Top 17 Sales Clerk Skills to Stay Top of Your Career
This post provides the major skills and qualities you will need to develop to excel in your career as a sales clerk.
Please, continue reading:
Who is a Sales Clerk?
A sales clerk is someone in a company saddled with the duty of responding to sales related issues from customers, attending to them and helping give sufficient advice on product use.
To be effective in carrying out the job description of a sales clerk demands someone that is at the top of his/her game and understands customer relation.
Top 17 Sales Clerk Skills and Qualities to Stay Top of Your Career
- The desire to help others
There is always that underlying desire to focus more on ourselves and try to make our desires come true and to some dangerous extents at the detriment of others in the workplace. This is not supposed to be as this breeds unhealthy competition within individuals.
In a team of sales persons, it is necessary to seek the advancement of the department and not the benefit of just one person.
This should be your watch word always.
Try your best to look out for the interest of other people in the group rather than yours always.
This is more of talking about team spirit in the workplace.
Things must not be all about you.
You have to give up selfish tendencies for the benefit of the team.
If you can do this, you are not only helping others, you are also helping yourself in the process.
As a sales clerk attending to customers or clients, it is important that you have to put people first and their feelings into consideration and do your best to respond to their requests as soon as you can.
Empathy helps you do that.
Have you ever imagined yourself being in the position of a customer demanding attention or somehow have something you are complaining about which needs urgent attention?
The truth is that everyone is a customer to one company or the other and will like to have a good treatment.
We all feel bad or disappointed when it seems that our expectations are not met when we use certain products.
This will definitely lead to complaints and during this time, we want to be listened to, we want to be understood, and that is where the empathetic skill will be employed.
Patience proceeds empathy. When you listen to customers, you have to do that with patience and let the customer understands that you are not tired or bored listening to whatever they have to say concerning your job.
Patience is this situation will endear you to the heart of the customers.
Patience helps you deal with the excesses of both the customers and people in the workplace.
There is an absolute need to be patient enough with people in the workplace.
Sometimes, without patience you just can’t do much for people in the team.
If you find yourself in a position where you can issue order to people or tell people what to do in the workplace, you have to be patient with them, especially if they are new to the job.
You have to be supportive even in their failings.
Your customers are not your opponents. In fact, they are the reason you have a job.
So, your attitude towards them will go a long way to determine how far you can last on the job.
Imagine being in a situation where customers complain to the management regularly about your attitude. That can spell trouble for you.
You have to present yourself friendly to the customers at all times.
You have to bring them closer and make them feel special.
Establish a one-on-one relationship with them. This will help you have better influence over them in the long run.
Looking mean and unapproachable will not help your course as a sales clerk.
The customers and the people in the workplace are very mindful of your attitude.
They can’t work with you if you look unapproachable to them in any form.
- Must be a quick learner
Improving yourself as a sales clerk is very vital to your success in your job.
You have to keep learning and becoming better than you were yesterday.
That is the spirit there.
There is no way you will remain relevant in the long run if you are not improving daily.
Learning is one thing, being a fast learner is another thing altogether.
If you want to climb the ladder of success as quickly as you can, then you should be able to match your desire with appropriate actions (quick learning).
You have to go out of your way to acquire valuable knowledge.
Also, when working with a coach, you need to be quick when it comes to learning.
Learn to ask questions when necessary and try to research more on a particular exercise.
This will help you learn better and improve your individual skills.
Though your position has its job description, yet you should be able to handle related tasks almost at the same time.
You don’t say that you can only do one thing at a time. It is good but not so good. It shows that you can be a utility player in the team.
Versatility will definitely play out in this case. If you want to learn the art of multitasking, then you have to increase or improve your versatility in the workplace.
Versatility in the workplace avails you the platform to showcase your various skills.
In your workplace, you should be able to oversee more than one activity spontaneously.
This is because, as the work gets busier and more demanding, you have to increase your multitasking skills in order to remain relevant and top of your job.
- Must be able to handle physical exertion
This is your ability to handle the pressure that comes with executing your job.
There is no doubt that every job comes with its own pressure and physical stress.
It is normal and something you have to deal with. It is almost impossible to run away from stress.
Despite this challenge, you have to find a way to handle this stress and pressure.
The one to watch out for is the mental exertion. If not well managed by you can bring you some problems.
Mental exertion demands that you make a timetable and give yourself a routine mental rest after work.
Physical exertion too should be put in check by you. Know your energy level and try as much as you can to give your body some rest particularly after work.
It is good to engage in extracurricular activities but ensure you watch over yourself to not get yourself stressed out.
- Must be resilient
The business world is not a place for the weak. It is not a place to exhibit weakness either mentally or physically.
You need to be up and doing and exploring every given opportunity to get better always.
There is no room for being a cry baby or quit easily due to difficulties.
Challenges are part of what you deal with in the business world.
You just have to be mentally ready to deal with the challenges rather than feeling sorry or threatening to give up.
Every job comes with its challenges and only the resilient scale through.
To help you being resilient, you have to learn to be upbeat and positive always.
As much as you are faced with uncertainties and challenges, you have to take some positives from the negative turn of events.
Get right up and keep fighting.
- Active listening skills
A good listener is likely to get the job done with precision because he/she has all the details he/she needs to excel in his/her job.
You do yourself a whole lot of favor when you make yourself a good listener both in the workplace and in the marketplace.
