Bilingual Customer Service Associate Job Description Example

Bilingual Customer Service Associate Job Description Example

What Does a Bilingual Customer Service Associate Do?

The bilingual customer service associate is responsible for handling external and internal correspondences on the phone.

The job description of the customer service associate with bilingual skills involves offering assistance in a fast moving, high call volume organization.

He/she will also render assistance in entering data in a prompt and precise manner as required.

The role of bilingual customer service associates also includes documenting all outgoing and incoming calls to ensure that customer records, including inquiry details, comments, and complaints are well kept, as well as the steps that have been taken to find solution to the complaints.

The individual holding this position would need to work at a high level of precision in handling information.

He/she also needs to be able to maintain confidentiality in handling classified information during all communications, as well as in resolving customers’ complaint.

The customer service associate is in charge of delivering front-line assistance to customers, and will respond to inquiries over the phone.

He/she will work on customer inquiries to offer the right solution to every complaint, and ensure that customers’ expectations are met.

It is the duty of the customer service associate to provide simple, prompt, and fast customer service experience to clients in a professional way by being diplomatic, tactful, and patient.

To perform effectively on the job, the associate should have a strong knowledge of his/her company’s practices and the industry it is playing in so as to be able to adequately assist customers in resolving their complaints and inquiries relating to billing.

Bilingual Customer Service Associate Job Description Example

Here is an example of the job description that employers usually expect applicants for the position of bilingual customer service associate to carry out.

• Offer outstanding customer service in a client service environment
• Interpret and analyze client inquiries swiftly to determine clients’ needs
• Pay attention to customers’ interests and display sympathy
• Satisfy clients’ needs by adhering to laid down procedures, policies and practices
• Find satisfactory solutions to customers’ complaints
• Provide ideas on methods of upgrading customer service to enhance productivity
• Take active part in activities that enhance client satisfaction and accomplishments of business objectives
• Demonstrate wide knowledge of company’s products and principles of customer service

Bilingual Customer Service Associate Resume Preparation

The work experience section of the resume for seeking the job of customer service associate with bilingual skills can be made using information from the job description sample given above.

Requirements – Knowledge, Skills and Abilities – for the position of Bilingual Customer Service Associate

The following skills, dexterity and knowledge will be an added advantage for a candidate vying for the post of customer service associate needing strong bilingual skills:

• Possession of High School Diploma is an essential qualification
• Must be eloquent in English language and French or Spanish
• Outstanding experience in collections and customer service
• Commendable display of skills in listening, expression, and interrelations
• Must be given to details and be technically astute
• Must be capable of functioning by self and utilize sound judgment
• Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service
• Prior contact and call center experience an added advantage
• Proficient in the usage of MS Office Suite, including Word, Outlook, and Excel packages
• Strong typing abilities of more than 35 cwpm
• Familiarity with customer service software
• Strong interpersonal skills, with the ability to relate with others with open mind, understanding, and objectively; and to resolve conflicts and proffer solutions to day-to-day challenges of the work
• Excellent team player, providing support and encouragement to teammates