Claims Adjuster Trainee Job Description, Duties, and Responsibilities

By | October 13, 2023
Claims Adjuster Trainee Job Description
Completing a claims adjuster trainee program can help you become a licensed insurance professional.

This post provides detailed information on the claims adjuster trainee job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements that you may be asked to meet to be hired for the claims adjuster trainee role by most employers/recruiters.

What Does a Claims Adjuster Trainee Do?

The claims adjuster trainee is an entry-level position that offers an opportunity for individuals interested in the insurance career to be trained and work their way to becoming licensed claims adjusters.

It is an opportunity for individuals driven by the need for career advancement to join a team of diverse professionals in the company to acquire various valuable skills and knowledge, which they can apply to effectively carry out the responsibilities of their future claims adjuster role.

The job description of the claims adjuster trainee entails investigating, determining liability, confirming coverage, establishing damages, and negotiating settlement of claims.

His/her role may involve supporting his/her company’s private client, serving as a critical link between its customers and its insurance partners.

To ensure clients’ information is secured to the highest degree, trainees are required to work in a call center environment that is highly secured.

The claims adjuster trainee’s responsibilities will include handling insurance claims that are filed by policyholders; planning and scheduling tasks required to effectively investigate and process claims.

It also involves carrying out a thorough review of settled claims to confirm that company procedures and practices were followed in every way.

His/her duties also entail reporting all observed irregularities, including underpayments and overpayments to the relevant officer.

The claims adjuster trainee work description also involves carrying out evaluation and investigation of policy coverage, damages, and liabilities as quickly as he/she can by adhering to a set of statutory and general claim guidelines.

He/she is expected to perform analysis of information received from investigative processes and provide report of findings, as well as make valuable recommendations.

The maintenance of claim files, including inventory of claims needing detailed analysis, and records of settled claims are also part of the trainee’s functions.

Claims Adjuster Trainee Job Description Example/Sample/Template

Claims adjuster trainees perform various functions in the insurance industry that allow them to gain valuable skills and experience and become licensed.

Below are duties, tasks, and responsibilities that commonly make up claim adjuster trainees job description:

  • Take part in an intensive training program, including training in: investigation of claims, determination of liability, confirmation of coverage, establishment of damages, and claims settlement negotiation
  • Take training in current claims processes, strategies, and systems
  • Take an exam and obtain a passing grade at some points in the training program
  • Initiate investigation on submission of claims, get confirmation on coverage, find out liability, prove damages, make a report on status, negotiate and reach a fair settlement of assigned cases
  • May make payment of assigned claims within authorized limit after obtaining supervisory review and approval
  • Responsible for adjusting all claim types; inspecting damaged vehicles and property; and determining claims related damage
  • Perform the sale of salvage items, including personal property, vehicles, and miscellaneous items
  • Serve as a representative of the company to the public and must maintain good conduct at all times for the enhancement of company image
  • Maintain personal contact with various individuals, groups, and corporate bodies who are relevant to effective investigation and processing of claims, including policyholders, agents, claimants, witnesses, contractors, repair facilities, police and fire departments, special investigators, state and county fraud and arson personnel, attorneys, members of the medical profession, and expert witnesses
  • Perform other duties that may be assigned by the supervisor or management.

Requirements – Skills, Abilities, Knowledge – for Claims Adjuster Trainee Role

To be accepted into the training program for claims adjusters by companies, you will be expected to meet certain requirements.

The major ones are shown below:

  • Possess one to three years experience working in a call center or in a sales and customer service environment, or in other fast-pace work environment
  • Possess High School Diploma or GED; four-year college degree
  • Willingness and readiness to commit time and energy towards obtaining adjuster’s license
  • Some experience in casualty and property adjusting
  • Remarkable written and verbal communication skills
  • Strong ability to think critically and make sound judgement
  •  Strong ability to use computers, including MS Word, Excel, and Outlook, and to learn new systems quickly
  • Strong investigation skills with exceptional ability to solve problems
  • Strong ability to negotiate contracts
  • Exceptional time management skills with the ability to meet deadlines
  • Strong ability to search through multiple software and applications in record time.


If you are an employer needing to make a description for use in hiring for the claims adjuster trainee position, the sample job description and information in this post can help you out.

You can make a good description of the position that helps you attract the best qualified persons for the training program.

This post is equally useful to individuals interested in getting into the insurance career as a claims adjuster trainee. They will be able to learn a lot about what the role entails.