PetSmart Hiring Process: Job Application, Interviews, and Employment

By | July 15, 2023
PetSmart Hiring Process
The PetSmart hiring process consists of an interview where you may be asked your experience working with animals. Image source: PYMNTS.

This post provides detailed information on the PetSmart hiring process, to help you understand the job application, interview, and other parts of the company’s recruitment process you need to pass through to be employed.

Please, read on:

The PetSmart Hiring Process

The PetSmart recruitment process entails the following stages:

PetSmart Job Application Process

The first step of the PetSmart hiring process is to apply for a position at their company. This is done through an online form on the website.

You should fill out all the information asked for by the employer. Make sure you include your resume and any other documents or materials that may be required.

Once you have submitted your application, it will be reviewed within 24 hours by the human resources department.

You will receive an email notification from them if they accept your application, and then move to the next level in the PetSmart hiring process.

If the human resources team rejects your application, there are several reasons why they might do so.

They may not find enough information about you in your application. They may think you don’t meet the minimum requirements for the position.

Or maybe they just want to see more applications before making a decision. Whatever the reason, if you get rejected, don’t worry, you can always find other companies that may accept you.

Available jobs at PetSmart

Available positions at PetSmart vary depending on the location of the store. Some stores offer full time positions while others only hire part time employees.

Most stores also require applicants to pass a drug test before being hired. These positions include:

  1. Store Manager
  2. Sales Associate
  3. Customer Service Representative
  4. Stockroom Worker
  5. Assistant Manager
  6. Warehouse Worker
  7. Delivery Driver
  8. Maintenance Worker
  9. Veterinary Technician
  10. Dog Grooming Specialist

PetSmart Interview Process

Once you have been accepted into the PetSmart hiring process, you will receive a call from the human resources department asking you to come in for an interview.

These interviews usually last between 30 minutes to one hour. During these interviews, the HR representative will ask you questions related to the position.

For example, he/she will ask you about your experience working with animals, how well you handle stress, etc.

Tips for Passing the PetSmart Interview

Here are useful tips to help you pass the PetSmart interview:

  1. Prepare yourself for the interview.

Know what you are going to talk about during the interview. Think about the things that you know about the position and the company, PetSmart.

Convey a list of the main points you want to make. Read up on the PetSmart’s history and products.

This way, you will sound knowledgeable when talking about the company and the position.

2. Dress appropriately.

While casual clothing is acceptable, dress professionally. Wear clothes that fit well and look clean.

Avoid wearing anything too revealing. Also, avoid wearing perfume or cologne because it could distract the interviewer.

3. Be prepared for unexpected questions.

During the interview, the human resources representative may ask you questions that you weren’t expecting.

He/she may also ask you about something that was said during the previous interview. Don’t panic, stay calm and give your answers to the questions honestly.

4. Smile.

Smiling makes people feel good and it helps you appear friendly and approachable. It will also help you relax and focus better during the interview.

5. Speak clearly.

Speak slowly and clearly. Do not mumble or stutter. Clear your throat before speaking. And try not to speak too fast.

Slow down and take time to formulate each sentence.

6. Answer the question directly.

When answering a question, give specific details about your experience. Focus on the positive aspects of your work experience rather than focusing on the negative ones.

PetSmart Interview Questions and Answers

Here are sample PetSmart interview questions (and answers) to help you better prepare for a job interview with the company:

  1. Tell me about yourself? 

A hardworking individual who has a strong desire to succeed and learn new skills.

I enjoy helping customers find the right product for their pets.

Interacting with animals and learning new information is something important to me.

2. What do you view as your best strengths?

My ability to communicate effectively with others is one of my strongest skills.

I have great attention to detail and ability to multitask, as well as willingness to learn new skills and adapt to change.

3. How did you get your start in this industry?

I began volunteering at a local animal shelter while attending college.

After graduation, I worked as a veterinary technician for several years. I then decided to pursue a career in sales.

4. Why should PetSmart hire you?

I have a proven track record of success in customer service positions and driven and keen to master new skills.

Excellent communication skills and ease to relate to customers are also qualities that I have.

I am willing to put in the extra effort needed to achieve goals.

5. What are your long term career objectives?

To become a manager within the pet industry is what I’m working to be in the nearest future.

How Long Does PetSmart Hiring Process Take?

After a successful interview, you will hear back from the human resources department within 2 weeks.

The person conducting the interview will contact you by phone or email. If they decide to offer you the job, they will let you know via email.

They may also send you an official letter stating that you were offered the position. You must accept the job offer within 7 days of receiving the letter.

Major Petsmart Careers and Jobs

Some of the major careers and jobs available at PetSmart include:

  • Pet Store Manager

Description: As a pet store manager, you will manage the day-to-day operations of a store location. This includes overseeing all areas of the store including merchandise selection, inventory control, pricing, and employee training. 

  • Sales Associate

Description: As a sales associate, you will assist customers with selecting products based on their needs. You will answer questions and provide assistance when necessary. 

  • Customer Service Representative

Description: As a customer service representative, you will greet customers and help them select items based on their needs. 

  • Assistant Manager

Description: As an assistant manager, you will oversee other managers and employees working under you. Your responsibilities will include supervising the daily activities of the team members, ensuring that work is completed according to established procedures, and resolving any problems that arise. 

  • Store Manager

Description: As a store manager, you will oversee the daily operations of a store location, including managing staff, scheduling shifts, and ordering supplies. 

What to Expect Working at Petsmart

There are great benefits associated with working at Petsmart. Some of these include:

  • 401(k) Retirement Plan
  • Medical Insurance through the Petsmart Employee Benefit Plans (PETSMOVE)
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance

What some Employees Dislike about Working at PetSmart

Here are some the things some employees dislike about working at PetSmart:

  • Long hours
  • Low pay
  • Inadequate training
  • Poor management
  • Lack of advancement opportunities

PetSmart Company Profile

Founded in 1986 by Jim and Janice Dougherty, PetSmart opened its first two stores in 1987 in Phoenix, Arizona as warehouse-style stores selling pet food in bulk at discounted costs.

In 1989, the firm changed its name to PETsMART and began a long-term move away from visually unattractive inexpensive warehouse shops to beautiful storefronts that sold pet food and supplies and offered services like grooming, adoption events, and doctor visits.

In 1993, the firm went public through an IPO and expanded its countrywide presence as well as the variety of goods and services it provided.

PetSmart is a privately held American pet retail business that sells pet supplies, services, and small creatures.

PetSmart is the largest pet firm in North America and has over 1,650 locations in the United States, Canada, and Puerto Rico in the year 2020.

Its retail locations sell pet food, supplies, accessories, and small pets. Grooming, dog daycare, dog and cat boarding, veterinary treatment through in-store third-party clinics and dog training are also available.


This post is helpful to individuals looking for employment with PetSmart. They will learn all they need to know about the company’s hiring process, including what the interview entails and how to prepare for it, and be in a better position to be hired.