This post provides detailed information on the guest room attendant job description, including the duties, tasks, and responsibilities they commonly perform, as well as templates employers can use.
It also highlights the major requirements you may be expected to fulfill to be hired for the guest room attendant role.
What Does a Guest Room Attendant Do?
Guest room attendants are responsible for ensuring that guests have a clean, well stocked, comfortable environment to spend their time during vacations or business travel. They thoroughly clean guestrooms according to specified standards, and ensure overall guest satisfaction.
They work in hotels, resorts, lodges, etc.
The guest room attendant job description entails completing all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
It also involves restocking housekeeping cleaning cart for next day’s use, and replenishing chemical bottles.
Guest room attendants are responsible for ensuring a comfortable and clean environment by removing all trash and dirty linen from guestrooms and hallways.
They also ensure that all hallways, public areas and closets, and banquet facilities are clean, neat and vacuumed.
They manage incidentals such as replacing light bulbs, remote control batteries and stationeries, and ensuring brochures and room service menus are clean and orderly.
Their role also entails reporting any maintenance repairs to the housekeeping supervisor/manager in a timely manner.
The guest room attendant work description also entails rendering customer support duties, including handling guest requests quickly and efficiently, and relating with clients in an attentive and courteous manner.
It also involves ensuring the security of guest rooms and their contents; reporting all missing items from room (i.e., irons/boards, hair dryers, etc.) to the housekeeping supervisor/manager and handling of “lost and found” items according to hotel standards.
To work as a guest room attendant, you require a High School Diploma or equivalent. You also require some job related skills to be successful on the job.
You also need to be detail oriented; have the ability to multi task; have physical dexterity; and solid customer service skills.
Guest Room Attendant Job Description Example/Sample
Guest room attendants are primarily responsible for cleaning of guest rooms in accordance with company and departmental standards.
They perform various functions to deliver an excellent relaxation experience to guests.
The major tasks, duties, and responsibilities typically performed by guest room attendants are listed in the job description example below:
- Provides overall cleaning of the guestrooms undertaking activities, including, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, etc.
- Responsible for replenishing room amenities such as tissues, soaps, etc.
- Completes requisite departmental paperwork, and accurately records and updates room status in allocated section
- Signs master keys in and out daily
- Ensures equipment are maintained and in proper state of cleanliness and repairs
- Responsible for maintaining a section room report
- Takes on daily tasks as assigned by superior company personnel
- Reports guest complaints to superior in a prompt and timely manner
- Reports all unusual behavior/activities on floors to supervisor/manager
- Adheres to hotel or resort’s health, safety, and hygiene policy
- Adheres to the hotel or resort’s personal grooming and hygiene standards
- Required to attend all relevant meetings and training sessions
- Creates and maintains floral arrangements
- Undertakes all required valet services, including delivery of linen or processing of laundry orders
- Operates and maneuvers powered mobile carts.
Guest Room Attendant Requirements – Skills, Knowledge, and Abilities for a Successful Career
To be hired for the position of guest room attendant, you will be expected to possess certain skills, knowledge, abilities, experience, etc. to be able to give excellent performance on the objectives, purpose, and obligations of the role.
Highlighted below are major requirements most employers or recruiters will expect applicants for the role of guest room attendants to have to succeed on the job:
- Education: To work as a guest room attendant requires a minimum of High School Diploma/ GED, or vocational training
- Experience: 1 year experience in a hotel or related field is usually required. Also, prior experience in janitorial or housekeeping services can be an asset
- Language skills: Room attendants must be able to communicate fluently in English, both verbally and in writing
- Physical dexterity: The job of a guestroom attendant could be physically demanding depending on the size of the hotel or resort they work for. Their job description requires them to be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or move objects in executing their job duties. They should posses the physical dexterity to stand during the entire shift
- Customer service skills: Guest room attendants are expected to deliver exception customer service experience to guests by being attentive and rendering an attentive, friendly, courteous, and service oriented manner
- Knowledge: It is beneficial that they are Knowledgeable in the proper use of chemicals used in cleaning guest rooms, and are also able to operate power tools and equipment necessary for efficient service delivery
- Flexibility: Room attendants must be able to work a flexible schedule because their services may be required during weekends, evenings, and holidays.
Guest Room Attendant Job Description Templates
Here are guest room attendant job description templates employers can simply edit and use in their job postings to attract the best talents to their companies:
TEMPLATE 1
Position Title: Guest Room Attendant
Reports To: Housekeeping Supervisor / Housekeeping Manager
Location: [Hotel or Property Location]
Employment Type: Full-Time or Part-Time
Company Overview
[Your Company Name] is a premier hospitality organization dedicated to providing exceptional guest experiences. We take pride in maintaining clean, comfortable, and welcoming accommodations for travelers from around the world. Our team values attention to detail, professionalism, and a strong commitment to guest satisfaction.
