Call Center Team Leader Job Description Example

Call Center Team Leader Job Description Example

A call center team leader usually has a team of other call center operators which he/she manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines.

Team leaders working in call centers also have the role of training their team members and reviewing their performances from time to time.

When new call center agents are to be recruited, the team leader would be on hand to assist in the testing and interview process.

Whenever there is a complex issue that the call center agents cannot resolve on their own, they would forward it to the team leader who would either resolve it or liaise with other departments to resolve the issue appropriately.

Job Description Example for the Call Center Team Leader Position

The responsibilities of the leader managing a team of call center workers would vary from center to center, but some of the general duties and responsibilities that make up the job description of most of them are shown in the example below.

  • Be in charge of running and managing the call center daily
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the call center
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

The above job description sample can also be useful in writing a resume for the call center team leader post.

Requirements – Knowledge, Skills, and Abilities for the Call Center Team Leader Position

The team leader at a call center would be expected to possess the following skills, knowledge and requirement:

  • Leadership: call center team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
  • Motivation: people work harder when they receive the right amount of motivation so call center team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates
  • Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members
  • Hardworking: to be able to encourage their team members to work harder, they must be hard workers themselves
  • Goal Setting and Achievement: the team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
  • Multitasking: leaders managing call centers must be able to handle multiple tasks at the same time without errors and mistakes.
Posted on March 26, 2015

Accounts Payable Processor Job Description Example

Accounts Payable Processor job description, duties, tasks, and responsibilities

Accounts Payable Processors perform prompt and accurate organization and handling of check and refund requests. Image source:

Accounts Payable Processor Job Description Example

The accounts payable processor in a company usually reports to the accounts payable manager, and is responsible for carrying out prompt and accurate organization and handling of check and refund requests, as well as posting of all invoices to ensure management reports are accurate.

His/her role in the organization also entails assisting facilities, vendors, and co-workers in resolving payable related issues.

The job description of accounts payable processors may vary from company to company; however, it generally involves performing duties such as auditing of invoices for appropriate coding and departmental allotment, as well as processing of such invoices, generating payment reports on expenditure, and issuing of checks.

He/she will also perform tasks like archiving record images by utilizing OpenText imaging program software, and ensuring that all accounts are correctly paid in a prompt and timely manner.

The individual is expected to offer support to the Help Line, and to provide assistance and outstanding customer services to all units of the organization.

He/she is also expected to comply strictly with state and federal regulations, corporate policies, procedures and rules guiding the practice of the profession in carrying out his/her specific responsibilities and duties.

The objective of this position may also include offering of supervision and processing of all allocations for the finance and administration department.

The processor of accounts payable will also be responsible for preparing reports on encumbrances, to support budget division and projection operations.

He/she will need to possess strong knowledge of handling travel expenses so as to aid the unit in carrying out charge reimbursement to staff travel requests.

Example of Accounts Payable Processor Job Description

The following job description example shows some vital tasks, duties and responsibilities individuals holding the position of accounts payable processor are usually expected to perform in most companies.

The job description sample can also be employed in creating a resume suitable for applying to a vacant accounts payable processor position.

  • Work on request for remuneration and incoming invoices, and process them efficiently and promptly
  • Handle expense reports, refund, and validate information from vendors while reviewing supporting documents for the right accreditation
  • Verify appropriate accounts codes and perform keypunching of vendor invoices accurately and expeditiously
  • Audit invoices to ensure precision of keypunching, and carry out essential corrections
  • Perform research on statements provided by suppliers to enable them secure payment of all open items.

Requirements – Knowledge, Skills and Abilities – for the position of Accounts Payable Processor

The following skills and attributes are essential for the effective functioning of the individual holding the post of accounts payable processor, which aid them to succeed on the job:

  • Strong ability to effectively and expertly communicate with vendors, consultants, management, and other clients, both verbally and in writing
  • Outstanding ability to handle tasks with large number of information with effectiveness
  • Commendable skills in organizing and working on several tasks concurrently, as well as in giving proper attention to details
  • High level computer knowledge involving mostly the use of Microsoft Office software, and understanding of SAP
  • Possess courtesy, empathy, and advanced professionalism
  • Outstanding customer service aptitude for ensuring superb customer satisfaction
  • Self reliance, with the ability to work comfortably in a team environment
  • Possess basic accounting and mathematical skills to be able to post transactions or perform bookkeeping entries
  • Possess diploma from High School, with at least two years finance, accounts payable or general accounting experience.

