Working for AAA: Employment, Careers, and Jobs

By | August 17, 2023
Working for AAA
American Automobile Association is a federation of affiliated motor clubs with presence in the United States and Canada. Image source:

Working for AAA: Employment, Careers, and Jobs

Are you looking to start a career with the American Automobile Association (AAA) and need to learn about jobs, employment, and other career related issues about working for the organization? This post will be helpful to you if you answered yes.

So, continue reading:

AAA Company Overview

The American Automobile Association, AAA, was established in1902 with less than 1,500 members from nine motor clubs in the United States and Canada.

It is a non-profit and fully tax-paying corporation that serves as a federation of affiliated motor clubs with more than 1,100 offices in the U.S. and Canada, and it offers personal service through its network of more than 40,000 full-time employees.

The company pays annual dues of $48 to $96 to new primary members and $21 to $51to new associate member.

AAA Roadside Assistance

AAA Roadside Assistance was created to help members when the vehicle they are driving or riding in becomes disabled.

Services that fall within the provisions of the AAA membership attract no additional charges.

The application of AAA’s basic no-charge service regards no distance and includes towing for up to three miles in any direction from the point of disablement or back to the responding station.

Towing charges beyond the free towing mileage limit are consistent with local commercial rates and set by AAA clubs and are consistent with local commercial rates.

AAA Battery Service

The mobile AAA Battery Service has been meeting the needs of today’s busy individuals since 1997 by providing battery boosting, delivery and installation at home, work, or another suitable location according to the member’s choice.

Assessing the vehicle charging system, boosting, and/or replacement service are some of the services that are available.

This service has been made a popular roadside solution that is available in nearly all AAA and CAA club territories by a three-year free replacement warranty and exclusive AAA member pricing.

AAA has a solution for every member, whether at the roadside or at one of their more than 8,000 Approved Auto Repair facilities.

AAA Super Number

This is a 24/7 multi-functional call center with a group of professional counselors trained to handle member calls.
Members can receive emergency road service by making one toll-free telephone call to 800-AAA-HELP whether traveling in the United States or Canada

Emergency Check and Credit Acceptance

A member’s personal check, debit, or credit card, up to $250, for payment of emergency service is accepted by AAA’s emergency road service providers.

AAA Approved Auto Repair

High-quality auto repair facilities that employ trained technicians who are properly equipped to service modern vehicles are identified, investigated, and certified by the Approved Auto Repair program.

These approved shops go after professional business practices that support their long term viability, and they must maintain customer satisfaction ratings of 90 percent or better.

AAA representatives visit and inspect each AAA Approved Auto Repair shop quarterly in order to be sure of the ongoing quality of the network. There are about 7,000 AAA-approved shops across the U.S. and Canada, with full-service mechanical repair businesses accessible in all areas.

AAA/CAA Travel Agencies

AAA is the largest leisure travel organization in North America with more than 1,000 accredited, full-service AAA travel agency offices located in the U.S. and Canada to serve members and the public. At, AAA Travel services are also accessible via the Internet.

Some of the available travel services include the sale of domestic and international air and rail tickets; cruise vacations; escorted tours and independent package tour arrangements; hotel and car rental reservations; and a variety of travel insurance programs.

Also available at most AAA offices are passport photo services and international driving permits, which also can help members obtain passports and visas.

AAA Insurance

In order to meet the needs of AAA members, AAA offers auto, home, life, and a variety of other insurance products.
Nearly all the clubs operate full service insurance agencies, with many offering products from insurance companies owned and operated specifically for AAA members.

Why Work for AAA?

If you have an interest in building a career in the automobile industry, American Automobile Association (AAA) could be the right choice for you.

At AAA, there are many challenges you can face and knowing how to conquer them is a great advantage to your career job.

There are a lot of things to enjoy and endure at AAA. If you can patiently walk through the stress your job brings, then you have a better chance of attaining a greater height of success.

Workers at AAA are people of character who are provided with a job in a strong, dynamic company that values initiative and good ideas.

Seeking employment at AAA is the best and fastest way to a career, and you can begin at AAA AUTO in entry-level jobs and develop further to professionalism within just a few years. You can possibly be promoted to more responsible positions as time goes on.

Another advantage of working at AAA AUTO is that the entire business has wonderful prospects for the future, and this will provide job stability because high quality, affordable used cars will still be in demand in years to come, and this is one of the most important criteria among job applicants today.

