Performance Analyst Job Description, Key Duties and Responsibilities

Performance Analyst Job Description, Key Duties and Responsibilities

This post presents the job description of a performance analyst to help you understand the key duties, tasks, and responsibilities of anyone who works in that position.

It also highlights the major requirements commonly set by employers in hiring the best candidates for the performance analyst role, to help you in your job search and to prepare your resume and application if you are seeing the job.

Please, read on:

What Does a Performance Analyst Do?

The performance analyst primary responsibility is to evaluate the performance of systems and outcomes.

They help organizations become more profitable through reduced costs and increased revenues, and assist in improving the organization’s efficiency.

The performance analyst job description entails developing performance measurement frameworks – KPIs, goals, user needs, and benefits which serve as a yardstick for analyzing the performance of a service or product.

It also involves comparing intended outcomes with actual outcomes and adapting approach and framework appropriately and in line with any changes.

Performance analysts are responsible for evaluating quality controls to see how effective they are and identifying errors in a system.

They are responsible for the review of performance and operational data sources to identify risk to mission accomplishment, and work with leadership to both inform and mitigate identified risks as appropriate.

They are responsible for coordinating the implementation and expansion of Performance Management and Incentive tools, including project management, data visualization, and post implementation support.

The performance analyst work description also entails providing support to ongoing efforts related to improving Team Leader performance across a number of business and customer satisfaction metrics.

It also involves working across internal teams to deliver optimal performance to drive client growth, retention, and high levels of client satisfaction.

To work as a performance analyst requires a minimum of a Bachelor’s degree. Individuals interested in the performance analyst career must also have strong research, communication, interpersonal, presentation, and analytical skills to perform their job successfully.

Performance Analyst Job Description Example/Sample/Template

Performance analysts perform various functions, including monitoring, optimizing, and managing the performance of KPI’s in their area of expertise within an organization. It could be campaign performance, incentives, business, general staffing, IT, etc.

The performance analyst job description is commonly made up of the major tasks, duties, and responsibilities listed below:

• Responsible for identifying areas of improvements and concerns in business operational areas and provide appropriate strategies to resolve them
• Responsible for the development and implementation of performance metrics to improve business operational efficiency
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Provide documentation for identified problem, definition, and procedures for solving them
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Appraise and recommend improvements to current business programs
• Propose new techniques and technologies to actualize business goals
• Serve as mentor to associates and provide trainings to fill gap needs
• Undertake research and collect data to better analyze outcomes
• Responsible for developing business presentations for management and clients as needed
• Regularly monitor business performance and generate performance reports to management
• Develop, revise, and enforce business policies and procedures as needed.

Performance Analyst Requirements – Skills, Knowledge, and Abilities for Career Success

To be hired for the performance analyst role, employers generally give a list of requirements interested applicants must meet.

This is to enable them select the right candidates for the job who can effectively carry out the objectives, purpose, and obligations of the performance analyst role for their organizations.

Shown below are major performance analyst requirements you may be expected to fulfill if you are seeking the job:

• Education: Applicants for the performance analyst role are required to have a minimum of Bachelor’s degree in Advertising, Marketing, Business, Statistics, or Economics
• Knowledge: They need to have solid background and technical skills in their area of specialization. They must also understand business metric performance and target setting. It is also vital that they have the required competence to analyze financial and other data, including revenue, expenditure, and employment reports, etc.
• They may also require a working knowledge of performance metric analysis or AMEX Performance Management Process
• Organizational skills: They are required to have excellent organization skills to handle multiple tasks in a fast-paced environment, as well as within tight deadlines
• Research skills: It is crucial that they have the needed skills to undertake research and collect data to identify future trends based on past performance. This is a major part of their responsibility and is essential for influencing business decision making.
• Communication skills: The performance analyst job involves undertaking research, developing and presenting reports; hence it is important that they have great writing and verbal communication skills to effectively and convey information and develop presentations for multiple levels of the organization
• Project management skills: It is essential that they can manage people and process in accomplishing assigned tasks to actualize defined goals
• Strong quantitative skills: It is also essential that they can work with large volumes of data, apply statistical tools and models, as well as undertake research to detect trends and isolate essential relevant information for sound decision making
• Computer skills: Performance analyst applicants require strong knowledge of MS Office tools and must possess strong technical skills with Excel to succeed on the job
• Flexibility: They must be constantly monitoring KPI’s for deviations in expected outcome and be willing to adapt their measuring metrics to change
• Interpersonal skills: They must have excellent rapport building skills to establish and maintain strong working relationships across functional and reporting levels
• Analytical skills: They require the ability to analyze large amounts of data and provide recommendations to support the development of long and short-term business strategies.

Conclusion

If you are a recruiter, HR manager, or employer hiring for the performance analyst position in your organization, you need to create a description of the role to properly inform interested candidates the major duties and responsibilities that characterize the performance analyst role in your organization, which they will be expected to perform if employed.

To make a detailed and effective description of the performance analyst job, you can apply the sample job description provided above.

This post is equally helpful to individuals interested in the performance analyst career. They will be able to learn about the duties and responsibilities that define the role, and therefore be more informed about the career.

Did this article help increase your knowledge and understanding of what performance analysts do? Please, leave a comment in the box below. You can also discuss your job description if you work as a performance analyst.