Coles Hiring Process: Job Application, Interviews, and Employment

By | January 27, 2024
Coles Hiring Process
To be hired at Coles, candidates will have to successfully go through a hiring process.

This post provides detailed information on the hiring process at the Coles Group, including the job application, interview, and other stages you will be expected to cross successfully to be hired by Coles.

The Coles Hiring Process

The hiring process at the Coles Group involves the following stages:

Coles Job Application Process

The first place to start with is the official Coles careers page. This easy to use application has all the formalities that you will require to get your new job.

As long as you are seeking a full time position, there are no restrictions on age or gender. You can upload a resume if you wish as well.

First, go through it step by step and fill in everything that is not too hard to tick off, such as your qualifications, languages spoken, and experience.

Along with this, the required contact information should be provided so that they can contact you back regarding the job offer.

  • Information about available jobs at Coles

Coles employs approximately 120,000 people in its supermarkets, liquor stores, convenience stores, and hotels, as well as offering online shopping and financial services.

Available jobs at Coles include those in the Customer Service, Management and Sales roles.

Job Assessment Test

The Coles Group conducts problem solving exercises to make sure that candidates understand the tasks and objectives that are expected of them. This is known as a job test.

Tips for Passing Assessment Tests

These are short exercises that you are required to complete in the time frame set. It is important that you read all the instructions and follow them carefully.

The questions are not meant to trick you, so there is no need to over-think them. Practice doing these every day, as it will help you brush up on your skills and be ready for any recruitment or assessment test with ease.

Interview Process

The interview process involves phone screening, face-to-face interviews and in some cases, a work trial.

If you are successful in passing the first round, you will be invited to have a face to face interview with one or more members of the management team.

  • Tips for Passing the Interview

The following are some tips for passing your Coles job interview:

  1. Be confident and professional. Be prepared and understand what is expected of you.
  2. Know all the answers to the questions that are asked you. Make sure that you have read the instructions very carefully and followed them strictly; it will help you to get a better job offer.
  3. Dress appropriately for the job. It is important that you wear a white shirt and dark blue or black trousers.
  4. Have your resume to hand for the interviewer to check.
  5. Don’t be nervous, confidence will set the tone for your interview and show that you are capable of the job at hand.
  6. Follow your interviewer’s lead as they will appear to be guiding you through the interview and will ask questions to help them assess your skills level and personality traits.

Coles Interview Questions and Answers

Here are some examples of Coles interview questions, along with answers to help you prepare for your upcoming interview:

  1. Why do you want to work for Coles?

I am interested in the job at Coles because of its reputation for caring about the people within their company.

This is a great opportunity for me to work within a large company and be part of a team, learning new things and growing as an individual.

2. Why should we hire you?

I can think positively and make connections with people around me. I am dedicated to my job and it shows in my work performance, as well as taking initiative when plans are made with regard to the office environment. I am constantly looking for ways to improve the office environment, which will benefit the team as a whole.

3. How would you describe yourself?

I am a hard-working person, who is honest and straightforward. I am always looking to learn new things and improve myself personally and professionally, while also playing an active part in the community around me. I have a good work ethic, which is shown in my dedication to my current role.

4. What would you do if this job did not work out for you?

I would look for other roles within the company that match my needs and abilities. I am constantly looking for new ways to grow both in terms of skills and knowledge, making a career change is difficult to make at this time.

How Long Does Coles Hiring Process Take?

According to Glassdoor, the recruiting process at Coles takes an average of 12 days when 38 user-submitted interviews across all job categories are taken into account.

Candidates applying for Casual Employee posts saw the shortest hiring process (on average 3 days), whilst Team Member roles experienced the slowest recruiting process (on average 18 days).

Major Coles Careers and Jobs Available

Here are some of the major jobs and career available at the Coles Group:

  • Administrative Assistant

Description: This role has a positive impact on the business, as they empower and support the team to get the business results.

This person will work closely with other departments like recruitment, and IT.

  • Customer Sales Associate

Description: The customer sales associate will be required to provide excellent service to customers in all facets of their job.

They will need to be able to engage with customers, while being well-versed with product knowledge, promotions, pricing, and safety regulations.

  • General Manager

Description: This person is responsible for all aspects of the day-to-day running of a store.

Employees report to this manager, and are assessed on their customer service skills and performance.

  • Store Manager

Description: The store manager oversees the management of a store, including compliance with all policies, procedures and training.

They will need to ensure that the sales team are providing and promoting products effectively, while also ensuring customer satisfaction in both customer service and transactions.

  • Cashier

Description: Cashiering is one of the fastest growing jobs in retail right now, as people purchase a lot of goods at supermarkets.

What to Expect Working at Coles

Coles offer the following benefits:

  • Flexible hours
  • Career opportunities
  • Competitive salary and rewards
  • Paid leave, including public holidays and sick leave
  • Long service awards and recognition
  • Training and development.

What some Employees Dislike About Working at Coles

There are some complaints of low pay, low staff and benefits. Other employees also remarked low morale and lack of respect.

Company Profile

Coles Group Limited is a publicly traded Australian corporation that operates various retail brands.

Its primary businesses include the selling of food and groceries through its main supermarket chain Coles, as well as the sale of liquor and gasoline through its Coles Liquor and Coles Express stores.

Coles has risen to become Australia’s second-largest retailer in terms of revenue behind its main rival Woolworths since its founding in Collingwood, Victoria in 1914.

Coles Group, formerly known as Coles Myer Ltd. from 1985 to 2006, was owned by Western Australian conglomerate Wesfarmers from 2007 until 2018 when it was spun-off, with Coles Supermarkets, Coles Online, Coles Express, Coles’ liquor division, Coles’ financial division, and FlyBuys once again listed as an independent public company on the Australian Stock Exchange.


At the end of this article, you should now have a better understanding of the hiring process at Coles, what the company is, and what it’s like to work there.

Hopefully, this will provide some insight into whether Coles is the right place for you to make a career.