USAA Hiring Process: Job Application, Interviews, and Employment

By | July 15, 2023
USAA Hiring Process
The USAA hiring process consists of multiple-choice question assessment tests that candidates need to pass. Image source: CNBC.

This post provides detailed information on the USAA hiring process, including the job application and interviews, to help you to successfully complete it and be hired.

If you are seeking a job with the United Services Automobile Association, USAA, you will be required to successful complete the organization’s hiring process to be employed.

Please, continue reading:

The USAA Hiring Process

The USAA hiring process consists of various stages, including:

USAA Job Application Process

The first step in the USAA hiring process is completing a job application. This can be done online or via paper form. 

The job application consists of several sections:

  • Personal Information
  • Education & Experience
  • Skills & Abilities
  • References
  • Cover Letter
  • Resume.

The cover letter should include your resume and any other relevant information you feel will help you get hired.

If you have a unique skill set that sets you apart from others, then you may want to highlight that in your cover letter.

After submitting your application, you’ll receive an email confirmation with a link to submit your resume.

It’s important to make sure you follow the instructions provided in the email so you’re not rejected before you even apply.

If you’re applying for a specific position, you may also need to complete additional forms such as a background check.

Available Jobs at USAA

Some of the available jobs at USAA include:

  1. Sales Representative
  2. Customer Service Representative
  3. Inside Sales Representative
  4. Marketing Manager
  5. Business Development Executive
  6. Administrative Assistant

USAA Job Assessment Test

The USAA assessment test consists of multiple-choice questions, which are similar to job tasks, problem- solving, work history questionnaire, simulations, and work-style questionnaires.

You must pass the test to move forward in the hiring process.

Tips for Passing USAA Assessment Test

Here are valuable tips to help you prepare for the USAA assessment test:

  1. Read through the job description carefully. Pay attention to how many hours per week are required.
  2. Practice taking tests. Take practice tests until you’ve mastered them.
  3. Review the answers you got wrong. Make note of why you answered incorrectly. Then review the correct answer choices and see where you went wrong.
  4. Use your time wisely. Don’t use too much time answering questions on one part of the test. Move on to another section when you finish answering questions.
  5. Answer all the questions. Be honest and thoughtful.

USAA Interview Process

Once you’ve been selected as a candidate for a particular role, you’ll be invited to participate in an interview.

These interviews vary depending on the type of job you’re interviewing for. Some of the most common types of interviews include:

  1. Phone Interview
  2. Onsite Interview
  3. Video Interview

USAA Phone Interview

Phone interviews usually last between 30 minutes to 1 hour. During the phone interview, the interviewer will ask you general questions regarding your experience, skills, and knowledge.

They might also ask you to describe a situation in which you used those skills.

USAA Onsite Interview

An onsite interview is typically conducted face-to-face and takes from 10 minutes to 2 hours to complete.

During this interview, they will ask you questions regarding your skills, knowledge, and experiences.

They may also give you a scenario or two to demonstrate your ability to perform certain tasks.

USAA Video Interview

A video interview is very similar to an onsite interview. However, instead of conducting the interview in person, they conduct the interview via video chat.

This allows them to view you from different angles. They can also speak directly into your webcam.

Tips for Preparing for USAA Interview

Before attending an interview, it’s best to prepare yourself mentally and physically.

The following are some tips that can help you get ready for your next interview:

  1. Know what to expect. Research the company thoroughly. Find out about their culture, values, and mission statement.
  2. Dress appropriately. If possible, wear clothes that reflect the company’s image. For example, if the company has a uniform, dress accordingly.
  3. Prepare a list of questions. Ask questions related to the position.
  4. Bring copies of your resume.
  5. Do not bring any personal items such as cell phones, pagers, watches, etc.

How Long Does USAA Hiring Process Take?

After the interview, you’ll receive a call from a member of the human resources team. They will let you know whether or not they have made a decision regarding your application.

In addition, they will tell you what steps need to be taken next.

If you were not selected for the position, you’ll receive a letter detailing the reasons why.

You should read through the letter carefully before responding. After reading the letter, make sure you understand the reasoning behind their decision.

If you still feel like there was something missing from your application, follow up with HR by sending a thank you note.

And if you were selected for the position, congratulations! You’ll now begin the onboarding process.

USAA Careers and Jobs

The major careers and jobs available at the United Services Automobile Association include:

  • Customer Service Representative

Description: Provide excellent customer service to members and nonmembers.

Answer incoming calls, transfer calls, take messages, route calls, and provide information to customers.

  • Sales Agent

Description: Sell insurance products and services to members and nonmembers at various locations throughout the United States.

  • Claims Adjuster

Description: Evaluate claims submitted by policyholders and adjust payments based on the severity of the loss.

  • Financial Advisor

Description: Assist members with financial planning and investment advice.

  • Insurance Broker

Description: Negotiate contracts between insurers and agents/brokers.

What to Expect Working at USAA

USAA is an equal opportunity employer committed to diversity in its workforce.

As part of their commitment to diversity, they strive to create an environment where all employees, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other legally protected characteristics, are treated fairly and equally.

Working at USAA offers many benefits including:

  • Competitive pay
  • Flexible schedule
  • Medical coverage
  • 401(k) retirement plan
  • Paid time off
  • Tuition assistance
  • Employee discounts

What Some Employees Dislike about Working at USAA

There are several things that employees have raised concern on but can be improved at USAA. Some of these issues include:

  • Communication skills
  • Lack of training
  • Unorganized work flow
  • Poor management

USAA Company Profile

United Services Automobile Association is a multi-faceted financial services firm that provides goods and services in the areas of insurance, banking, investing, real estate, and retirement.

It provides auto, home and property, life, rental home, health, long-term care, umbrella, motor vehicle, travel, and small business insurance.

Annuities, bank and savings accounts, certificates of deposit, credit cards, mortgage loans, vehicle loans, personal loans, mutual funds, stocks and options, exchange-traded funds, and other investment products are also available.

USAA offers automobile and home buying services, as well as real estate, financial planning, and retirement planning.

These items and services are available to members of the army, air force, navy, marines, coast guard, and National Guard and reserve.

Cadets, military retirees, and their families are also served.

USAA is based in San Antonio, Texas, in the United States.


If you want to work for a company that has a strong reputation, then USAA is the place for you!

They have been around for a long time and continue to grow today.

This guide helps you to learn about the USAA hiring process, to increase your chances of being hired if you are seeking a job with the company.