Call Center Customer Service Supervisor Interview Question Samples with Answers

If you are keen on getting hired as call center customer service supervisor, then you have to be familiar with questions that the interviewers are likely to ask.

This article provides likely questions and useful answers and interview tips to improve your chances for a successful interview for the call center customer service supervisor position that you are seeking.

Please, read on:.

What do Interviewers Look For in a Call Center Customer Service Supervisor?

Interviewers assess a candidate for call center customer service supervisor’s role by using a variety of techniques.

They are looking for a candidate with relevant knowledge and skills, a suitable demeanor and enough passion for the role.

10 Most Common Call Center Customer Service Supervisor Interview Questions with Answers

Here are common questions you might be asked in a call center customer service supervisor interview with answers to boost your preparation: 

1. Tell us about yourself

Answer: I am a graduate from Yale University with a Major in Economics. My favorite subjects are Math and English. I enjoy playing volleyball, and kayaking. My favorite food is sushi. I’m passionate about a career path in customer service.

2. Why did you resolve to apply for this position?

Answer: I’m interested in a career in customer service and would like to grow within the company. I want to work with people and be able to help them feel better through communication.

3. Tell us about a time you had a problem with a customer

Answer: There was one instance when I was working at the call center that a customer called up and all they said was “please help me”. We had no way of knowing what the person wanted or who they were, so we had to transfer them over to the emergency line.

4. What is your preferred communication style?

Answer: I prefer face time as it’s easier for me as my friends say they can see my expressions more easily. But I also like texting as I find it’s easier to communicate through typing rather than talking.

5. What has been your most rewarding experience with your last employer?

Answer: It was the first day of my job at the call center and I had just started training. When the phone rang I knew exactly what to do because all my training came back so organically. And the customer told me that they loved how I had taken care of them and that was my first ever recognition as a call center member.

6. What is your greatest achievement outside the workplace?

Answer: My greatest achievement outside work would definitely be winning my school’s annual sports day at the 400m hurdles. It was such an important event for everyone as it was the first day we got to wear our new uniform and it meant we were one step closer to summer.

7. What is your greatest strength?

Answer: I believe my greatest strength is communication, as I am good at reading people and knowing how they are feeling and what they want.

8. What is your biggest weakness?

Answer: I would say that my biggest weakness is that I get stressed if I am under too much pressure.

9. Give an example of a major project you have been involved with in your current position

Answer: I worked on a project where one of our employees was putting products up for sale at a price that wasn’t correct and we had to put a price correction notice up on the site. This was such an important project as it affected all of our customers throughout the whole company.

10. What are some of the best things about working as a call center customer service supervisor?

Answer: Some of the best things about working as a call center customer service supervisor are that you will be able to help people and make the world more connected through communication. You will also get to work with some amazing people in the company who are dedicated to improving customer service.

More Sample Interview Questions for Call Center Customer Service Supervisor Position (by Category)

Sample Behavioral Interview Questions for Call Center Customer Service Supervisor Position

1. Have you ever been given a new assignment and found out the scope of it exceeded your skill set?
2. What is your best decision on the job?
3. Give an example of a situation where you were really able to understand and empathize with someone on your team. How did you do so successfully?
4. Tell me about an issue that occurred in the workplace, how you handled it, what happened next, & what was the outcome.
5. Describe an accomplishment/achievement in detail – be sure to mention when this occurred.

Sample Case Interview Questions for Call Center Customer Service Supervisor Position

1. What is the worst thing you have done to a customer?
2. Tell me about your least favorite part of working in call center customer service supervisor
3. How do you prioritize your tasks when there are multiple emergencies occurring simultaneously?
4. Do you ever feel like people don’t take what you say seriously or that they brush off what you’re saying because it’s not coming from a manager/supervisor, etc.? If so, how do you resolve these situations?
5. What interests you most about this company and position?

