This post provides detailed information on the hiring process at Conduent, including the job application and interview stages candidates need to complete to be employed, as well as the various career opportunities at Conduent.
Conduent Hiring Process
The Conduent hiring process involves the following stages:
Job Application Process
The first thing to do is to create a resume and complete an online application. While you may have already created a resume that includes your work history, this is the time to go through it, remove any old references, and make sure that it is fully up to date.
- Background Check Process
This process will require you to disclose prior drug use and criminal record.
If you have any of these types of records or are not yet eligible for employment due to this type of record, then you will be asked for clarification on the form.
Conduent Assessment Test
Conduent conducts assessment test that lasts up to one-and-a-half hours.
This test will assess your knowledge of business processes and technologies, as well as your problem solving and decision making skills.
Tips for Passing the Conduent Assessment Test
Here are valuable tips to help you score high in the Conduent assessment test:
- Review and practice the test questions before test day
- Do not bring a book or take notes during the test
- Do not rush yourself during the test, take your time and read each question carefully
- Answer every question on this test, even if you think you might not know the answer.
Conduent Interview Process
If you pass the assessment test then Conduent will invite you in for an interview with a member of its management team, often with a senior leader from IT Human Resources or an assigned Recruiter.
There may be an initial phone screening before an on-site interview
- Phone Screening
Typically, there will be phone screening before an on-site interview. During the phone screens, you will be asked questions about your background and experience that are designed to help Conduent understand your potential fit with the company.
- On-site Interview
Once you pass the phone screening, you will have an on-site interview with a member of Conduent’s management team, often with a senior leader from IT Human Resources or an assigned Recruiter.
During the interview, you will typically be asked the following:
- A discussion of your resume and applicable experience.
- Discussion of your prior job history and why you are seeking employment at Conduent.
- Personal history and questions about your values, work ethic, and what you expect to get out of a career at Conduent.
Tips for Passing Conduent Interview
Here are some tips to help you during the Conduent interview:
- Do not be late for your interview.
- Dress up in a business-casual attire, the company’s style is business casual and formal dress is seldom appropriate.
- Prepare thoroughly for the interview, review Conduent’s website and social media accounts, as well as its annual report, to learn more about the company’s corporate culture, who is leading its transformation to digital services, and what they are doing in business development and technology.
- During the interview, make sure that you are following the conversation and adding value to the discussion.
- Be friendly and congenial to your interviewer.
- Learn as much as you can about your company’s culture, values, and mission before your interview so that you will know what to expect on the job.
Conduent Interview Questions and Answers
Here are some sample questions that you can expect in the Conduent Interview:
- What are your strengths?
My strength is I always look for new challenges. I really like to learn and stay current with the trends. I am a very good team player and always think about the company’s best interest. I have learned several software tools in my career, most recently Smarter Balanced Assessment System (SBAC) test and Pearson’s MyLab & Mastering platform. I am very motivated self-starter, hard-worker and reliable.
2. What are your weaknesses?
Spelling is my weakness. I used to be very slow with it. In the past, I used to write everything down so I would not miss anything.
3. Why do you want to work for Conduent?
I have been working in the education field for 8 years now. I am very good at dealing with customer service and problem solving. I always look for ways to improve my skills and company’s services. I always put my team and company first before personal gain.
4. What do you regard as your best accomplishment?
The greatest achievement in my career is client satisfaction and being a strong team player. I always look to see how I can help my team with new challenges in the future.
5. What do you consider to be your greatest failure?
The greatest failure in my career was trying to fill an open management position when I was still in school. I did not accomplish anything that I had hoped for and felt very disappointed with myself.
How Long Does Conduent Hiring Process Take?
Candidates that applied on their website received an answer within a week (with some getting a response that same day).
The assessment took one day to complete. The average employee went through 5 or more rounds of interviews and received a response within a week.
Hearing back from the firm after the interview varies on a variety of conditions; although some applicants may hear back from the company the same day, others may have to wait up to three weeks.
Major Conduent Careers and Jobs
Here are major careers and jobs available at Conduent:
- Customer Service Representative
Description: Customer Service Representatives (CSRs) provide customer service and technical assistance to the company’s customers.
The CSR oversees CSR’s professional team and all customer interactions, providing customer service and technical support on a wide range of call types.
2. Technical Support Representative
Description: Technical Support Representatives (TSRs) perform customer support and technical assistance for the company’s hardware, software, internet/web based services, as well as hardware repair services.
TSRs respond to inbound and outbound telephone, email and chat requests, as well as request service over the website.
3. Software Engineer
Description: Software Engineers (SE) design and develop all components of software applications for the company’s clients.
SEs are responsible for the integration and integration testing of systems using any or all of the three programming languages.
SEs also write code that is used by other technical professionals to provide support or build new software components.
4. IT Support Representative
Description: IT Support Representative (ITSRs) are responsible for the company’s network and active directory server.
ITSRs also provide technical support for desktop computers, printers and all other devices in the office.
5. Security Engineer
Description: Security Engineers (SEs) protect company’s information systems from unauthorized access activities by detecting, analyzing, and remediating cyber security threats to company assets, network, or computing environment.
SEs are responsible for completing security tasks that meet organization’s goals and objectives.
What to Expect Working at Conduent
Conduent offers benefits like health and dental insurance, vacation, a 401k retirement plan, and life insurance.
What Employees Dislike about Working at Conduent
Some employees at Conduent complain about these things:
- Pay is poor.
- Pay raises are infrequent and small.
Conduent Company Profile
Xerox announced the identity of the new business services company as Conduent on October 6, 2016, after previously announcing its intention to split into two separate companies.
The company’s “coined name” was “inspired by the company’s expertise in managing transactional relationships between their clients and constituents,” according to the statement.
Conduent offers medical billing, patient support services, electronic toll collection, Medicaid screening, and prepaid card processing for government benefits like welfare, Social Security, and food stamps.
This article has provided all you need to know about the Conduent hiring process to help you to effectively prepare in seeking employment with the company.