If you are looking to be interviewed for a cashier position in the nearest future, it is important to know the questions you may likely be asked before going for the interview.
Having the knowledge of the likely cashier interview questions that you will likely face will enable you to prepare effectively for the interview and give an impressive performance, which will boost your chances of getting the cashiering job that you desire.
Please, read on:
What Do Interviewers Look for in a Cashier?
Interviewers will usually look for a person with good customer service, communication skills, and the ability to multitask.
A reliable cashier is also always appreciated. Great customer service skills can be obtained through prior work experience or even by volunteering at a non-profit.
Be sure to show your enthusiasm and knowledge about the company through your resume and cover letter as well as during the interview!
Showing that you care is key to getting hired. Dress appropriately for an interview and be prepared with questions to ask at the end.
10 Most Common Cashier Interview Questions and Answers
Here are typical interview questions that you may be expected to answer if you applying for the post of a cashier:
- Tell us one of your strengths
Answer: Enhanced customer service skills through leadership roles in college activities and working with customers at a retail store.
- What are your weaknesses?
Answer: I am a perfectionist and often take on more tasks than I can handle. This is my weakness.
- What is the most difficult situation you have had to handle on the job and how did you react?
Answer: I remember a situation where my supervisor was being publicly abusive towards me for something that I wasn’t at fault on.
The abuse made things worse, so I later went up to him after the dust settled and clearly communicated what happened; then he apologized – a similar incident never repeated again.
- How do you deal with an irate custom
Answer: I try to stay calm and collected – I don’t get emotional or defensive. I acknowledge their anger (so they feel like they are being heard) by listening respectfully, asking what would help them feel better, and calmly responding to questions or concerns until they no longer seem mad or irritable.
- Why should we hire you?
I am a person with good customer service, communication skills, and the ability to multitask.
I can be dependable to complete my tasks and responsibilities.
- Why are you leaving your current job?
Answer: I am leaving my current job because I am ready for a new challenge.
- Describe yourself in three words.
Answer: I am:
8. Can you tell me a time when you messed up on the job and how did it affect everyone involved?
Answer: One time that I messed up on the job was when I missed a customer’s order. The customer ended up waiting at the counter for 10 minutes before they got called.
The staff started to yell at me and my boss had to come out. Thankfully, I apologized and everything got sorted out without too much trouble.
However, the next day everyone was really mean toward me so it made me feel really bad.
- How do you think your education is relevant to this position?
Answer: Knowledge and skills obtained at university level, like: outlining and structuring briefs and reports; drafting and finalising correspondence, letters and other documents; critical thinking; identifying assumptions; creating models; communicating to a variety of audiences are relevant.
This knowledge can be successfully applied to efficiently processing documents such as receipts; to accurately calculate cost/sale price per item or totaled amount for order per customer.
Also obtained is confidence dealing with figures manually through basic arithmetic operations without calculator/computer assistance.
I believe that is relevant, especially in today’s market where online shopping is propagating.
- Give me two examples of being creative.
- Creating cool videos of my dog on YouTube
- Coming up with a costume idea for my baby sister.
Other Sample Cashier Interview Questions by Category
Here are other major interview questions for a cashier job that you might be asked in an interview for the job:
Sample Behavioral Interview Questions for Cashier Position
- Tell me about a time when you were able to successfully communicate with people who didn’t share your native language.
- What is the most difficult aspect of your job that you wish someone else would do?
- Describe the perfect customer for our business.
- How has your previous employment experience helped you in this position?
- Tell me about an accomplishment which required persistence and collaboration within a team.
Sample Case Interview Questions for Cashier Position
- Would you rather have 20 customers each day for 10 minutes, or 10 customers each day for 2 hours?
- What is the difference between safety deposit boxes and safety vaults?
- How would you deal with an angry customer if they are refusing to be helped by another cashier?
- What are your strengths in this position?
- Who are some of the company’s biggest competitors, both in our industry and outside of it?
Sample Competency Based Interview Questions for Cashier Position
- What makes you the best candidate for this job?
- How would you manage inventory in the store if it were unbalanced?
- What is your goal in the cashier job interview?
- Why are you qualified for this position?
- How much education have you had in this area of work?
Sample Problem-solving Interview Questions for Cashier Position
- What’s your favorite candy?
- When was the last time you were stuck in traffic for more than an hour?
- How did you handle a customer complaint?
- Do you have experience being the only staff member on shift, with no backup available during peak hours or other periods of heavy demand?
- What would you do if you saw someone stealing from the store?
- Do you know what to do if we get robbed, and how to handle police who come in during an incident?
Sample Situational Interview Questions for Cashier Position
- What would you do if a customer was rude to you?
- What is your favorite part about being a cashier for this company?
- How will you save money at my store?
- What have been your most challenging experiences in the past year?
- Why are retail jobs important to society today, and why does this position interest you specifically?
Sample Communication Skills Interview Questions for Cashier Position
- Why did you decide to be a cashier?
- What is your greatest achievement so far?
- What is the best and worst thing about being a cashier?
- How do you keep up with customer demands while staying on task?
- What will it take for someone to earn your respect.
Sample Interpersonal Skills Interview Questions for Cashier Position
- Are you capable of working with difficult people?
- If a customer is angry or dissatisfied, how do you try to resolve the issue?
- Would you prefer to work in a team or alone?
- How do you handle stressful situations?
- Are you able to give directions easily without the need of detailed maps or written instructions?
Sample Company Culture Interview Questions for Cashier Position
- What is your idea of a good time outside of work?
- What do you typically dress like on a day off?
- Who would you prefer to be stuck in an elevator with: Bob from accounting, or the CEO?
- Do you classify yourself an introvert or extrovert?
- Do you have any allergies we should know about before hiring you for this job?
Sample Finance Interview Questions for Cashier Position
- What is your favorite part about working as a cashier?
- How would you deal with angry customers who want to return their items?
- Explain one of your most memorable experiences in customer service.
- Tell me about an instance where someone was unhappy with the service they received and how you fixed it.
- Why do you think people would like to work as cashiers at our company?
Cashier Interview Success Tips
Here are valuable tips to help you excel in answering the questions that will be put to you in an interview for a cashier job:
- Know the policies of the company you are interviewing for.
- Have an understanding of the company’s products or/and services.
- Be able to accurately calculate sales tax for any item sold.
- Have a strong working knowledge of English.
- Have a friendly personality.
- Be able to work in a team and as an individual.
Interviewing for a cashier position can be an intimidating process. To give yourself the best chance of getting hired, it is crucial that you learn of the interview questions early and prepare ahead of time with them.
You should review the likely cashier interview questions and craft answers in advance.
Prepare responses so they sound natural when spoken aloud!
The more prepared you are, the better off you’ll be come interview day!