Sample Competency Based Interview Questions for Call Center Customer Service Supervisor Position

1. What are your three strengths?
2. List some of the things you feel most passionate about.
3. What do you think this company values?
4. Is there anything in particular that concerns or worries you about this position/organization?
5. Have you ever been hired to perform a task that wasn’t initially in your job description? How did that situation turn out for the best?

Sample Problem-solving Interview Questions for Call Center Customer Service Supervisor Position

1. Can you explain why a problem is different from an issue?
2. How do you prioritize your tasks when there are multiple emergencies occurring simultaneously?
3. Do you ever feel like people don’t take what you say seriously or that they brush off what you’re saying because it’s not coming from a manager/supervisor, etc.? If so, how do you manage these situations?
4. Describe two of your strengths and explain why they are important.
5. What is the best way to handle a difficult customer/client?

Sample Situational Interview Questions for Call Center Customer Service Supervisor Position

1. What are some of the things you are most proud of in your career?
2. What do you think would be the ideal position for someone with your qualifications?
3. Tell me about an achievement that is important to you.
4. Give an example when something didn’t go as planned and you were able to fix it.
5. Where do you anticipate for yourself in 5 years

Sample Communication Skills Interview Questions for Call Center Customer Service Supervisor Position

1. If I make a mistake, how do I admit it?
2. What type of feedback do you usually like to receive?
3. Can you give me an example of when you’ve had to use your communication skills in order to get something done effectively & efficiently?
4. How do you handle conflicts with team members or customers?
5. When did the last time that happened (that’s not too personal) and what were the circumstances.

Sample Interpersonal Skills Interview Questions for Call Center Customer Service Supervisor Position

1. What have you learned from being a team member?
2. How do you handle conflict with co-workers or customers?
3. What is the difference between a problem and an issue/objection?
4. In what situations would you say that emotions interfere with your work performance? How have those instances been addressed in the past for future responses.
5. How do you think others perceive your presence?

Sample Company Culture Interview Questions for Call Center Customer Service Supervisor Position

1. What is your favorite team building or work related activity?
2. Would you rather have a job that asks less of you but pays more, or would you rather have a high responsibility and lower pay?
3. Tell me about an employee who excelled in the company.
4. What does coming to work at this company mean to you?
5. Is there anything that might affect your decision to stay here long term?

Sample Leadership Interview Questions for Call Center Customer Service Supervisor Position

1. What do you consider to be the most difficult leadership challenge?
2. Why should we hire you as a leader?
3. How would you deal with a conflict within your team members or co-workers?
4. Describe a time where you weren’t able to keep your cool during an argument. How did the situation turn out for the best?
5. Give an example of when someone else took credit for something that was originally supposed to be yours.

Sample Management Interview Questions for Call Center Customer Service Supervisor Position

1. What are the attributes of a good manager?
2. Where do you picture yourself in ten years’ time?
3. Please describe your decision making process.
4. When there are multiple issues, how would you prioritize them?
5. How do you define trust, and how would your answer change when talking about trust between manager/supervisor and employees.

Call Center Customer Service Supervisor Interview Success Tips

Here are useful tips to apply to give a great performance at the interview and increase your chances of getting the call center customer service supervisor job:

• Review the job description and look for keywords or phrases that you can use in your interview. Some examples of these words include: “customer service,” “communication,” and “teamwork.”
• Be prepared to answer questions about your past work experience, education, and traits.
• Practice before the interview day by researching common interview questions that are likely to be asked for your position.
• When answering interview questions, keep the following in mind: Be specific about your achievements; use concrete examples instead of generalizations; try not to use “I”; provide relevant information to the job you are interviewing for.

Conclusion

Interviewing for a call center customer service supervisor job can be tough. It is important to review the questions that you are likely to be asked in the actual interview and prepare with information about your past experience, education, and traits.  

When answering these questions, keep in mind that you should provide specific examples instead of generalizations or using “I.” Be prepared before interviewing by researching common interview questions for the call center customer service supervisor position.