Posted on March 25, 2015

Accounts Payable Manager Job Description Example

Accounts Payable Manager job description, duties, tasks, and responsibilities

Accounts Payable Managers organize functions related to procurement records. Image source:

Accounts Payable Manager Job Description Example

The accounting unit is often grouped into numerous job specifications one part of which is the accounts payable department headed by the accounts payable manager whose job description entails running the whole accounts payable unit and directing the accounting staff in preparing of invoices and payments.

The accounts payable manager is responsible for organizing functions affiliated with procurement records efficiently.

Along with these duties, it is their responsibility to ensure that the bills of the company are certified and paid promptly.

The individual considered for this post ensures that all procedures and activities carried out in the department being handled are conducted properly.

They take critical look at all purchase requests to ensure proper documentation.

It is the role of the accounts payable manager to obtain a validation that there are finances that can be appropriated to every purchase.

As part of his/her duties, it is expected that from time to time, the accounts payable manager obtain duplicates of purchase orders to authenticate that products have been accepted.

It is essential for the accounts payable manager to organize all invoice operations, obtain every bill from retailers and ensure that this matches with the purchase requested.

Also, they are to verify that all products are received and appropriately invoiced.

These obligations will require that the accounts payable manager possess adequate interpersonal aptitude for carrying out interactions with customers, accountants and other top management team.

He/she will work consciously with priority, without much supervision and in line with the company’s target objectives.

Accounts Payable Manager Job Description Example

The following is an example of accounts payable manager job description. It shows important tasks, duties, and responsibilities specifically performed by individuals holding the post.

  • Arrange receipt packages which contain duplicates of all purchase orders together with the matching invoices for processing by the general expense clerk
  • Manage the procedures involved in depositing cash on a daily basis
  • Code all invoices, including bills from electricity, water, taxes, miscellaneous expenses, etc.
  • Organize the procedures for managing the quarterly invoice
  • Organize accounting tasks which will include management of general ledger, record books, accounts payable journals and project accounting books
  • Regulate monthly closing of financial documents; post month end registers and verify authenticity of financial statements
  • Prepare and educate personnel to improve their production capacity and work performance
  • Organize the remuneration of staff in form of salary increases, bonuses and promotions from the allotted budget in line with the company’s procedures.

The sample job description above can also be used in making the job history section of a resume for seeking the job of accounts payable manager.

Requirements – Knowledge, Skills and Abilities – for the Position of Accounts Payable Manager

The following skills, abilities, and knowledge base will enable individuals holding the post of manager, accounts payable, to perform optimally in his or her delegated duties.

  • First degree in accounting, business administration or other finance affiliated profession
  • Three years or more experience in accounting principles, coupled with at least one year experience in a leading supervisory role or an accounts payable unit
  • Excellent computer and business organization software proficiency
  • Project management skills and customer service initiative
  • Outstanding presentation skills in enlightening customers on accounting procedures
  • Ability to utilize principles of analytical scientific reasoning to describe problems, obtain data, validate facts, and fashion out logical conclusions
  • Ability to work under conditions of pressure and adjust to urgent situations.

Posted on March 24, 2015

Manager Technical Accounting and Reporting Job Description Example

Technical Accounting and Reporting  Manager job description, duties, tasks, and responsibilities

Technical Accounting and Reporting Managers offer assistance on complex accounting matters. Image source:

Manager Technical Accounting and Reporting Job Description Example

The manager technical accounting and reporting is a staff whose role in an organization includes offering assistance on intricate accounting matters for the current and existing accounting standards, prominently in income taxes, revenue recognition and acquisition accounting.

He/she takes active part in implementation and unification functions such as in acquisition accounting, fair value, appraisal and affiliated techniques.

The job description for this position entails functioning with foreign and external auditors, and advisors, as well as business personnel.

The individual on this job will offer assistance in omissions during yearly audit and evaluations performed quarterly, to guarantee prompt completion.

The individual working as a technical accounting and reporting manager will be responsible for functioning in operations related to quality review, research development, preparation and circulation of information for incorporated ledgers and accounting affiliated with important business areas.

