This post provides detailed information on the Sitel hiring process, including the job application and interview requirements candidates will need to meet to be hired at the company, as well as the various career opportunities available at Sitel.
Sitel Hiring Process
The Sitel hiring process consists of the following stages:
Job Application Process
To get hired at Sitel, the first step is to create a profile on the sitel website. It is a large site which consists of an application form and a variety of job opportunity details.
The typical application form includes your name, email address, contact information and some personal details such as gender, education and career history.
In addition, you can upload your resume and other documents to complete the application process.
The next step is to attend live sessions in order to get pre-screened for the interview. The interview is held at the head office in Miami.
Job Assessment Test
Aptitude tests that assess cognitive ability may be administered to candidates. These examinations assess a person’s mathematical, linguistic, and logical thinking abilities.
Typing tests, for example, are used to determine how quickly and accurately an individual can type in a particular length of time.
Sitel examines candidates’ performance in terms of customer service abilities in particular, because many employees contact with customers on a daily basis.
Customer service evaluation assessments may be combined with a role-playing activity.
Tips for Passing Sitel Assessment Test
Here are some tips you can use in preparing for and passing the Sitel assessment test:
- Familiarize yourself with all of the job description information.
- Keep looking on their website for updates regarding assessment tests.
- Prepare with some sample test questions and practice with a friend or alone by discussing with each other.
- Do not attempt to memorize every single possible response to every question, but understand what kind of answer you are being asked for (e.g., if you’re given a math question, think about what kind of math).
- Understand that Sitel tests for no more than one standard deviation of difficulty above the mean (i.e., if everyone does this test with an average score of 100, people who score 110 are considered unusually good).
- Do not get discouraged if you don’t do well on the assessment; do not allow yourself to think that you will be rejected based on numerical scores.
- Keep in mind that these tests are meant for assessment and getting an interview; they are not a guarantee of employment.
Sitel Interview Process
The interview is usually held at the head office in Miami. The interview usually lasts for two or two and half hours and consists of several sections, including a phone screening and one-on-one questions with Sitel representative.
Sitel representative will ask you various questions about yourself, such as your background, skills and professional experiences.
They will make you complete a simulation exercise before your actual interview to test your abilities.
- Phone Screening
The phone screening is similar to the Sitel assessment test where company representative will ask you series of questions.
The interview just goes in more depth than the general interview. At the end of phone screening, it is important to know that it may be the first step in many people’s job search.
If you are not hired after the phone screening, you will have to wait up to 60 days before getting an offer letter.
You might also be asked to complete a Sitel assessment test before your interview.
- On-site Interview
Sitel on-site interview is a face-to-face interview. At the interview, the interviewer will ask you questions about yourself and Sitel.
They will also test your ability of making any kind of decision in a real time scenario, such as dealing with customer on the phone or applying for an assignment in HR.
If you get passed the interview, you will receive an offer letter at 30 days from the interview date.
How Long Does Sitel Hiring Process Take?
According to Glassdoor, the recruiting process at Sitel Group takes an average of 11 days when 734 user-submitted interviews across all job categories are taken into account.
Candidates applying for customer service representative positions had the shortest hiring process (on average 8 days), while candidates applying for technical support jobs had the longest hiring process (on average 16 days) (on average 12 days).
Major Sitel Careers and Jobs
Here are some of the major careers and jobs available at Sitel:
- Systems Analyst
Description: Systems Analyst support and maintain the process flow for all processes for SR.
They ensure that reports are produced according to the company’s format. They also ensure that any change from the 3rd party database is reflected properly and data integrity is maintained.
A systems analyst works closely with project and process managers in developing various projects and system integration.
- Technical Support Agent
Description: The Technical Support Agent will work at the call center taking calls from clients.
They will be responsible for troubleshooting and helping clients solve technical problems.
Their job entails providing customers with the highest level of technical support and solving issues promptly.
- Account Executive
Description: An Account Executive sells a product or services to potential and existing clients.
The main responsibility of an account executive is to increase sales and business revenue by selling Sitel’s products and services.
An account executive usually works on a team that focuses on finding new business or growing existing business.
- Customer Service Representative
Description: Customer Service Representatives (CSRs) take requests from customers and answer questions about Sitel products and services.
CSRs are responsible for helping customers with technical support issues over the phone or online chat.
What to Expect Working at Sitel
Sitel offers benefits like, PTO (paid time off) and FSA (Flexible spending accounts), Health & Dental Insurance and 401k.
Sitel also has a learning portal which offers self-service resources and instructional videos to assist employees.
Overall, Sitel is an excellent company to work for around the globe, with a good culture of growth, opportunities and providing employees with great advancement opportunities.
What Employees Dislike about Working at Sitel
Here is what some employees said about working at Sitel they found not to be so pleasant:
- Low Pay
Working at Sitel offers a low wage, which can be seen from Glassdoor that Sitel has an average of $13 per hour, which is not enough for employees to survive in the high cost of living areas.
This is especially true for employees who live in states like California and Nevada where the cost of living is much higher than most states.
Employees who work on a call center need to meet certain sales goals to receive commission but even if they do, their pay will still be low.
- Long Hours
Workers at Sitel sometimes have a lot of hours to work, especially in the case of CSRs. You may get more hours of work than you want, it’s called mandatory overtime.
Sitel Company Profile
Sitel Group is a privately held contact center firm based in Miami, Florida. It provides huge corporations with outsourced sales, technical support, customer service, and other business functions. The corporation employed 160,000 people in 2017 and generated $2.2 billion in revenue in 2020.
Sitel began as a United Technologies company before being purchased by then-President James Lynch in 1985.
It swiftly expanded and became the first telemarketing company to go public in 1995.
In 2001, financial difficulties forced layoffs and reorganization. Sitel was delisted from the NASDAQ by its principal owner, Onex Corporation, in 2007.
The company was purchased by Group Acticall, the current owner and operator, in 2015.
Group Acticall, located in France and formed in 1995 by Laurent Uberti and Olivier Camino, purchased Sitel in 2015 for $850 million.
Sitel paid $2.2 billion for Sykes Enterprises, a public customer service firm, in August 2021.
Sitel and Sykes completely merged in March 2023 to become Foundever.
Sitel is a good place to work for people who want to start their career in sales and customer service.
The only downside is low pay that can be fixed by getting promotions, earning commission or working extra hours.
This post has provided all you need to know about the hiring process at Sitel, which is now known as Foundever after its merger with Sykes in 2023.
Please note: The Sitel Group is now known as Foundever after the company completed its merger with Sykes in 2023.