Position Overview
We are seeking a reliable, detail-oriented Guest Room Attendant to clean and maintain guest rooms and public areas according to hotel standards. The Guest Room Attendant plays a vital role in creating a safe, sanitary, and enjoyable environment for guests by performing cleaning duties, restocking supplies, and reporting maintenance issues.
The ideal candidate is hardworking, dependable, and committed to maintaining the highest standards of cleanliness and hospitality.
Key Responsibilities
Room Cleaning & Maintenance
- Clean guest rooms, bathrooms, and public areas thoroughly and efficiently.
- Make beds, change linens, vacuum carpets, dust surfaces, and clean windows or mirrors.
- Replace towels, toiletries, and amenities according to hotel guidelines.
- Remove trash, sanitize surfaces, and ensure rooms meet cleanliness standards.
Guest Service & Communication
- Provide friendly and helpful service to guests when encountered during duties.
- Respond to guest requests promptly or report them to the appropriate department.
- Maintain a positive and professional demeanor at all times.
Inventory & Restocking
- Replenish housekeeping carts with linens, cleaning products, and guest supplies.
- Monitor usage and report low stock or supply needs to supervisors.
Inspection & Reporting
- Inspect rooms for damages, maintenance issues, or missing items.
- Report needed repairs (e.g., plumbing, electrical, furniture) to the maintenance department.
- Ensure that lost-and-found items are handled according to hotel policy.
Safety & Compliance
- Follow proper cleaning procedures, chemical usage guidelines, and safety protocols.
- Use personal protective equipment (PPE) as required.
- Adhere to hotel policies, OSHA regulations, and infection control practices.
Team Collaboration
- Work with other housekeeping staff to meet daily room quotas and cleaning goals.
- Attend meetings or training sessions as required.
- Support public area cleaning or laundry operations when needed.
Skills & Qualifications
- Strong attention to detail and the ability to work efficiently.
- Good communication and customer service skills.
- Ability to work independently or as part of a housekeeping team.
- Physical stamina to bend, lift up to 25–30 lbs., stand, walk, and perform repetitive cleaning tasks.
- Time-management skills to meet room-cleaning deadlines.
- Previous housekeeping or hotel cleaning experience preferred but not required.
Education & Experience Requirements
- High school diploma or GED preferred but not required.
- On-the-job training provided for entry-level applicants.
Eligibility to Work in the United States
Applicants must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Work Environment
- Indoor hotel environment with exposure to cleaning chemicals and equipment.
- Requires physical exertion, frequent standing, bending, lifting, and walking.
- Shifts may include weekdays, weekends, holidays, and mornings depending on business needs.
Equal Opportunity Statement
[Your Company Name] is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic.
Additional Information
- Job responsibilities may vary based on hotel size and occupancy levels.
- Reasonable accommodations may be available for qualified individuals with disabilities.
- Pre-employment background checks may be required.
How to Apply
Please submit your resume or application to [Insert Application Email or Job Link].
TEMPLATE 2.
Location: [City, State]
Employment Type: Full-Time or Part-Time
About Us
[Your Company Name] is a leading hospitality organization focused on providing clean, comfortable, and welcoming accommodations. We are looking for a dependable Guest Room Attendant to join our housekeeping team.
Job Summary
The Guest Room Attendant is responsible for cleaning and preparing guest rooms to hotel standards, restocking supplies, and ensuring a safe and comfortable environment for guests.
Key Responsibilities
- Clean guest rooms, bathrooms, and public areas
- Make beds, replace linens, vacuum, dust, and sanitize surfaces
- Restock towels, toiletries, and amenities
- Empty trash and maintain cleanliness standards
- Report maintenance issues or needed repairs
- Provide friendly assistance to guests when needed
Qualifications
- Strong attention to detail and efficiency
- Ability to lift 25–30 lbs., stand, walk, and bend throughout shift
- Good communication and customer service skills
- Previous housekeeping experience preferred but not required
Eligibility to Work in the U.S.
Applicants must be legally authorized to work in the United States.
How to Apply
Submit your resume to [Insert Application Email or Job Link].
Conclusion
This article is helpful to recruiters or employers who are hiring for the post of guest room attendant in their company, to be able to make good description of the position for applicants to be well guided.
By applying the job description template, as well as the general information about the duties and responsibilities of a guest room attendant provided in this article, employers will be able to make the perfect work description that can attract the best people for the job to their organizations.
Also, individuals looking to start a career as a guest room attendant will find this post useful in learning about the duties of the role and the requirements they need to meet to gain employment and achieve success on the job.