Therefore, if you are interested in working at AAA AUTO, you have made a good choice to work an attractive job with the biggest used car dealer in Central Europe.

AAA Careers and Jobs

It doesn’t matter whether you are starting out or just want to take your career to another level, AAA offers exceptional opportunities in areas such as sales, customer service/call centers, customer service/branch offices, claims & underwriting, and corporate/technology.

AAA offers many exciting careers for sales professionals to explore with a wide range of products and services.

They offer a wealth of sales opportunities, including (but not limited to) auto insurance, life insurance, home insurance, travel agency, and membership.

It’s easy to share your passion for their services and offer the best solutions to their members, with the strong reputation of the brand, and their robust suite of products at your side.

AAA also offers paid training, licensing, an entrepreneurial environment, and a consistent spirit of ongoing support.

Customer Service/Call Centers

At AAA call centers, the goal is to deliver the legendary service their members have come to know and trust. These call center services include Roadside Assistance, customer service for insurance, membership, assistance on travel-related requests, and more.

There is a group of dedicated professionals who fulfill member needs on a daily basis ready to work with you.
You will surely enjoy extensive training, continuous mentorship and, best of all, a truly collaborative atmosphere.

Customer Service/Branch Offices

AAA members are helped to meet their various needs. They can be helped with plans for a dream vacation through AAA travel agency, teaching teens how to drive, or helping them to buy a car or find a nearby AAA Approved Auto Repair facility.

You may possibly build face-to-face relationships with members at one of the branch locations of AAA. AAA provides continuous support for your success through training to help you develop your expertise, so that you can explore new challenges within the organization.

Claims & Underwriting

Your focus and commitment to be there for the members of AAA in their time of need is the cornerstone of the company’s brand.

Pursue opportunities in supporting AAA many insurance products and services, including auto, home, and boat.
They provide you with unique opportunities to advance your skills and expertise to take your career to new heights.


From the moment you join the dynamic corporate team of AAA Company, you’ll be making a positive impact together with your team members.

Your role ensures that every action AAA takes truly benefits their members whether you choose marketing, legal, information systems, or any other career area.

Their lineup of training classes will build your skills and allow you to grow your career across their organization.

AAA Training and Development Programs

At AAA, training and development programs are made to be fun and participatory, and a firm focus is maintained to achieve the results which matter to your organization.

Learning and development are viewed as the outcome of interaction between your team and the facilitators at AAA.

There are staffs that work at a variety of levels, from front line sales personnel to key management roles.

AAA focuses on a model that incorporates three distinct elements. These three elements include Pre-training, delivery of training, and post training.

The following are the three elements of training at AAA:


At this stage, the staff of AAA spends time knowing your organization, your people, what is important to you, and how they can best assist you to achieve your goals.

The specialists will conduct a pre-training needs assessment, to make sure you don’t waste any resources on delivering programs that don’t truly fit your needs.

The professional development solutions are tailored to suit your organization and your budget. All of the training is objective based. Specific learning outcomes are identified and achieved.

Also included are examples, demonstrations, role plays, case studies, and a range of creative learning activities relevant to your industry and employees.

Delivery of Training

AAA’s participatory training methods ensure that all trainees play an active role, learning to work collaboratively and finding solutions to workplace challenges. All the attending staff members are expected to be lively in the training.

AAA will provide instructional training, drawing on proven techniques from your industry and your own organization where a gap in knowledge or skills is identified.

They also create experiences of practical applications which your team can use in the workplace.

Where changes in behaviors and attitudes are required, they focus on helping your people to leverage existing knowledge, strengths, and capabilities to raise performance and react to challenges.

The instructional model includes the development of specific post-training action points and personal development schemes to create a personal commitment to action and development in each of your team members.

Post Training

AAA will continue to work with you and your staff on strategies to support the transfer of new skills and behaviors into the workplace, and to assess how each trainee has acted upon their action scheme.

This is in addition to providing training evaluations and reporting after the training.

They will help your team to apply their learning and skills from the training sessions in their work through refresher training sessions, group work and projects, workplace learning activities, and more.

Student Internship Program and Recruitment Process

Interning at AAA provides you with real-world experience, where you will work in a professional atmosphere, interact with diverse associates, share your ideas and get paid. You will be offered the opportunity to work on special projects and learn about new products.

