Head Cashier Job Description, Key Duties and Responsibilities

This post provides detailed information of the Head cashier job description, including the key duties, tasks, and responsibilities they usually perform.

It also highlights the major requirements that candidates for the head cashier role may be expected to fulfill to be hired.

What Does a Head Cashier Do?

The head cashier is responsible for supervising a group of cashiers and rendering assistance with transactional duties.

According to Indeed, the job of the head cashier, who is also called senior cashier, entails overseeing the duties of the cashier staff and the entire work of a retail store, with key responsibilities involving resolving both customer and employee’s requests or complaints.

The head cashier is responsible for ensuring accurate computation of the entire invoice on the basis of goods and services acquired by customers.

A considerable period of time will be expended by the head cashier on recruiting and education of staff.

He/she makes them familiar with the company’s human resources standards as well as the policies that encompass conduct of staff at workplace.

In this regard, outstanding teaching ability will be useful in the role of the head cashier as the individual vying for this post will be expected to train all new personnel on how to relate with customers, store procedures and other related issues.

The head cashier in large establishments is usually found at check out areas working with numerous cash registers.

They have the task of making clients feel welcome and accepted and provide feedback to clients’ inquiries.

It is their duty to organize transactions relating to customers in from of card and cash expenditure.

The head cashier makes use of cash registers and is accountable for inspecting the inventory’s front-end operations where other cashiers are carrying out their duties.

Opportunity to advance to the position of a head cashier usually comes after attaining years of proven skills and commitment as a general cashier.

Such promotions are conferred on reliable individuals who are highly efficient and whose work standards may have impacted other cashiers positively.

Job Description Sample for the Post of Head Cashier

A head cashier is often situated at the back of the registers where they are conveniently positioned to support customers and from where they will be able to see to safety and prevention of losses right from entry point.

In addition to this, he/she is expected to perform the following duties, tasks, and responsibilities as part of their job description:

• Ensure that the checkout section is orderly and secure.
• Ascertain that transactions involving customers are expeditiously and efficiently processed.
• Oversee all front end pursuits by stopping over at customer service desk, commercial records and front line journals.
• Provide rapid response to client complaints and acknowledging them professionally.
• Mentor simple cashiers in the mastery of outstanding customer service.
• Designate duties to the cashier unit daily and decide on extent of daily workload.
• Find resolution to team conflicts daily and carry out disciplinary actions on offenders.
• Collect and pay checks, credit cards, and wire transfer; and complete each transaction in line with enacted principles and procedures.

Knowledge, Skills and Requirements for the Position of Head Cashier

Most companies offer in-house principles, policies and programs of training which include internal principles and policies, human resources matters as well as security of workplace.

The following are some of the requirements, skills, and qualities that need to be acquired by individuals aiming for this position:

• Associate degree in business, economics, mathematics, or in related courses.
• Ability to utilize fundamental mathematical concepts and sufficient understanding of weights and measures.
• Physically fit and able to execute tasks involving extended periods in positions of standing, sitting, or carrying out other activities affiliated with the task at hand.
• Outstanding client service skills and optimistic demeanor.

Head Cashier Employment

According to data on Zippia, there are presently 3,110,908 head cashiers in employment in the United States.

While the average age of head cashiers is 33 years, women are more in number, with 79.3% of all employed head cashiers being women and 20.7% men.

Head Cashier Employment by Industry

The industries that employ the highest number of head cashiers in the U.S. as shown in the Zippia report include:

Head Cashier: Industries with Highest Employments

Head Cashier Employment by State

The Zippia data also shows the States that hire the most number of head cashiers in the United States to include California and Texas, with 12,365 and 10,577 employments respectively.

Head Cashier Salary

According to Ziprecruiter, the average annual salary of a head cashier in the United States is $32,230.

However, Glassdoor and Zippia give $41K and $31,143 per year respectively.

Head Cashier Salary by State

The States that pay the highest salaries to head cashiers in the U.S. according to Zippia, include California and Washington, with yearly average salaries of $39,663 and $38,998 respectively.

Conclusion

This post has provided all you need to know about the head cashier job description and the skills, abilities, and knowledge that you need to have to be employed in this role and be successful in your career.

It has also provided the employment and salary outlook to help in your decision making about the head cashier job.

Employers/recruiters will also find this page useful in making a detailed and effective job description for the head cashier position for their organizations.