Don’t listen with the intention of fighting back or challenging anyone, you listen to learn and take corrections and implement them when and where necessary.
Especially, when it comes to your relationship with your superiors, you have to be a good listener.
Also, on this note, to be a good listener, you need patience and open mindedness.
You have to be patient for you to listen to the customers out there and you need open mindedness to be able to take corrections from your employer.
- Deep product knowledge
It doesn’t tell well of you as a sales clerk to be a novice in the knowledge of the product you are marketing.
A good sales clerk should be able to present and explain the details of the product he/she is marketing. It should be at your fingertips.
Through regularly or periodic training, it is expected that the company carries out some trainings for its staff.
This is one of the ways knowledge in imparted to you as a sales clerk.
At this point, try your best to gather all the knowledge that you can.
Apart from the regular training that you get from the organization, it is not out of place for you to practice and regularly rehearse the functionalities of the products you are meant to market.
This will keep you head and shoulder above the rest in the company.
- Industry expertise
Industry expertise is the knowledge of the industry and acquisition of relevant skills that will help you excel in the industry.
To excel in the industry, you need excellent knowledge of the industry and what it takes to succeed in the industry.
The business industry is an ever changing one. It demands that you keep in touch with contemporary skills and techniques needed to excel.
Understand the industry and know how to align yourself to be your best.
Constant improvement should be something you should work on.
Read up articles, magazines, and other documentaries that have a lot to do with the industry you find yourself in.
This is a sure way of increasing your skills and knowledge in your industry.
- Communication skills
Effective communication skills help your course as a sales clerk.
Sales clerks are fixed in a position where they just cannot afford to communicate with people both in the organization and outside the organization.
Stay connected at all times through communication.
The role of communication in business and the job you are doing is to ensure free flow of information to and from the organization of which you are one of the links to make this happen.
There is no doubt that communication is a livewire in every organization.
Hearing from your employer is a function of effective communication as well as hearing from your customers you are faced with every day.
You have to identify some communication channels you will need to facilitate effective communication within and outside the organization.
- Sales/customer service skills
Every business exists to provide comforting services to the teeming population of customers in need of one service or the other.
So, your organization exists to provide satisfaction to its customers.
It is important to know that every customer deserves the best attention and treatment, including giving them the best value for their money and prompt response to any form of complaints emanating from them.
Customer services skill is vital for the survival of any company.
Though there are special individuals assigned with the duty of attending to customer related issues, yet as a sales clerk it is part of your duty to offer timely advice to customers who may not be able to access the customer care service at that point in time.
- Technical skills
Technical skills in this context refer to the skills needed to solve prevalent challenges facing you as an individual.
This is important because as long as you remain on the job, you will be faced with challenges that need your problem solving skills.
Problem solving skills are highly needed for anyone having this job description.
To solve some problems demand some technical skills from you. Meaning, you learn to tackle problems using different methods and approaches.
The business world will always keep changing and as a result pose new challenges to you in its own way.
So, to be able to match these challenges, you have to be technically sound and able to sort out various ways to make a head way in your job.
- The ability to be a brand ambassador
To be a brand ambassador of a company requires being at the top of your game.
You have to grow into the status of being an able representative of your company not just by reason of attaining the height by position but by high quality work ethic.
By default, being a sales clerk makes you a brand ambassador of your company.
So, what is demanded of you by your employer is to be a worthy ambassador through constant improvement and scaling of new heights in your job.
The assertion that you are an ambassador of your company is true because you are one of the figures the customers can easily access every day.
So, as an ambassador of your company, you have to develop that personality with the mentality that you have a company to represent.
So, you have to just live up to that expectation.
One sign of responsibility is accountability. You are working for someone and don’t own yourself or have the power to decide what you want to do.
You are accountable to someone and that is your employer. It is a sign of irresponsibility not to be accountable in your job.
As a result, you have to conduct yourself and activities in line with the company’s laid down rules, which serve as guide into all operation within the company.
You are meant to give account of your activities within and outside the company.
Finally, you have to own up to your mistakes and take responsibility for your actions.
Occasional mistakes and oversights can occur.
This is slightly inevitable, but accountability is you rising up to the occasion and making sure you don’t repeat the mistakes.
It is safe to assume that there is a target set for you to achieve by your employer.
This reality brings you to the point where you have to reinvent yourself to match the expectations of your employer.
Those expectations are the acid test of your vision.
To succeed in your job at all levels, you need to be driven by a force and that is the force of achieving the goal of the organization.
Understanding that you will be judged by the goals you achieve should make you sit up and leave your comfort zone to achieve those goals.
Apart from the goals set out for you by the organization, it is important to know that your personal goals should not be lost in the course of achieving the company’s goal.
Work with the two goals in mind and do your best to advance yourself at all levels.
Sales Clerk Skills for Resume
If you are writing a resume or CV for a sales clerk job, you can create a compelling skills section by applying the skills and qualities of the role provided above.
However, you need to develop the above skills and qualities before emphasizing them in your sales clerk resume.
Showing that you possess the above skills and qualities will boost the impact of your resume on the recruiter/employer as it indicate that you will be effective on the sales clerk position.
As a sales clerk, one thing you should bear in mind is that you are a contact point between the company you are representing and the customers.
So, invariably you are an ambassador of the company.
The above skills and qualities will be needed by you if you truly want to execute your job with utmost professionalism.