Requirements of AAA internship program include:

  • Enrollment in school part-time or full-time and be working towards earning your Bachelor’s or Associate’s degree.
  • Possession of minimum 3.0 GPA.
  • Willingness to work 15 hours per week. Schedule is flexible around your classes.
  • Possession of leadership potential, analytical skills, interpersonal effectiveness, and excellent written and oral communication skills.

To qualify as AAA intern, you are expected to show proof of academic excellence, technical excellence, and other qualities your job entails.

Benefits Being an Intern at AAA

You are given the opportunity as an intern to handle challenging and meaningful projects which directly impact the company’s business.

This gives you a sense of accomplishment, and you are given the opportunity to reach senior leadership each day and learn from the best people in the industry and grow your career.

The AAA internship program provides participants important opportunity for career development, and offers them targeted training and chance to be part of a global community and to develop their own networks that can become very helpful for their career in years to come.

The program also offers interns invaluable leadership training and great benefits that enable them to excel in every area of their lives.

During time of employment, AAA interns have the opportunity to buy products from company at a discount and receive pay for holidays recognized by company.

AAA Corporate Culture and Values

For over a century, AAA has remained focused on providing valuable products and legendary service to its members, and you are welcome to be part of this tradition of service.

AAA has a culture of giving their millions of members a world-class service, and being committed to exceeding its members’ expectations and earning their trust for over 100 years.

Joining AAA means helping make members’ lives easier by being by their side every day or helping members at the side of the road.

Member-only discounts such as auto, home, and life insurance; automotive products; and travel services are just a few of the many sides of AAA that you’ll discover when you grow your career with AAA, the legendary Roadside
Assistance that is being recognized worldwide.

As an AAA employee, you’ll have access to the resources and confidence that can enable you to become a legendary service employee.

AAA further has a culture of creating members for life by exceeding the expectations of its members through valuable products and legendary service. The entire members of AAA are united by this common mission of helping its members.

AAA Job Application – How to Start a Career

Starting a career with AAA takes some procedures which you must follow for you to achieve your aim at the company.
There are some requirements you need to bring for you to be eligible for a position at AAA.

Qualifications Required:

Below are qualifications required for a post at AAA:

  • 4 year degree or commensurate experience
  • Technical experience
  • Analytical and critical thinking skills
  • Strong communication skills as well as excellent interpersonal skills, and the ability to effectively lead change.
    The following are what you will do if you become part of AAA:
  • Acquire knowledge of company’s products, services, and functions to perform the responsibilities of assigned job
  • Provide assistance to internal/external clients o enable them to effectively respond to questions and requests, and to resolve problems
  • Review of records, system files, reports, etc. to ensure that accurate information is recorded and/ or assigned
  • Carry out collection of data and preparation of track reports
  • Effectively communicate with others in a work environment and with the public
  • Provide assistance and/or develop reports / presentations / recommendations for management review
  • Carry out duties independent and in a team.

Benefits and Compensation for Working at AAA

The American Automobile Association (AAA) offers a broad range of financial, travel, insurance, and automotive-related solutions and benefits that are spread all over 130 international countries worldwide.

Members of the American Automobile Association also receive exclusive member discounts on travel, entertainment, prescriptions, shopping and AAA services, as part of the benefits.

AAA is committed to investing in its staff members to aid their personal and professional growth.

The company offers competitive salaries and packaged benefits for eligible employees, which include medical coverage, professional development opportunities, paid holidays, paid vacation and sick leave, a 401(k) with employer match, long-term disability insurance, and flexible spending accounts.

Additional benefits include mobile phone, notebook, company car and business travel, potential to earn a company car for sales-segment employees, and special bonuses from participating in company competitions.

Work/Life Balance and Flexibility at AAA

AAA is known to offer benefits that promote work/life balance in areas that will help their workers to maintain a good balance of their careers with other parts of their lives.

Because of this, AAA becomes a good place to pursue a career in the automobile sector across the United States.

There are flexible work preferences that give an opportunity to work flexibly; meaning that you can work full time or part time.

Consider the opportunity to explore more ways you can balance your job with your personal life as you move along with the company.


Working for American Automobile Association (AAA) is a great way to pursue a career, but you need to have the knowledge of the company first for you to be able to make a better decision.

In this post, you are going to improve your knowledge about AAA and what it offers regarding jobs, employment, and career.

Did this post help increase your knowledge about jobs, employment, and career opportunities at AAA? Kindly leave a comment in the box below. You can also share any experience you have working at AAA.

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