Your customer service resume objective is the statement that conveys to the employer the important skills, abilities, and experience that you are bringing to the company if employed, that would enable you to be effective on the customer service job.
How to Write an Effective Customer Service Resume Objective Statement
The objective statement is the first section of your customer service resume and must be carefully written to communicate straightaway the values you are bringing to the company.
This is important, otherwise, the employer could be put off and may not want to continue reading the resume to the end.
To write a compelling objection section for a customer service resume, you need to take the following steps:
- Find out the major tasks to be performed on the job.
You can get this information from the job summary section of the job description that the employer provides. For example:
By knowing the tasks or duties you will be required to perform if hired, you can craft an objective statement that shows that you can effectively perform the customer service role that you are seeking.
2. Learn about the requirements of the position
To create a compelling objective statement for a customer service role, it is also important to study the job requirements published by the employer.
This will reveal the skills, knowledge, abilities, educational qualifications, and experience that are important to the employer that the successful candidate must fulfill to be hired. For example:
Having the knowledge of the job requirements, you will be able to assess your qualification for the customer service job and emphasize having those skills, abilities, knowledge, experience, etc. in your resume’s objective statement.
This will show to the employer that you meet the requirements of the job, which will brighten your chances of being hired.
For customer service resumes without experience, the objective section should show how the knowledge and skills gained through training, studies in school, or internship would enable you to perform on the job effectively.
Best 11 Customer Service Resume Objective Examples
Below are 11 of our best examples of customer service resume objective statements you can use in writing your resume:
- Desire the position of Customer Service Representative in a customer centered firm where strong customer service and sales skills are needed, in addition to a strong desire to assist and retain customers and build a great company.
- Seek to function as Customer Service Representative Associate in a major insurance broker bringing exceptional communication and interpersonal skills, as well as strong customer service experience for the growth of the company.
- Seek the job of Customer Service Representative with ABC Waters with a goal of providing exceptional experience to customers by responding swiftly and courteously in a professional manner to customer demands.
- Looking forward to be Customer Service Representative in a fast paced environment, utilizing exceptional negotiation, troubleshooting, and problem resolution skills to handle high volume inbound customer calls, and to provide high quality customer service to the public.
- Seek the position of Customer Service Representative in ABC Insurer where solid knowledge of Word, Outlook and Excel, and excellent verbal communication skills will be utilized in providing support and assistance to sales and service staff, and customers.
- Desiring to work as Customer Service Specialist with XYZ Wireless where exceptional multi-tasking tech-savvy skills will be employed to solve tough customer related issues, such as device-related troubleshooting, service enquiries, and billing, and to provide great customer service.
- Looking for the position of Customer Service Representative in a growing retail firm where strong interpersonal skills is needed to ensure effective relationship with customers, and to deliver individualized solutions to them.
- Seeking employment as Customer Service Specialist in a technology centered company where enormous call center, PC, wireless, Telecom, and Cable Modem experience is important in delivering exceptional customer service and support.
- Desire the position of Customer Service Representative in a large healthcare company, utilizing immense call center experience, as well as telephone, conflict management, and customer service skills in successfully handling high volume of inbound customer complaints, inquiries and order requests.
Examples of Customer Service Resume Objectives for someone without any job experience
10. Seeking Customer Service Representative position in XYZ where knowledge and skills gained through studies and internship, including knowledge of Microsoft office suite and Windows applications, and customer service delivering, will be utilized in handling customer inquiries and complaints effectively.
11. Desiring to work as Customer Service Representative in ABC LifeInsure where my exceptional communication skills and knowledge of Excel, Outlook, and Word learnt through training, and my ability to learn fast on the job and follow instructions, will be utilized in providing effective support and assistance to customers.
How to Increase your Employability for a Customer Service Position
Here are tips you can apply to increase your chances of being hired for a customer service role:
- Developing Excellent Communication Skills
You need to develop strong communication skills, because they are the foundation of customer service.
Employers are attracted to candidates who can listen actively, speak clearly, and write professionally.
- Strengthening your Problem-solving and Critical Thinking Abilities
It is important to boost your problem-solving and critical thinking skills to be able to handle the unpredictable issues that customer service professionals often face in the course of their work.
Employers value candidates who can think quickly and offer practical solutions to problems.
- Gaining Experience Through Volunteering or Entry-Level Roles
You need to find a way to gain some work experience even if you’re just starting out.
For example, you can take up a voluntary or entry-level position for some time to gain some experience and boost your resume.
Experience matters in the customer service profession and employers prefer candidates who have real-world interaction with customers.
- Getting Familiar with Customer Service Tools and Software
Technology plays a key role in modern customer service operations and you need to learn how to use them.
Candidates who know how to use customer relationship management (CRM) systems and helpdesk tools stand out in the competition for a customer service position.
- Understanding the Importance of Empathy and Patience
Customer service is about people, not just processes, therefore, you need to have and apply emphathy and patience in carrying out your customer service duties.
Employers want professionals who can empathize with customers and maintain patience even in difficult situations.
- Tailoring your Resume and Cover Letter for Each Application
It is important to make a resume and cover letter for a specific customer service role and not a generic one for any job that you are applying for.
Many applicants have lost job opportunities because they used a generic resume and cover letter.
- Preparing Thoroughly for Customer Service Interviews
The interview is your chance to show employers that you can handle real-world customer scenarios, so you have to prepare very well for them.
- Obtaining Certifications and Training
Having relevant certifications demonstrates your professionalism and commitment to your chosen career. It also sets you apart in the competitive job market and enhances your chances of getting the job that you are applying for.
- Building a Professional Online Presence
Employers often review candidates’ online profiles, therefore, ensure to have a polished LinkedIn profile or personal portfolio, to increase your visibility.
- Demonstrating a Positive Attitude and Growth Mindset
Customer service jobs can be challenging, so employers look for candidates who remain optimistic and adaptable to hire.
Conclusion
If you are seeking a job in a customer service role and are making a resume or CV for it, it is important to begin the resume with a compelling objective statement.
This will increase the chances of having the employer read it to learn what you are offering for the customer service role, which definitely will enhance your chances of being hired.
This post has not only shown you how to make an effective resume objective for a customer service position, it has also provided you with examples that you can learn from and applied in making yours.
