the duties that may be executed by an e-commerce personal shopper at Walmart include attending to customer requests and inquiries, assisting customers with the process of registering for department services, and gathering feedback from customers regarding their online shopping experience
One of the crucial tasks that are carried out by a Walmart e-commerce personal shopper is to assist with the processing of customer orders online, which involves processing orders on behalf of customers via live chat, telephone, or email, and interacting with them to identify and understand their specifications and requirements regarding the products or items they want to shop.
He/she is also saddled with the responsibility of providing product suggestions and recommendations to customers based on trends by presenting clients with the most detailed information available to him/her about certain products to ensure that clients understand these products and that they fit their needs so as to optimize their satisfaction.
It is also the duty of a Walmart e-commerce personal shopper to assist clients with financial adjustments and support them with exchanges and replacements when required.
This involves ensuring that clients’ payments are verified in the system and working collaboratively with them to develop a payment plan when necessary.
It also involves helping clients to replace and/or exchange products or items with something more suitable whenever they are dissatisfied with what they get.
A Walmart e-commerce personal shopper may also be required to ensure that the client base is maximized paying attention to strategic selling techniques and also interacting proactively with existing and proactive customers which may involve networking at events or marketing products and services regularly.
Individuals seeking to work as an e-commerce personal shopper are usually expected to possess certain important skills and qualifications.
These include excellent verbal and written communication skills, time management skills, and good decision-making skills.
Other qualities and skills to have include strong ability to pay particular attention to detail, computer literacy, and good listening skill; excellent problem-solving skills, good customer service skills, and good organizational skills . In terms of academic qualifications, no formal education is necessarily required for the Walmart e-commerce personal shopper role.
However, candidates should possess at least a High School diploma and a background in sales, fashion, or marketing.
Walmart E-commerce Personal Shopper Salary: The average salary for an e-commerce personal shopper at Walmart, according to Jobhero, is $37,000 annually.
Walmart E-Commerce Personal Shopper Job Description Example/Sample/Template
The Walmart e-commerce personal shopper job description involves the tasks, duties, and responsibilities:
Making sure to meet and/or exceed sales and new account goals
Understanding the information of products/merchandise and communicating their features and benefits
Logging the information on customer orders into the entry system
Sharing must-have products based on the latest trends
Networking at events and marketing Walmart products and services on a regular basis
Building, enhancing, and maintaining customer relationships through personal interaction and proper maintenance of the client file
Ensuring the accuracy of orders
Ensuring the delivery of quality, personalized customer service.
Walmart E-commerce Personal Shopper Job Description for Resume
If you are writing a new resume or CV as one who has worked before in the position of e-commerce personal shopper at Walmart, it will be beneficial to your application to have that professional experience in your resume.
With the professional or work experience section of your resume or CV, you will be able to show to the recruiter/employer that you have been successful performing the duties and responsibilities of an e-commerce personal shopper with Walmart.
This piece of information can boost your chances of gaining an interview with the recruiter/employer, especially if having some work experience as an e-commerce personal shopper is important to the new job.
You can create an effective professional experience section for your resume/CV by applying the Walmart e-commerce personal shopper job description example provided above.
Walmart E-Commerce Personal Shopper Requirements – Knowledge, Skills, and Abilities
Here are major requirements that you may be expected to meet if you are seeking the job of an e-commerce personal shopper with Walmart or other similar companies:
Good customer service skills, as these enable an e-commerce personal shopper to maintain a professional approach with every client while also providing the highest level of customer service at all times
Strong time management skills, since the job of an e-commerce personal shopper is usually deadline-oriented, so he/she has to manage time efficiently to meet deadline such as birthdays or company events
Computer literacy, since he/she will be required to utilize the latest devices and websites to showcase items to clients, as well as run the administrative side of his/her job
Good listening skills, since he/she must listen well to understand customers’ needs and product offerings
Excellent verbal and written communication skills, since an e-commerce personal shopper must interact effectively with customers and brands
At least a High School diploma and a background in sales, fashion, or marketing.
Conclusion
This post is helpful to individuals interested in the e-commerce personal shopper job with Walmart or other retailers.
They will be able to learn all they need to know about the duties and responsibilities of an e-commerce personal shopper to decide if that is the job they want to do.
It is also useful to recruiters/employers needing to make an effective description of the vacant e-commerce personal shopper position in their organizations for use in hiring the best person for the job.
They can apply the sample Walmart e-commerce personal shopper job description provided on this page in making one for their organizations.
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