He/she will assist in the quarterly closure for the organization’s SEC filings and function with management to assess balances and transactional operations to guarantee they are recorded or stated in the monetary records according to conventionally recognized accounting principles and in line with reporting prerequisites.

The duties here will also involve offering precise and up to date accounts of existing performance according to organization procedures.

The manager carries out specialized project work and assessment as orchestrated by finance management.

He/she will transmit results as necessary while connecting with clients to enhance the development of diverse project works.

Job Description Example for the Manager Technical Accounting and Reporting Position

The job description example below shows a list of duties, tasks, and responsibilities that an individual in the position of manager technical accounting and reporting would be expected to carry out:

  • Collaborate with diverse parties, including external reporting staff, corporate controllers, and others in guaranteeing all applicable accounting matters and intricate operations are identified, settled, and documented
  • Give support to company-wide educational work on monetary and accounting related matters, including current accounting principles or new corporate procedures
  • Convey fresh ideas and innovations of accounting utmost practices and latest business trends
  • Organize and give support to other initiatives as demanded with accounting inferences
  • Decide and suggest fundamental accounting framework and controls required for initiatives
  • Render assistance in organizing specialized projects such as internal DPSG audits, as well as external audits
  • Participate in discussing generally approved accounting theories and other company’s monetary policies.

The above technical accounting and reporting manager job description sample can also be used in writing a resume for the position.

Requirements – Knowledge, Skills and Abilities – for the position of Manager Technical Accounting and Reporting

The skills, abilities, and knowledge base necessary to perform the obligations of a manager technical accounting and reporting with utmost effectiveness will include but are not limited to the following:

  • An Undergraduate degree from an accredited college in courses like finance or accounting with a functioning CPA license
  • A minimum of eight years workable experience with six of the years functioning actively in a reputable accounting corporation as a senior manager
  • Commendable written and oral presentation and interaction skills
  • Must be confident, be a self starter, often at peace, working self reliantly and as an instructor of a cross functional unit
  • Excellent technical accounting aptitude in addition to skills in constructively unifying accounting principles with real life organizational goals
  • Professional competence in developing and executing procedures and regulations that will adhere to company guidelines.

Posted on March 24, 2015

Data Warehouse Analyst Job Description Example

Data Warehouse Analyst job description, duties, tasks, and responsibilities

Data Warehouse Analysts create new data warehouses and ensure proper functioning of existing reporting solutions. Image source:

Data Warehouse Analyst Job Description Example

Working under general supervision, the Data Warehouse Analyst’s job description entails creating new data warehouses, as well as ensuring that existing reporting solutions are functioning properly.

Data warehouse analysts are involved in all aspects of data warehouse development, and in the design and development of business solutions.

The duties for this position include designing and development of Extract-Transform-Load (ETL) processes for data warehouses, gathering requirements, and designing data bases.

Other tasks they perform include testing and documentation, and dimensional modeling.

The role of this analyst in a data management or business intelligence team also includes reviewing and ensuring that data loaded into the data warehouse is accurate.

He/she will participate in the troubleshooting and tweaking of current data warehouse applications to spot and correct errors.

His or her tasks also involve assisting in developing, maintaining, and supporting an enterprise’s data warehouse system, as well as related data marts.

He/she will also be involved in developing new or improved data warehouse components.

The data warehouse analyst’s work is usually reviewed and approved by highly experienced developers, senior managers, and business analysts to ensure everything is in the right place.

Data Warehouse Analyst Job Description Example

Here is an example of job description for the post of data warehouse analyst. The list below shows key tasks, duties, and responsibilities a data warehouse analyst may be required to perform by majority of employers needing their service.

  • Responsible for designing, building, and supporting the components of data warehouse, such as ETL processes, databases, reports, and reporting environments
  • Designs dimensional models with conformed dimensions, following the business’ processes
  • Develops and automates ETL processes that involves error and reconciliation handling, utilizing Microsoft SQL Server Integration Services (SSIS)
  • Utilizes SAP Business Objects in designing and building the reporting environment
  • Writes reports, adds new fields, creates Business Objects filters, measures and objects; and creates dashboards to improve current data warehouse
  • Creates processes for maintaining or/and capturing metadata
  • Studies and understands the company’s business processes and applications, including their effect on data and reporting, and applies the knowledge gained in designing data warehouses and reports
  • Identifies and documents all requirements for both fresh and current data warehouse components and reports by working with end users
  • Creates Business Objects reports and assists clients with data warehouse
  • Performs capacity planning, supporting, troubleshooting, and ETL performance modification
  • Assembles performance statistics, analyzes them, and makes recommendations for improvements
  • Establishes system documentation and ensures it is continually sustained.

