The job of medical receptionists comes with some responsibilities, and for these to be executed well, the receptionist must possess a good number of skills to enable them to perform their duties effectively, toward the successful operation of the medical facility.
These skills can also be used in making a resume for the position of medical receptionist, especially in completing the skills or core competence section of resumes.
The top 15 skills needed to succeed as a medical receptionist include the following:
1. Customer service skills
As a front desk person, attending to patients and clients is one of the duties of the Medical Receptionist. Excellent knowledge of customer service is required to be able to render services to clients in a professional manner
2. Interpersonal skills
Having the ability to interact with people on a one on one basis helps in getting the job done. With interpersonal skills, the receptionist is able to relate with clients effortlessly.
3. Communication skills
For one whose job is people oriented, the need for excellent communication skills goes without saying, as it creates free flow of giving and receiving information, and fosters understanding.
4. Multitasking skills
In the medical work environment, there can be a lot of things on the desk at a given time, which requires attention. Rather than getting overwhelmed, the receptionist will need to device a way of doing multiple tasks together simultaneously to get more assignments done and keep the office running smoothly.
There’s just so much one person can do at a time, and the receptionist in a medical facility must be able to understand this, otherwise he/she may leave out important tasks undone, which could cause serious dislocation to the activities of the office.
Therefore, the receptionist must be able to prioritize tasks and get them done based on their level of importance.
6. Organizational skills
Keeping things in check is important to maintain orderliness in the clinic. While there are many tasks to be done, the receptionist must ensure that the reception area is properly organized and isn’t over crowded as they direct patients and clients to maintain a queue while they sort things out.
7. Technical skills
The receptionist must be able to operate certain technical appliances like the telephone and computer, which are used on the job.
8. Computer skills
The computer is an important device used by most receptionists, including those working in medical offices. Therefore, the receptionist must be able to operate basic computer software programs like Microsoft Word, Excel, and Outlook.
9. Problem solving skills
One of a medical receptionist’s major responsibilities is to attend to inquiries and complaints from patients and visitors regarding the services in the clinic.
To be able to handle this task effectively, the receptionist needs to have the ability to provide solutions to problems.
In working with doctors and other medical personnel, the receptionist must be diligent in making available all necessary documents and files as at when needed, thereby making the job of the doctor easier.
11. Time management skills
While attending to patients and processing their documents to see the doctor, it is important to be as fast as possible in order not to keep them waiting for too long.
The receptionist needs to have good skills for managing time so that they can attend to patients and clients as quickly as possible.
12. Record keeping
The receptionist must be able to effectively collect patients’ information as part of clinic procedures for record keeping and future reference.
13. Working under pressure
Sometimes, the job of the receptionist in a medical office can be overwhelming, with lots of patients to attend to and documents to process for doctor’s use.
The receptionist must therefore be someone with the ability to work under pressure to get the job done.
14. Attention to detail
Working with medical professionals requires the ability to listen to instructions on procedures and follow them to the letter, to avoid mistakes or errors.
15. Anger management skills
Dealing with different kinds of people on a daily basis, some of whom may prove difficult, requires the receptionist to be someone who can keep calm in the face of pressing situations.
Customer service can either make or mar development in an establishment as it affects client treatment and operations.
A medical receptionist with the skills listed above is every employer’s delight as they are bound to make positive contributions to the organization, and that’s why they should also be stated in your resume.
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