TELUS Hiring Process: Job Application, Interviews, and Employment

By | March 12, 2024
TELUS Hiring Process
To be employed at TELUS, candidates are expected to complete the company’s hiring process. Image source: JUSTIN TANG/THE CANADIAN PRESS.

This post provides detailed information on the hiring process at TELUS, including the job application and requirements candidates must fulfill to be employed, as well as the various career opportunities available at TELUS.

TELUS Hiring Process

The TELUS recruitment process involves the following stages:

Job Application Process

To apply for a position at TELUS, candidates must log onto the job site and create an account.

From here, you can search the available positions.

The first step in applying for a position is filling out an online application form.

This step includes your contact information, education and work history, and personal information such as your current salary and marital status.

If you are qualified and chose to submit your application by emailing it then you may also be required to submit a resume.

If you get selected for an interview after submitting your application, TELUS will contact you to schedule an interview appointment via phone.

Job Assessment Test

TELUS conducts written test to evaluate a candidate’s ability, knowledge, and skills.

The assessment test will measure your math abilities [for those applying to jobs that require you to be able to work with numbers (i.e. accounting, finance, and engineering).

Tips for Passing the TELUS Assessment Test

Here are some tips to help you to easily pass the TELUS assessment test:

  1. Be as attentive as possible during the test
  2. Prepare yourself for the math problems
  3. Read each question carefully and answer accordingly
  4. The test may also require candidates to read and understand short sequences of text about TELUS’ products and services, so read up on TELUS’ services and content
  5. It is also recommended to look at sample test questions beforehand so you can familiarize yourself on types of subject areas that are tested in the job position you are applying for.

TELUS Interview Process

TELUS interview was designed to provide candidates with the opportunity to learn more about the company and their job position.

The interview session is centered around the candidate’s strengths, interests, abilities, and goals.

The initial stage is the phone call/screening where one of the company’s representatives will put you through a series of questions to determine if you are suitable for the job position.

The second stage is the on-site interview where one of the representatives will inform you about the company’s policies and procedures.

The third phase is the reference check, where one of TELUS representatives will contact your potential references to verify your integrity and confirm that your references will speak well of you.

After this interview, candidates who passed a TELUS interview may be offered an employment contract, depending on how they did overall.

Tips for Success in TELUS Interview

These tips will help you perform better at the interview:

  1. The applicant should research TELUS as much as possible to be comfortable at the interview.

This includes reviewing its website, social media channels as well as networking with friends/family that might be familiar with TELUS products or services.

2. Prepare yourself during the interview process by knowing the company’s core values and policies.

3. Try to be presentable by dressing professionally.

4. If a question goes over your head then try to ask it out loud so you can clarify your answer if necessary.

5. Focus on the appropriate topics so that you can show that you have a depth of knowledge about TELUS’ products or services.

TELUS Interview Questions and Answers

These are a list of questions that might be asked during the TELUS interview (and suggested answers):

  1. Why are you interested in TELUS’ job position?

I am interested in working for TELUS because I am a customer of their services and I believe that by working for them I will be in a better position to expand my knowledge of their products

2. What makes you a better candidate for this job than other candidates?

I am more qualified because I have a greater knowledge of TELUS’ products and services and I believe that I can make an impact on the company by my performance.

3. What are your strengths?

My work productivity and multitasking ability are my strength, and I’m detail oriented.

4. What are your weaknesses?

I am a bit shy and when I’m nervous I can sometimes lack confidence about my skills.

5. What would make you successful in this job?

My multitasking abilities and excellent communication make me well suitable for the duties of the job.

How Long Does TELUS Hiring Process Take?

After you submit your application, the corporation will usually contact suitable individuals within three weeks (however, timing can vary depending on the number of applications).

The written test takes a day to complete, and the interview takes a day or two.

The typical employee had two interviews and heard back within a week.

Major TELUS Careers and Jobs

Here are major careers and jobs you can access at TELUS:

  1. Customer Service Representative

Description: Communication and networking with customers.

Duties include answering questions about TELUS’ products and services, delivering customer service on the phone, email or chat, and engaging in customer support on social media.

2. Social Media Specialist

Description: Using social media to promote TELUS’ products and services, as well as developing content for TELUS’ online and mobile sites.

3. IT Specialist

Description: Managing technology systems, devices, databases and software.

Also provides maintenance and troubleshooting of technology systems and devices connected to the network via a variety of hardware devices.

4. Business Development Representative

Description: Work with new and existing customers to develop, manage, and grow TELUS’ business.

Also assists in the management of business relations with key clients and partners.

5. Marketing & Sales Representative

Description: Promoting TELUS’ products and services through the communication of sales messages to clients, using a variety of different tactics including events, promotions or social media channels.

What to Expect Working at TELUS

TELUS provides the following benefits to its employees:

  1. Medical Coverage
  2. Employee Assistance Program
  3. Fitness Program
  4. Generous vacation time
  5. 401(K) retirement plan.

What Employees Dislike about Working at TELUS

Here are some of the things some TELUS employees say they dislike about working for the company:

  • Regulatory Issues

One of the greatest issues that some employees at TELUS have experienced is the regulatory issues.

The company has been known to fire workers who have received complaints.

This has led to the company losing a lot of public trust, as it can be seen as abusing its power and making unfair decisions based on the complaints rather than on their performance.

  • High Job-hopping

For many years, TELUS has been known as a company that hires and fires a huge number of employees every year.

  • Low pay

Another issue is that TELUS doesn’t pay its employees well. Although the company provides benefits, it doesn’t provide a competitive salary over other companies

  • Poor management

One of the big complaints that managers have received from employees working at TELUS is that their managers don’t do anything to improve their working environment.

TELUS Company Profile

TELUS International is a technology company that deals in IT services and bilingual customer service to international clients. It has a Canadian origin.

Corporations in the technology, gaming, communications and media, eCommerce, finance, travel and hospitality, healthcare, and automotive industries are among their clients.

TELUS International debuted on the public markets on February 3, 2021, trading under the ticker code TIXT on the Toronto Stock Exchange and the New York Stock Exchange.

The parent company, TELUS, has been a core aspect of its growth, and TELUS retains a prominent influence with a majority economic and voting interest in TELUS International.


TELUS is a good employer to work for with strong base pay and benefits, as well as opportunities to advance your career.

The job market is competitive in terms of attracting talent, but the company provides plenty of avenues for training and development.

This post has provided all you need to know about the hiring process at TELUS and other useful career information, to help you learn about working at TELUS if you are interested in making a career with the company.