Preparing a Resume for Data Warehouse Analyst:

A resume provides a good opportunity to show that you have the competence and experience to excel on the job.

The above sample job description gives the duties, tasks, and responsibilities usually performed by data warehouse analysts. This information can be employed in writing a resume for the position.

Requirements – Knowledge, Skills, and Abilities – for the Data Warehouse Analyst Post

The following is a list of attributes and qualifications usually required by prospective employers when hiring for the position of data warehouse analyst.

They have been proven to help holders of the position to succeed on the job.

  • Possess a Computer Science first degree or a degree from other related field
  • Possess not less than five years work experience supporting and developing data warehouses
  • Experience creating metadata, developing ETL processes, and using several reporting tools; and performing data cleansing functions
  • Five or more years experience working with SAP Business Objects, Microsoft SQL Server, and SQL Server Integration Service (SSIS)
  • Strong knowledge of the fundamentals of data warehouse, and experience supporting and developing data warehouses
  • Proficient working independently and in a team setting
  • Possess excellent skill in communicating in writing and speaking with clients, senior managers, and staff.

Posted on March 21, 2015

Cardiology Nurse Practitioner Job Description Sample

Cardiology Nurse Practitioner job description, duties, tasks, and responsibilities

Cardiology Nurse Practitioners perform physical examinations and provide treatment to generally episodic and chronic patients. Image source:

Cardiology Nurse Practitioner Job Description Example

The cardiology nurse practitioner in line with regulated procedures imposed, carries out physical examinations, and provides treatment for generally episodic and chronic patients and their families.

He/she will be responsible for the prevalent clinical management of the patient such as VAD care, heart failure, etc.

A cardiovascular nurse practitioner, also referred to as Advanced Registered Nurse Practitioner (ARNP), focuses exclusively in offering first rate care to cardiac patients in diverse settings.

His/her job description entails caring for patients of any age with cardiovascular ailments. This role may involve dealing with neighbors with heart defects, teens with heart anomalies and adults with heart malfunctions.

He/she may work in a cardiovascular office practice attending to patients in routine follow-up visits or as part of a preventative program.

He/she can function in a hospital, surgical center or as a member of the inpatient care unit.

A clinical nurse practitioner will be expected to take part in diagnosing of ailments and diseases as well as providing medical and dietary suggestions.

In a surgical care center or hospital, his or her duties also covers offering pre and post operative care, as well as training the patient on self care methods.

Cardiovascular nurse practitioners are in charge of evaluating specific patients in the assigned duty.

They carry out physical checkups, discuss with patients personally and through telephone or electronic media to ascertain a care program coherent with enacted quality indicators.

Cardiology nurses may perform various duties and at an advanced stage, they work in clinics, hospitals and other healthcare facilities organizing research and playing leadership role in educating patients and prevention methods.

He/she will provide treatment and enlighten patients in a clinical setting, while also keeping accounts and details of medical histories and carrying out diagnostics.

They collaborate with patients and their families to educate them on managing cardiovascular diseases, dietary and other means of minimizing risk of heart problems.

They also assist patients with post operative rehabilitation process.

Job Description Example for the Cardiology Nurse Practitioner Position

Below is an example of job description for the cardiology nurse practitioner position containing key duties, tasks, and responsibilities the individual occupying the post is usually expected to perform:

  • Examine pathophysiology for diverse cardiovascular disease operations
  • Establish diagnosis of cardiovascular ailments and formulate a plan of treatment, as well as assess the patient’s response to therapy
  • Make use of evidence-based medicine procedures by utilizing quality and cost effective care
  • Enlighten patients and their families with regards to the cardiovascular procedures, which include primary and secondary prevention of cardiac while being mindful of the patient’s emotional, cultural and physical requirements
  • Generate sufficient organizational skills to organize patients case load
  • Offer the option of straightforward access to a nurse practitioner over the phone and in the center for the general practice populace
  • Carry out independent resolutions in which he/she is responsible.

