This post provides detailed information on the dining room manager job description, including the key duties, tasks, and responsibilities they commonly perform.
It also highlights the major requirements that you may be expected to meet to be hired for the dining room manager role by most recruiters/employers.
What Does a Dinning Room Manager Do?
A dining room manager is responsible for overseeing the operations of restaurants and other dining settings or establishments.
He/she (who can in some cases be referred to as a food service manager) has a job description that normally entails making sure that all operations within the dining setting run as smoothly as possible.
In making sure that this (operations occurring smoothly) happens, the manager is normally involved in activities like supervision of staff, overseeing of food preparation, general management of the establishment’s budget, and even customer service and/or relations.
Due to the busy nature of this sort of job setting or establishment, the dining room manager is always busy.
His/her role involves overseeing or making sure that customers are well attended to right from when they walk in, to when they pay their bills and leave.
The dining room manager is saddled with the responsibility of scheduling work shifts for employees, taking into cognizance their personal commitments, as well as what it entails to function effectively during busier periods.
His/her work description also entails supervising workers (usually waiters/waitresses and even chefs in some cases) within the establishment.
He/she makes sure that these workers arrive on time for their various duties and then gives them a summary of what to expect during their work period (shift).
It is the duty of the manager in charge of dining rooms to make sure that when new employees are hired, they are well trained on restaurant policies and procedures.
In the case of new employees, the manager also serves as the go-to person whenever they (the new employees) experience any difficulty in handling an order.
Dining room managers also have administrative duties like working closely with store managers to ensure that they are in line with the restaurant’s/establishment’s budget.
They file reports on a routine basis and report/record daily sales.
It is also their responsibility to inform store managers of supplies that are diminishing and need to be replaced.
The most important part of a dining room manager’s job is making sure that customers are satisfied with the kind of services that they received.
The manager usually checks on customers from time to time (usually during and after meals) to make sure they are not in need of anything.
In the case of customers laying any complaints concerning any issue, the manager usually wades in to solve the problem as quickly as possible, and to apologize for the mix-up.
Dining Room Manager Job Description Example/Sample/Template
Dining room managers perform various functions in making sure that their restaurant/establishment runs smoothly.
Highlighted in the job description example below are common tasks, duties, and responsibilities associated with the dining room manager role:
- Monitor every form of service that is being rendered to customers within the restaurant/establishment
- Attend to or addresses all customer issues, and maintain customer satisfaction at all times
- Make sure that workers adhere to the restaurant’s/establishment’s operation and/or service standards
- Oversee inventory of all dining room products and make sure that cash is readily available to make purchases when there is a shortage of needed items
- Help in the recruitment and training of suitable employees within the restaurant/establishment
- Make sure that a clean and healthy dining area is maintained at all times
- Greet and usher in customers to the dining area, and also introduce (or explain if the need arises) all menus to them.
Requirements – Skills, Abilities, and Knowledge – for the Role of a Dining Room Manager
If you are applying for the job of a dining room manager, there are certain requirements you will have to meet to qualify to access it.
Here are the major ones from most employers:
- Excellent communication skills
- Good interpersonal skills and abilities
- Must possess an impressive level of leadership skills and/or qualities
- Must be willing to work as part of a team or even lead a team if the need arises
- Good coordination and organizational qualities
- Good time management skills
- Cleanliness or neatness
- Must understand the rudimentary of customer service and efficient delivery
- Ability to pay attention even to the minutest of details
- A minimum of 3 years relevant work experience as a dining room manager
- A degree in any hospitality-related field or catering would be highly welcome
- Pre-employment assessment tests: The recruitment process for this job may involve passing certain assessment tests before consideration for hiring.
If you are an employer working to hire for the dining room manager position, you will need to make a detailed description of the available job for interested individuals to assess their suitability for the position.
You can apply the sample job description provided in this article in making a comprehensive work description that will help you attract the best qualified people for the role.
The information in this post is also useful to individuals interested in the hospitality career. They will learn all about what dining room managers do, which helps them to be better prepared for the job.