UPS Hiring Process: Job Application, Interview, and Employment

By | July 16, 2023
UPS Hiring Process
Your chances of getting employed by UPS are brighter by learning about the company’s hiring process. Image source: UPS.

This post covers all you need to know about the UPS hiring process and other vital information about the company to increase your chances of being hired.

If you are seeking employment with the United Parcel Service, UPS, you will be expected to successfully complete the company’s recruitment process, which includes job application, interview, and assessment test, before you can be hired for the position that you are seeking.

UPS Hiring Process

The hiring process at the United Parcel Service consists of various stages candidates will be expected to successfully go through to emerge as the company’s best person for the job. They include:

UPS Job Application Process

The first step in applying for any job with UPS is to submit an online application.

You can apply through their website or by downloading the application from their careers page.

Once you complete your application, you must upload a resume that includes all relevant experience.

After completing this step, you may receive an email telling you if they received your application.

If they did not receive your application then you should try again later.

Available Jobs at UPS

There are three different types of positions available at United Parcel Service: full time, part time, and seasonal.

Full time means working 40 hours per week while part time means working 20 hours per week.

Seasonal means working during certain months of the year. For example, a seasonal position would be working as a driver in December and January.

Full time jobs include:

  • Driver (delivery)
  • Customer service representative
  • Package handler.

Part time jobs include delivery associate.

Seasonal jobs include Christmas shipping clerk and winter shipping clerk.

UPS Job Assessment Test 

The step before starting the actual hiring process is to take a test called the UPS Knowledge Assessment (UKA).

It consists of multiple choice questions that cover various topics such as shipping regulations, customer service skills, safety rules and more.

This test helps determine what type of training you need to pass. Some people who do well on this test go straight into a training program while others are required to wait until they start work.

Some tips for succeeding in the test include studying for it beforehand and taking breaks between sections.

You should also practice answering some sample questions so that when the real ones come around you know how to answer them.

UPS Interviewing Process

Once you have passed the UKA test, you will be contacted by a recruiter. They will ask you a series of questions to help determine whether or not you are qualified for the job.

These questions vary depending on the type of position you are applying for. Some examples include asking you about your previous experiences, why you want to work for UPS and what you think you could bring to the table.

After passing the initial interview, you will be asked to fill out paperwork, including medical forms and background checks.

Once everything is completed you will be given an offer letter which states the date you will start work.

How Long Does UPS Hiring Process Take?

The last step in the hiring process is waiting to hear back from UPS. Depending on the position you applied for, you will either be offered the job immediately or you will have to wait several weeks or even months.

In either case, you will be notified once you have been hired.

Major Careers and Jobs Available at UPS

There are many jobs available at UPS, such as package handlers, drivers, customer service representatives, and warehouse workers.

Most of these jobs require no prior experience but there are some exceptions:

  • Package Handler

Description: Package handlers load packages onto trucks and unload them off trucks. The most common positions are delivery associate and package handler.

A delivery associate loads packages onto trucks while a package handler unloads them off trucks.

Both positions require little to no experience. However, it is important to note that a person can only hold one of those two positions at any given time.

Requirements: To qualify as a package handler, you must be able to lift up to 50 pounds.

Since you will be loading and unloading packages, you must be able bend down frequently.

Additionally, you must be able stand for long periods of time and walk for short distances.

Pay range: $20,000-$24,000/per annum.

  • Driver

Description: Drivers deliver packages throughout the United States. While the majority of drivers use their own vehicles, some drive for UPS Freight.

If you apply for a driver position with UPS Freight, you will be required to have a commercial driver’s license (CDL).

This means that you will need to pass a written exam and a road test before being allowed to drive for UPS Freight.

Requirements: To become a UPS driver, you must be 18 years old and have a valid CDL. You must also have a clean driving record and good health.

Pay range: As a UPS freight driver, you will earn anywhere from $32,000 to $42,000 per annum.

  • Customer Service Representative

Description: Customer service reps answer calls from customers who may have problems with their shipments.

When someone calls in they will tell you where the problem is located and how much it costs to ship the item again. After determining the cost, you will then inform the caller what options are available to them.

Requirements: To work as a customer service representative, you must be able speak English fluently and have basic computer skills.

Pay range: $22,000-$28000/per annum.

  • Warehouse Worker

Description: Warehouse workers sort and pack items into boxes. They do this by using pallets which are wooden platforms used to transport goods.

Each box has a number so that each worker knows exactly which box belongs to him or her.

Requirements: To work as a warehouse worker, you must be able lift up to 75 pounds. You should also be able to climb stairs and reach above your head often.

It would also help if you had previous experience working in a warehouse setting.

Pay range: $18,000-$26000/per annum.

  • Delivery Associate

Description: Delivery associates load packages onto trucks and off trucks. They do this by placing the packages on top of a platform called an “up-loader.”

Once all the packages are loaded, the delivery associate moves to another truck and repeats the same process.

Requirements: To be a delivery associate, you must be able pick up packages weighing between 10 and 40 pounds. You should also have the ability to stand for long periods of times.

Pay range: Delivery associates make anywhere from $14,000 to $20,000/per annum.

What to Expect Working at UPS?

UPS offers a wide variety of benefits to its employees. These include medical insurance, dental coverage, life insurance, paid holidays, vacation days, 401(k) plans, flexible spending accounts, tuition reimbursement, and more.

Employees can choose between different benefit plans depending on their needs and preferences.

Employees dislike having to work overtime. They feel like they don’t get enough rest during the week because they always have to come back on Saturday and Sunday.

Some people also feel like they aren’t treated fairly when there is a shortage of staff.

UPS Company Profile

UPS was founded by James E. Casey in 1907. The company started out as a small mail order business selling household products.

In 1913, the company began delivering packages. Today, UPS employs over 400,000 people around the world.

They operate in four main areas – air freight, ground delivery, package sorting, and international logistics.

The company’s Head Office is in Atlanta, Georgia.


If you want to work for an organization that values hard work and dedication, consider applying for a job at UPS. You will not only learn new things but also make friends along the way.

This post has provided exhaustive information on the UPS recruitment process to boost your knowledge of how to successfully gain employment with the company.