The job description sample presented above can also be used in making a resume for a vacant cardiology nurse practitioner position.

Requirements – Knowledge, Skills and Abilities – for the position of Cardiology Nurse Practitioner

The following aptitude, endowments and qualifications will be paramount to the effectiveness of a cardiology nurse practitioner in the course of discharging his/her duties:

  • A master of science with at least five years practical clinical experience as a nurse practitioner
  • Not less than 2000 hours of practical experience in cardiac nursing
  • Comprehensive and current clinical experience in cardiac nursing functions
  • Advanced level of therapeutic and health management aptitude
  • Possess a license as certified nurse practitioner
  • Exhibit outstanding aptitude and fundamental basic computer knowledge
  • Higher level of therapeutic and health management aptitude.

Posted on March 21, 2015

Physical Therapist Job Description Example

Physical Therapist job description, duties, tasks, and responsibilities

Physical Therapists ensure that physically challenged people live comfortably. Image source:

Physical Therapist Job Description Example

What Does a Physical Therapist Do?

A physical therapist is medical professional that performs diagnosis on individuals of different ages who have restricted movements and performance due to certain physical injuries they are suffering from.

The job description of the physical therapist is to ensure that these physically challenged individuals lead a comfortable and stress-free life regardless of their conditions.

A trained professional, the physical therapist carefully examines individuals in order to diagnose specifics about their conditions, without making general assumptions.

Having diagnosed the conditions of their patients they go further to develop a therapy or treatment plan that is used to take care of them accordingly.

They work with people of different ages, both young and old, who have suffered any medical injuries that have affected the physical functions of their bodies.

The physical therapist is responsible for ensuring that individuals regain their body movement and are able to do things they use to do before falling ill.

In order to ensure that individuals are not abandoned in a particular area due to their physical challenge, part of the physical therapist’s duties is to help in moving them from one place to another.

He/she comes up with techniques to reduce pains that individuals may feel due to their physical conditions, and ensures that they gain relief.

He/she goes all the way to providing care for people regardless of their location, it could be in the hospital, private clinics, fitness facilities, office, nursing homes, school etc .

The role of physical therapists extend beyond helping patients to move their bodies, it also involves encouraging and motivating them to live fit and healthy even after treatment.

Other tasks they perform include making sure that individuals follow their treatment plan diligently to the end, so as to achieve successful results.

A good trainer, the therapist creates fitness techniques and routines that help individuals to gain maximum fitness and healthiness, when carried out diligently.

As a means to helping individuals live healthy, he/she monitors them closely to prevent further impairments or casualties that may arise as a result of their present conditions.

Physical therapists understand that individual’s recovery is only possible when they show interest and zeal, thus, they encourage them to participate wholeheartedly in the treatment.

Physical Therapist Job Description Example

The list of key duties, tasks, and responsibilities that make up a physical therapist’s daily activities on the job is shown in the job description example below:

  • Diagnose body dysfunction of individuals
  • Carryout series of tests to know what could be responsible for a patient’s condition
  • Interact with individuals to know their medical history
  • Map out techniques and routines to meet specific individual needs
  • Constantly check individuals to monitor their progress
  • Exercise with individuals, giving them instructions and motivations to push forward
  • Conduct re-examination on individuals when there is no good progress in their treatment
  • Create new treatment routines for individuals to achieve better results
  • Evaluate patients’ strength and endurance to create appropriate treatment routines.

The sample job description provided above can be used in creating the employment history section of a resume for the job of physical therapist.

Requirements – Skills, Knowledge, and Abilities – for the Post of Physical Therapist

Aspiring physical therapists are usually required by most employers to have the following skills, knowledge, and abilities to be considered for employment:

  • Good problem solving skills
  • Good communications skills
  • Good interpersonal skills
  • Good knowledge of the human body system
  • Being a good motivator
  • Ability to show empathy
  • Being patient.

Posted on March 21, 2015

Clinical Administrative Coordinator Job Description Example

Clinical Administrative Coordinators ensure the smooth operation of healthcare departments.

