The most important part working as a cashier is to give the customer a great service. You mustn’t forget that if you are going to last long as a cashier.
The way you treat customers can affect the success of the store. Most shoppers will not visit again if they had a terrible experience with the cashier.
Cashiers perform several tasks, including taking payments, bagging customers’ purchases, and resolving complaints – see complete cashier’s job description.
Though they usually have a busy day, cashiers must however ensure they are not overwhelmed by work pressure to treat customers with disrespect.
The video below produced by Goodwill has two parts.
The first shows how not to treat customers as a cashier, while the second part shows the right thing cashiers should do to satisfy and even exceed customers’ expectation.
In addition to performing the usual cashier duties like ringing purchased items on registers, maintaining cash and media at the registers, cashiers must strive to do their work with speed. They shouldn’t keep customers waiting for long.
Worse still, the cashier shouldn’t leave the customer standing simply because it’s his or her break time. That will surely affect the store negatively.
Working as a cashier can be challenging, especially during rush time, but you can make it exciting too with a positive attitude and friendly demeanor.