Clinical Administrative Coordinators ensure the smooth operation of healthcare departments. Image source:

Clinical Administrative Coordinator Job Description Example

What Does a Clinical Administrative Coordinator Do?

The clinical administrative coordinator is responsible for ensuring smooth operation of healthcare units or departments.

He/she is an important officer in a healthcare organization with the role to ensure a well organized medical office.

His/her job description includes carrying out updates on medical records, responding to phone calls, organizing office supplies, and scheduling of appointments.

This position ensures the handling of day-to-day office functions and gives reports to the director of clinical services.

Regardless of the fact that a lot of the duties of this position are often behind the scene, the functions of a clinical administrative coordinator may also involve contact with patients as they are responsible for validating patient insurance, and also forwarding insurance claims.

Conventionally, clinical administrative coordinators learn on the job, therefore, applicants vying for the position are only required to have a high school diploma as the basic educational qualification.

Even though most employers do not require applicants to possess a degree to work in the position, however, the ideal candidate for the post should be well acquainted with medical coding and terminologies.

Clinical administrative coordinators work in diverse healthcare related facilities such as private and government hospitals, and long term healthcare facilities and clinics.

Other tasks these professionals perform include evaluating patients’ documentation to ensure proper recording of new admissions to home health, or to resolve issues relating to adjustments in charges for patients who have been discharged.

Clinical Administrative Coordinator Job Description Example

Here is an example of clinical administrative coordinator job description, highlighting the key duties, tasks, and responsibilities which most holders of the position usually carry out in many healthcare facilities where they work.

  • Collect documentation for recertification and admission, and ensure medical records are regularly updated
  • Collaborate with the company health Director in scheduling visits, calling patients, and meeting with auxiliary organizations
  • Obtain and manage all company health referrals
  • Coordinate all communications with external health providers and partners
  • Give information to partners and external health providers of a patient’s situation, code status and services required
  • Collaborate with Business office Coordinator and Director of Clinical Services to fashion out ways of using medical stock
  • Offer clinical administrative assistance in a healthcare facility’s research unit
  • Input clinical data into the database, and work on data queries
  • Organize and handle clinical reports, administrative binders for clinical studies, and other records pertaining to clinical studies
  • Handle documentation related to clinical expense, including budgets and purchase orders
  • Ensure adequate supplies of materials; take minutes of meetings and other records; and also help with presentations
  • Utilize scheduling and reminders in corresponding with clinical sites.

The above job description sample can also be employed in making the job history section of resumes for the post of clinical administrative coordinator.

Requirements – Knowledge, Skills and Abilities for the position of Clinical Administrative Coordinator

The following skills and other attributes are essential for an applicant vying for the post of a clinical administrative coordinator to possess:

  • A GED or High school Diploma is a minimal educational requirement
  • One year experience or more resolving and analyzing issues pertaining to customers
  • Six months experience or more in an office environment using telephones and computers to carry out diverse administrative duties
  • Prior experience functioning in a clinic or hospital setup, or a health care provider office
  • Highly efficient managing time, as well as prioritizing assigned tasks
  • Strong ability to perform several tasks together and complete given assignments before deadlines are reached
  • Highly Proficient in the use of MS Office, including PowerPoint, Outlook, Word, and Excel, as well as possessing the ability to work with little supervision
  • Ability to motivate self, and to work efficiently both in a team setting and as an individual
  • Excellent at communicating in a business setting, as well as being detailed oriented.

Posted on March 19, 2015

Community Pharmacy Technician Job Description Example

Community Pharmacy Technician job description, duties, tasks, and responsibilities

Community Pharmacy Technicians perform various duties, including labeling and distributing prescribed medicines. Image source:

Community Pharmacy Technician Job Description Example

What Does a Community Pharmacy Technician Do?

The community pharmacy technician is often supervised by a registered pharmacist in retail pharmacy.

His/her job description usually contains duties such as labeling and distributing prescribed medicine and giving information and counsel to patients with regards to how to make use of their medicines.

He/she is also trained to give advice to members of the community on the aspects of over-the-counter medicines, living a healthy lifestyle, and managing minor ailments.

Community pharmacy technicians may also have the responsibility of offering over-the-counter drugs for sale and selling of additional items supplied by the pharmacy, including baby food, photographic supplies, toiletries and cosmetics.

A lot of community pharmacy technicians go through extra training that makes them able to carry out final accuracy checks on medicines that have been dispensed before being apportioned.

It is not uncommon for customers to seek advice and information from the community pharmacy technician with regards general health or utilization of medicines.

In this case, he/she must be able to discern the best time to refer the client to the pharmacist or other health care expert.

Quite often, the community pharmacy technician’s role may involve offering services that have to do with health checks and smoking cessation.

His/her work may also include carrying out activities such as management of inventory, compounding non-sterile medications, maintenance of records and organizing prescription drug orders.

This position will also require the candidate to be involved in organizing monetary transactions, control of inventory, filing third party claims and keeping of records.

The community pharmacy technician is commonly employed in hospitals, retail and mail order companies, nursing homes, and assisted-living facilities.

Community Pharmacy Technician Job Description Example

The community pharmacy technician is often engaged in multitude of different duties, tasks, and responsibilities which make up their assignments as shown in the job description example below:

  • Giving assistance to pharmacists with a variety of other tasks such as stock ordering and checking
  • Organizing individual record of customers’ prescriptions by inputting it in the computer
  • Giving training to other members of the pharmacy unit
  • Giving assistance to nursing homes or institutions
  • Compounding uncomplicated dilutions
  • Producing mixtures and simple ointments
  • Maintaining and supervising the control of stock within the community hospital or retail stores
  • Collaborate with the community pharmacist on important issues in relation to dispensary and technical support within the community pharmacy
  • Give support to the community pharmacists in ascertaining security and effectiveness in provision and sale of medicines
  • Supervision of stock of pharmaceutical materials in line with established guidelines
  • Supervision of all purchasing functions of the community pharmacy department.

To prepare a resume for the position of community pharmacy technician, information from the sample job description shown above can be used in creating the professional experience section of the resume.

Requirements – Knowledge, Skills and Abilities for the Community Pharmacy Technician Position

To be employed as a community pharmacy technician, one is usually required to possess the following skills, knowledge, and abilities, which is crucial to succeeding on the job:

  • A relevant diploma from an accredited high school with a completed application package
  • A completed registration with a valid Pharmacy Technical Certificate
  • Ability to document or carry out assessment using computer software skills
  • Ability to perform basic arithmetic and fundamental aspects of Algebra
  • Exceptional skills in the use of medical abbreviations, terminologies and sufficient skills in responding to telephone calls
  • General mastery of basic chemistry.

Posted on March 19, 2015

Customer Service Leader Job Description Example

Customer Service Leader job description, duties, tasks, and responsibilities

Customer Service Leaders manage a team of customer service workers. Image source:

Customer Service Leader Job Description Example

What Does a Customer Service Leader Do?

A customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers.

The job description of the customer service leader is to motivate, coach, inspire, train and direct the customer service team on the best ways and approach to relate to customers as they attend to their needs.

As a departmental leader, he/she assists management with hiring new customer service staff to the organization by making use of his/her expertise to evaluate prospective staff competence and capability in handling customer inquiries and needs.

In order to ensure a professional approach in dealings with clients, the leader creates and implements effective mode of operation in line with the organization objective to ensure that team members stay focused in administering their duties.

Customer service leaders create conducive working environment for other team members in order for them to work without duress, bringing their best to the table to achieve maximum results.

They make sure that their salaries, allowance and benefits are paid in due course to make them psychological fit as their mood can affect the way they attend to customers.

Customer Service Leader Job Description Example

Given below is a job description example for the position of customer service leader, consisting of important duties, tasks, and responsibilities, which can also be used in preparing a resume for seeking employment for the post:

  • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Create better modes of operations to make customer service easier for both team members and customers
  • Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
  • Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
  • Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting
  • Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
  • Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
  • Step in to attend to customers that are proving difficult to team members and resolve their complaints
  • Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
  • Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
  • Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.

Requirements – Knowledge, Skills, and Abilities for the Customer Service Leader Position

The skills, duties and other attributes required to excel as customer service leader include the following:

  • Showcase good leadership skills to carry team members along
  • Excellent skills for communicating and relating with both staff members and customers
  • Good interpersonal skills to create a cordial relationship with team members
  • Ability to multitask
  • Have good temperate to handle disputes and emergencies
  • Must be result oriented.

Posted on March 19, 2015